“One of the two handsets on my new Vtech CS5129-26 is not working, not charging and it's been charging for a week. So I think it's a bad battery, as someone here advised me earlier. How do I get a new battery for this handset?”
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Hi - We are sorry to hear that you are having issues with the VTech CS5129-26. The battery may not charge if the charger is not plugged in securely to a known working electrical outlet. Make sure that the charger is connected to a working outlet not controlled by a wall switch. If you are still having issues with the unit, you can contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. Thank you, -VTech Support
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