A:AnswerTo get the manual, you should be able to go to the samsung website. There is an area where you search for the appliance/model you need. Then you can download the manual. Hope this helps.
A:AnswerHello There,
We appreciate your interest in our Samsung products. Your inquiry is important to us here at Samsung. Rest assured we will provide the most accurate information to help improve your Samsung experience with the Water Filter Model HAF-CIN/EXP.
Fresh filtered water
Samsung water filters reduce contaminants, giving your family fresh-tasting water:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-cin-refrigerator-water-filter-haf-cin-exp/
Only Samsung Genuine Filters, HAF-CIN Refrigerator Water Filters are designed to work with your Samsung refrigerator.
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144800143
Thank you for choosing Samsung. Have a great day.
Joy
A:AnswerHi Kim King,
It's fine to use the RF28HMEDBSR without a filter, and there's no "dummy filter" or cap necessary or available.
Thank you!
Ms. Samsung
A:AnswerI completely understand your experience. They didn't have the same model filter I had bought with my frig, and the guy at the store was cautious about this, but he took note of the size and shape of the old one I brought with me and found one on the shelf that matched those dimensions. Worked perfectly. I am happy, those the ability to match model numbers had concerned me.
A:AnswerHello.
Thank you for reaching out regarding your Water Filter for Select Samsung Refrigerators if this is compatible with your refrigerator. Regarding your concern, the filter compatible with your refrigerator would be HAF-CIN,FEAT4.
Here is the link to where you can purchase the water filter.
http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00020B.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144298097
^Camille
A:AnswerHi Vladi.
Thank you for reaching out regarding your Water Filter for Select Samsung Refrigerators if this will be included when your purchase your refrigerator. Regarding your concern, yes, the filter will be included.
Here is the link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/refrigerators/4-door-flex/36-wide-34-cu-ft-capacity-4-door-flex-chef-collection-refrigerator-with-sparkling-water-dispenser-rf34h9960s4-aa/#support
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144302425
^Camille
A:AnswerHello.
Thank you for reaching out regarding your Water Filter for Select Samsung Refrigerators if this is compatible with your refrigerator. Regarding your concern, the refrigerator you got does not have any water filter. This must be installed outside the refrigerator. The water filter is not provided with your new refrigerator. The filter cartridge and holder kit can be purchased from the retailer where you purchased this refrigerator.
Here is a link to your user manual to further assist you. Please go to pages 16 to 18
https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144301197
^Camille
A:AnswerHello.
Thank you for reaching out regarding your Water Filter for Select Samsung Refrigerators if this is compatible with your refrigerator. Regarding your concern, the filter compatible with your refrigerator would be HAF-CIN,FEAT4.
Here is the link to where you can purchase the water filter.
http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00020B.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144298131
^Camille
A:AnswerHello,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water dispenser as it won't work after installing the new filter and won't also work even if you put the old filter back in. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for the water dispenser issues. Just click on "Water does not dispense at all" for the troubleshooting guide.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144280221.
-Noraina
A:AnswerHello Carrie,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water filter as there's no water coming out after changing it, yet the box says the new filter is compatible with your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you. Just click on "Water does not dispense at all" as it has the troubleshooting steps to fix the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144314226.
-Noraina
A:AnswerAccording to the BestBuy website, yes, it does support it (check under the "Accessories" tab.
http://www.bestbuy.com/site/samsung-23-5-cu-ft-counter-depth-4-door-french-door-refrigerator-with-thru-the-door-ice-and-water-stainless-steel/8391062.p?id=1218874431179&skuId=8391062
A:AnswerHello.
Thank you for reaching out regarding your Water Filter for Select Samsung Refrigerators if this is compatible with your refrigerator. Regarding your concern, yes, this is compatible with your refrigerator. I suggest you check this link for the noise from the refrigerator.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Also, here is a link for assistance with changing your water filter.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144280856
^Camille
