Questions & Answers
- Model:
- WRS321SDHB
- |
- SKU:
- 6078400
Q: Questioncan you level the refrigarator?
Asked by Sherryc215.
- A:Answer Hello! Yes, you can level model WRS321SDHZ. Is the floor under the refrigerator level? Check to make sure the floor under the refrigerator is level. If the floor is not level, shims may need to be used to properly level the refrigerator. How to level the refrigerator It is important to ensure the refrigerator is level before aligning the doors. A properly leveled refrigerator will help with the overall proper operation of the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator. NOTE: Make sure when leveling the refrigerator, you level from front to back and side to side. https://youtu.be/UFsnifaN3s8 Are there any food items being stored in the doors? The refrigerator doors are designed to be slightly different heights when the refrigerator is empty, in order to account for the weight of food that will be placed on the doors. Adding food to the doors will help properly align the doors. Are the doors adjusted properly? Once the refrigerator is properly level, front to back and side to side, the doors can be adjusted. Instructions on adjusting the doors on your refrigerator can be found in the Owner's Manual or Installation Instructions. You may view page 26 of thee Owner's Manual for how to level this model. https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11650257-revA.pdf Thank you for your inquiry about our Whirlpool® appliances.
Answered by WhirlpoolTeam
Q: QuestionOn my new whirlpool fridge the ice maker on off switch is on the bottom of the ice maker and keeps getting shut off it's a toggle switch what causes this
Asked by Mike.
- A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.
Answered by WhirlpoolTeam
Q: QuestionI did NOT get "Can Caddy" last week(2026) with my fridge. BBY sent me another unit but it is missing "Can Caddy" too. Who from Whirlpool can help me get one? BBY tells me it doesn't come with "Can Caddy" anymore but Whirlpool POC just told me it does.
Asked by SSBB.
- A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.
Answered by WhirlpoolTeam
Q: QuestionHow can I change the delivery date?
Asked by Carmen.
- A:Answer Hello! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Answered by WhirlpoolTeam
Q: QuestionDoes the ice maker have a wire arm stop
Asked by cynvil.
- A:Answer Hello! Yes, model WRS321SDHZ does have a wire arm. Thank you for your inquiry about our Whirlpool appliances.
Answered by WhirlpoolTeam
Q: QuestionHow many shelves are in the refrigerator door?
Asked by Anonymous.
This question was asked about the related product: Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - White
- A:Answer Hello! For model WRS321SDHW the refrigerator section has 1 Fixed Full-Width, 1 Dairy, and 3 Adjustable Gallon bins. Thank you for your inquiry about our Whirlpool appliances.
Answered by WhirlpoolTeam
Q: QuestionIt says the ice maker is optional. How do I choose that option?
Asked by Ray.
- A:Answer paid option on purchase
Answered by oldJoe
Q: Questionwhere is the water filter located to replace?
Asked by home.
- A:Answer Inside lower freezer door. Very easy. In the gray part. Just pull the gray handle and it pops right out for you .
Answered by ShirleyV
Q: QuestionIs he stainless steele finger print resistant? Thanks
Asked by Nanner.
- A:Answer Thank you for your inquiry about our Whirlpool appliances. Model WRS321SDHZ is Fingerprint-Resistant Stainless Finish.
Answered by WhirlpoolTeam
Q: QuestionI need a replacement for the small top kitchen drawer, how do I order?
Asked by Janet.
- A:Answer Hello! You may visit www.Whirlpoolparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM -Midnight - 7 days a week, to speak with a part specialist by phone.
Answered by WhirlpoolTeam
Q: QuestionBought this refrigerator and the ice maker quit working
Asked by Nita.
- A:Answer Hello, we are sorry to hear your concern about your Refrigerator not making ice. Please feel free to view the link for some troubleshooting tips to assist with this. https://shorturl.at/RRf4i If this does not resolve your concern, we would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.
Answered by WhirlpoolTeam
Q: QuestionCan the doors be removed for delivery?
Asked by Anonymous.
- A:Answer Yes they can it space warrants it
Answered by Annie
Q: QuestionHELP!! My refrigerator was delivered without a use and care guide. Also, I did not receive any warranty information to fill out. Is the care guide available on-line?
Asked by SP.
- A:Answer Hello! We are sorry to hear about your concerns with your refrigerator. For model WRS321SDHZ, please see the link to the Owner's Manual https://shorturl.at/5lB6z and Quick Reference Guide https://shorturl.at/1YhkW. The warranty is provided at this link as well for your model. https://shorturl.at/3aNwb Thank you for your inquiry about our Whirlpool appliances.
Answered by WhirlpoolTeam
Q: QuestionHow much ice does it make in a 24 hour period?
Asked by SaltwaterTom.
- A:Answer About a pitcher full.
Answered by DavidK
Q: QuestionWhen replacing the water filter, what do I order: Everydrop 3 or 4?
Asked by SP.
- A:Answer Hello, for Whirlpool® Refrigerator model WRS321SDHZ you need water filter EDR1RXD1. Thank you for your inquiry about our Whirlpool appliances.
Answered by WhirlpoolTeam
Q: QuestionWhat brand
Asked by Anonymous.
This question was asked about the related product: Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - White
- A:Answer Hello! This is a Whirlpool Refrigerator. Thank you for your inquiry about our Whirlpool appliances.
Answered by WhirlpoolTeam
Q: Questiondoes this fridge need a water line
Asked by fridge.
- A:Answer Hello, a water line would be needed if you plan on using the ice maker and water dispenser. Thank you for your inquiry about our Whirlpool appliances.
Answered by WhirlpoolTeam

Q: QuestionHow do you clean the water, ice dispenser on the door? Do I take the door apart?
Asked by Jackie.
- A:Answer It seems pretty accessible for all parts of the dispenser. The ice holder comes out easy. And the chute and ice mover spiral are easy to clean. No disassembling other than taking out the ice holder.
Answered by DavidK
Q: QuestionIf I need to get a new drawer for storage the vegetable drawer has a crack how can I order a new drawer?
Asked by Joe.
- A:Answer Hello, You may visit www.Whirlpoolparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM -Midnight - 7 days a week, to speak with a part specialist by phone.
Answered by WhirlpoolTeam

Q: QuestionDoes this model have a air filter that needs to be changed?
Asked by Anonymous.
- A:Answer Hello, model WRS321SDHZ does not have an air filter. Thank you for your inquiry about our Whirlpool appliances.
Answered by WhirlpoolTeam

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