A:AnswerIf you have your My Best Buy Total membership, you'd get 2 years of AppleCare+ included with an active My Best Buy Total membership, so you would not need to buy any additional coverage, and you would actually not be able to. AppleCare+ does not stack. After the included 2 years is up, you are sent an email asking if you'd like to continue with coverage, and you'd need to pay for that additional coverage yourself. If you have any questions, please feel free to visit www.bestbuy.com/total or give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerThis is one of the reasons I purchased the membership. I was buying a new laptop and was told this was included as part of the membership. I was worried about having to turn over my old laptop without having time to do the transfer before doing so. This was the option presented. So I would say it does include this service, based on the answer provided by the store manager.
A:AnswerI just bought an over 56" TV and a Total Membership. I was charged $99.99 for a "TV Connect" charge. The Geek Squad placed the TV on the table and used the TV Remote Control to get the TV ready to watch. I was also charged $59.99 to haul away an older TV. They were nice and did a good job.
With our previous TV purchase years ago, those extra charges were included for being a Best Buy Elite member.
A:AnswerCurrently, appliance installations are not included with My Best Buy Total. You can head on over to www.bestbuy.com/memberships to find any appliance deals with your My Best Buy Total membership. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerThis all depends on what your extended warranty was for at time of purchase. The card doesn’t work like a warranty. It gives great discounts for warranties.
A:AnswerHey there,
Sorry to hear you're having trouble purchasing total protection for your cart items on your Best Buy credit card. Here are a few things to check...
Make sure all of the items in your cart are eligible for total protection. Some items, like groceries and gift cards, aren't covered.
If you're a My Best Buy Total member, your total protection coverage should be automatically applied to your cart items at checkout.
If you're not a My Best Buy Total member, you can add total protection to your cart items at checkout. Just click the "Add Total Protection" button next to each eligible item.
If you're still having trouble, you can reach out to Best Buy customer support for help.
Hope this info helps! ;)
A:AnswerI wish I could answer your question from personal experience. I can't. My experience is from a few years ago. However, when we had problems with one of my client's computers, the Geek Squad manager took the thing with no questions asked. His policy was 'your problem is my problem.' That's an amazing policy.
This guy actually had his techs remove and replace the OS TWICE because of problems we had both times. Both times he did it with no questions asked and he had no problem doing it. Both times he could have said, "You broke it, you bought it" but no, he fixed whatever was wrong simply because we had purchased the right plans. I hope that fits your situation and I hope your store is run by people as generous as mine. As they always say, "Your mileage may vary."
A:AnswerTypical software repairs should be covered if you bring the computer into the store or reach out to our Remote Support team. Some services are available for an additional fee. You can find out any the benefits of My Best Buy Total at www.bestbuy.com/total or if you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
