Just purchased and had delivered the WRT311FZD from Lowe's yesterday. The freezer does not appear to freeze consistently, does not make ice cubes in tray,
Ice cream is like milk shake. Top is 29 degrees, bottom at 55 and we're at 4 snow flakes. null

Question

Just purchased and had delivered the WRT311FZD from Lowe's yesterday. The freezer does not appear to freeze consistently, does not make ice cubes in tray, 
Ice cream is like milk shake. Top is 29 degrees, bottom at 55 and we're at 4 snow flakes. null

Mree · Accepted Answer

I am not sure what your question is. However, in response to your statements, I would contact the manufacturer or Lowe's to report the problems and receive guidance. I have had my refrigerator for several months. I have followed the manufacturer guidelines for the settings. Not only does it quickly concurrently freeze several trays of ice cubes, it can handle roasts, chickens, and anything else I put in there. I have never had anything thaw and it has always maintained a constant temperature.

Answered by Mree 7 years ago

Verified Purchase

WhirlpoolTeam · Answer

Marion, We regret to hear about your Refrigerator and we would like to speak with you regarding the concern you experienced. Please contact us directly at 1-800-253-1301. We are open Monday-Friday from 8:00am-8:00pm and Saturday 8:00am-4:30pm EST.

Answered by WhirlpoolTeam 8 years ago

Denden1 · Answer

It could be the fan is defected from factory not blowing are to freeze or the seal around door is bad

“Just purchased and had delivered the WRT311FZD from Lowe's yesterday. The freezer does not appear to freeze consistently, does not make ice cubes in tray, Ice cream is like milk shake. Top is 29 degrees, bottom at 55 and we're at 4 snow flakes.”

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