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Questions & Answers

Page Showing 1-10 of 10 questions
  • QuestionIs it compatible with USB 2.0?

    Asked by K.

    • Answer Yes but it will be slower then a usb 3 port

      Answered by Texan

  • QuestionCould I install a game on this and play it while plugged into my pc

    Asked by Davis.

    • Answer Ye you can you simply move the game into the sdd once you format it :)

      Answered by JoshBruce

  • QuestionCan I transfer from my Galaxy 20?

    Asked by Kimmy.

    • Answer Hello Kimm, Please be informed that you could not transfer the files directly from phone to drive, first you need to copy the data from phone to the computer and then drag and drop the data from the computer to the drive. For more information refer to the link: http://products.wdc.com/library/AAG/ENG/data-sheet-my-passport-ssd.pdf - Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionIs it compatible with BigSur? It was not listed in description.

    Asked by Gus1.

    • Answer Hi Gus1, Please be informed that the WD My Passport SSD comes ready to use right out of the box and compatible with PC and Mac. Equipped with USB 3.2 Gen-2 technology, the My Passport SSD comes with a USB-C cable and USB-A adaptor to work with legacy systems. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/data-sheet-my-passport-ssd.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questioncan this be automatic back up

    Asked by ron.

    • Answer Hi ron, Please refer to the link given below to setup the Auto back up with WD My Passport drive. https://support-en.wd.com/app/answers/detail/a_id/8198 https://support-en.wd.com/app/answers/detail/a_id/3653 Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan this be used with a USB-c to USB-a Cable?

    Asked by 1.

    • Answer A small adapter is included that converts the C type end into an A, for use in standard legacy type USB ports. You won’t need any cables.

      Answered by partman1969

  • QuestionIs this compatible with Xbox Series S?

    Asked by Bryan.

    • Answer Hi Bryan, Please be informed that the WD My Passport SSD comes ready to use right out of the box and compatible with PC and Mac. Equipped with USB 3.2 Gen-2 technology, the My Passport SSD comes with a USB-C cable and USB-A adaptor to work with legacy systems. Moreover, we recommend you to please contact your host device vendor support for more compatibility info. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/data-sheet-my-passport-ssd.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this compatible with a Linux system?

    Asked by Hayn.

    • Answer Yes, it will be compatible to any operating system assuming you format the drive correctly.

      Answered by partman1969

  • QuestionIs this compatible with IOS 13? If not, is there a similar product that is compatible with IPhone 11 Pro Max\ IPad Pro? Thanks

    Asked by Calv.

    • Answer Hi, Please be informed that the WD My Passport solid state drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. However, Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS.​​​​​​​Need Help? Please see our "'Contact Us" page for information.​​​​​​​​​​​​​​

      Answered by Western Digital Team

  • QuestionWill this also work with a Chromebook?

    Asked by Joe.

    • Answer Hi Joe, Please be informed that the The My Passport SSD is portable storage with blazing-fast transfers. Easy to use, the My Passport SSD is shock-resistant, compact storage in a cool, durable design. To know more about the compatibility we suggest you to please contact your host device vendor. -Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team