Questions & Answers

Q: QuestionI need to find my password or get a new one

Asked 5 years ago by plumber.

• A:Answer I reformatted mine with the WD utility but I didn’t have photos, etc on it. Just back-ups of my laptop. Good luck!

  Answered 4 years ago by KranberrykatVerified Purchase

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Q: QuestionDoes this work with ps4 and ps5 (to store ps4 games)

Asked 5 years ago by Balti36.

• A:Answer Yes. My son has used it on his PS4 and now on his PS5 (but he still only has PS4 games).

  Answered 4 years ago by SilvaVerified Purchase

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Q: QuestionIt comes with short cord one end is the standard USB that fits into my laptop. The other end that fits in the four tb hard drive. is a funny split end. I find this cord to be short I want a longer one but I do not know what that connection is called.

Asked 5 years ago by mainman.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Try using a USB extension cord (female to male).

  Answered 5 years ago by DD08

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Q: QuestionWhat is the rotational Speed of this 4 TB WD My Passport Mechanical Hard Drive? What year was it issued?

Asked 4 years ago by Marcy.

• A:Answer Hi Marcy​​​​​​​, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We recommend you to refer below link in order to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionIs this compatible with Mac OS?

Asked 6 years ago by yn0t.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Yes. You'll have to reformat it for HFS since it comes formatted as NTFS.

  Answered 6 years ago by Rcmoore76137Verified Purchase

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