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Hello, I am sorry to hear you are having this charging issue. That is definitely not normal. I do not know how long you have had the speaker but it does come with a 2 year warranty through Logitech so we can get that replaced for you! Here is the link to file a claim: https://support.ultimateears.com/en/limited-hardware-warranty/. I hope this helps! -Danielle from Logitech
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