“It is no longer working on my Lenovo Chromebook? Whenever I click on the app, it takes me to Best Buy? It says there is an update but incompatible with my device. Lenovo asked me to reach out to Webroot as they had no answer.”
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If you can take your laptop to Geek Squad, do that. I had another product that continually asked me to purchase an update. It might be something very simple that Geek Squad can detect.
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