“My friend gave me her old iPhone 6s and when I put my cricket SIM card in it keeps telling me that the phone needs to be unlocked by the carrier but I don’t know who the carrier is, can Best Buy unlock it??”

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• While we are not currently able to unlock phones at Best Buy, we may be able to assist with seeing if your phone is unlocked or not and point you in the right direction! You’ll want to stop into one of our stores and have a Best Buy Mobile Associate take a closer look at this for more assistance. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered by GeekSquadSupport 6 years ago

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• Best Buy would not unlock my iPhone that was older and mine was disabled because I forgot by passcode

  Answered by Anonymous 2 years ago

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