A:AnswerWhile your My Best Buy Total™ does not include free in-home setup, it does include many discounts on services in-home. Connect with our Geek Squad teams here for more information: https://www.bestbuy.com/site/electronics/services/pcmcat1528819595254.c?id=pcmcat1528819595254
A:AnswerOnly items shipped and sold by Best Buy may be eligible for the included protection plans with your My Best Buy Total membership. Marketplace items from third party sellers on BestBuy.com are excluded from these plans. See more here: https://www.bestbuy.com/site/best-buy-membership/best-buy-protection/pcmcat1608643232014.c?id=pcmcat1608643232014
A:AnswerHello, LNB1. Thank you for your question. The My Best Buy Total membership includes PC setups, hardware installations, virus removal, and data back up and transfers. If you need assistance in setting up an appointment with your local Geek Squad, please reach out to us on social media via the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). You can also create an appointment by visiting https://www.bestbuy.com/service-triage/home
A:AnswerIt usually means the card you have on file couldn’t be charged for your membership’s upcoming billing cycle, even if your renewal date is still a ways out. Best Buy sends that alert so your benefits don’t get interrupted, and you can update your payment info anytime at bestbuy.com under your account. If you want someone to take a closer look at your membership specifically, reach out to Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention it’s in response to your My Best Buy review so the team can help quickly.
A:AnswerHello,
Thank you for your question. It can be necessary to cancel a membership. You can do so online via your account under your membership tab, or you can reach out to our team on social media for assistance. Our team can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
A:AnswerMy Best Buy Total™ does include 24/7 tech support for your devices. Connect with a Geek Squad Agent here: https://www.bestbuy.com/services/remotesupport
A:AnswerHello,
Thank you for reaching out. We would be happy to help anyway we can. If you have the protection plan we are able to repair screens. We would need some more information. Can you please send us a private message/DM via social media. I have provided links below to our social media pages. Please include with your message,
Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/bestbuy)
A:AnswerTo see if an item is eligible and includes the protection, add it to your cart when signed into your My Best Buy Total™ membership on BestBuy.com or in the official Best Buy app. If it is eligible, the plan should show in your cart under the item. Please note, items only available through Marketplace sellers on our site are not eligible for protection, as protection plans are only available for items shipped and sold by Best Buy. If you have additional questions, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy question.
A:AnswerYour plan is set to expire? Did you use it at all in the past year? I use mine 3 or 4 times each year and it is worth its' weight in gold. Gone is the stress when my internet experience is not working correctly. The solution is just a phone call away. I renew every year, happily!
A:AnswerHello, NLH. We understand having to cancel a membership, so we appreciate your question. For support with your My Best Buy Total membership, including cancellations, call (888) BEST-BUY or (888) 237-8289. You can also connect with us on social media. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). Please mention when reaching out in response to your "My Best Buy Review."
