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Customer reviews

Rating 4.7 out of 5 stars with 12573 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 12,573 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best over hear headphones out there.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watched a ton of reviews on The best over ear headphones. I even went into Best Buy and tried them on. The sound and comfort of these were slightly better than the competition, and were cheaper, especially compared to the apple maxs. The noise canceling is amazing too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,

      Great! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    They are still good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work as well as I thought since I first try them before. It is also very comfortable to wear. Although a bit irritating if you kept wearing it for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeonelH, Thank you for the great review! We're glad you like the comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with high quality feeling of materials used. Features are fantastic and I love the noise canceling feature. I didn’t pay the full price since I got them on sale. Felt regular price was a bit high, I recommend to wait for sale price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ulyie, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    comfortable great noise cancelling!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are very comfortable and I love the feature where you can cover one headphone with your palm and can hear the ambience sound. Noise cancelling works great. Highly recommend these for travelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaJ, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them mostly for study sessions and the gym the ANC is good keeps most of the noise out and the controls are a bit tricky at first but you eventually get the hang of it. And the baterry life is really good as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi everpt,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great sound and comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no regrets buying theae headphones. They sound great and the noise canceling is top notch. They are pricey but you get what you pay for. I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello postalAlien,
      Good decision! We're glad that you are pleased with the audio quality and noise canceling feature as well as the comfort of our Sony WH1000XM4 Headphone. Thank you for your recommendation and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound all around

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolutely stunning in just about every aspect. The case is of very high quality and has a convenient mesh pocket on the outside. The headphones fold very nicely into the case. One small gripe is the two small cords (3.5mm and charger that's very very short) that come in the case tend to want to go out of their little section once you take them out. But they do fit in well. The build quality of the headphones is fantastic and they look beautiful. I'm very impressed with all it's features. The app that comes with it is easy to use and allows further customization. The noise cancelling is the best I've ever experienced and can be turned all the way up or down with the app. The sound quality is the best part of these and is truly very good. They perform well with any type of sound and I use these as opposed to my pixelbuds when I want a much more immersive sound experience. I highly recommend these noise cancelling Bluetooth headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shawn,

      Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones for TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for TV viewing only. I cannot speak as too music sound quality. I will say that comfort is excellent. Build quality is excellent. Noise canceling is the best I have experienced in headphones over the past 10 years. TV pairing with LG OLED is instant about 90% of the time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quietcomfort35II, That's fantastic! We're glad you are enjoying the superb noise cancelling feature of your new WH-1000XM4. Good to know you appreciate the fit, design, and build quality of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We are happy that you give the product a perfect rating! Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony I like

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son as a a graduation gift and he loves it so much!! He’s also excited to use it when he goes to college. Very quiet… fits well and more affordable than other brands out there :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MayDay,

      That's very nice to hear! We're glad that your son loves the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Wireless - Top Notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH1000XM4, There are a lot more people with far more experiencr then I. My last pair of wireless where okay as long as you werent moving around, These Sony's are unbelievable in sound quality and Noise Cancelling. I have yet to run the battery down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveH, Great! We're pleased to hear you're enjoying the incredible sound quality, noise cancelation, and long-lasting battery life of your new Sony Headphones. ntelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase this year. Noise canceling is prefect, sound is customizable, and battery lasts over a day and charges super quick. Seamlessly goes between my phone and laptop within 5 seconds of playing sounds when swapping between devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meli805,

      You made the right choice! We're glad that you are enjoying the noise canceling, sound quality, battery life, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great price great headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the top best noise canceling headphones out there with superb sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Michael!

      We are absolutely thrilled to hear you consider the WH-1000XM4 headphones to be one of the top best noise canceling headphones! It is incredibly rewarding to know that the combination of our industry-leading Noise Canceling technology and the superb sound quality is delivering a premium listening experience for you.

      We designed the WH-1000XM4 to offer that perfect blend of quiet and immersive audio, and your feedback is a wonderful validation of that effort.

      Thank you again for your strong endorsement and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best on the Market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will not find better noise canceling headphones on the market. They really get rid of all ambient noise and the battery means you can wear it all day without having to worry about recharging it. And the bluetooth connection is incredibly reliable. There really is no reason not to get it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi david,

      Awesome! We're glad that you like the Bluetooth connectivity and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY Noise-Cancelling HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best for the money. I was in flight with a person using these headphones and I asked about them. He said that the SONY were the best. I went to Best Buy and tried Beats, Bose, and others and when I put on the Sony I could not believe the difference. I see so many on the Plane with Bose and think they just went with a name. Listen for yourself and you will agree SONY is the BEST.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BabyBoomerGuy, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and long lasting battery. The product is sturdy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Dear Headphones: Stop listening to me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound plus lighter and more comfortable than previous generation. My complaint: the xm4 keeps listening to me and pauses the audio every time it thinks I'm talking, such as when I cough or breathe. Please show me how to disable this useless feature!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnN,
      Thank you for sharing your feedback and while we're glad that you like the comforatbility and audio quality of our WH1000XM4, we regret to hear that you are having this issue. Please allow us to help so you can enjoy your XM4 without any problems.

      You may find this link helpful.
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html

      The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounded very well and the fact that it was comfortable is a plus. Most headphones hurts my head or ears, and this one do not. Great buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HannahD, That's great! We're delighted to hear you like the superb sound and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Noise cancelling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Very comfy and i like the color. Me and my wife share them on ipads to nintendo switches. The bluetooth range seems great to.My first pair of noise cancelling so i dont have much to compare them. But works for what we use them for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi King, Great! We're glad that you like the noise canceling fucntion, comfort, and color. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    WH-1000XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. Battery last super longer than i expected. After, 3 days of not using, still charge same %, bought when it was discounted. You have to tweak the sound equalizer according to your listening pleasure, to get the best personal output. Owned for about a month, so far, it’s great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blue! Awesome! Glad to hear that you are happy with the battery life and overall performance of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Great build quality, awesome sound quality and it can be connected via bluetooth and wired 3.5mm headphone jack so lots of great connectivity options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Irving, Perfect! We're very pleased to hear you like the great built quality, excellent sound, and multiple connection options (Bluetooth and wired 3.5mm connection). Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US