“my oldphone was de-activated. What happens when the new phone is re-activated? Thanks for your response.”
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Hi. This is Janet from TracFone Wireless. In order for us to fully address your query, we need to take a look at the status of your new phone. Kindly chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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