Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
LOVE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took these on a trip with me to Europe and they survived my 11 hour flight with no charging! I absolutely love them so much. They also helped me sleep during my flight and bus rides were silent with the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brmm, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful sound and has amazing bass and sounds way better than the airpods pros if youre wondering
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhmedM!
Thanks so much for giving us your thoughts on the WH-1000XM4 headphones.
We are immensely pleased to hear that you're loving the sound and especially the amazing bass!
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Noise Cancellation is Unmatchable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation! It has always been hard to beat Sony in this category. These will not let you down.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ryno!
We are absolutely thrilled to hear your high praise for the noise cancellation performance of your WH-1000XM4 headphones! It is incredibly rewarding to know that we continue to meet your expectations in this category, and we appreciate your strong confidence and recommendation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound, ok build quality, no squeaky plastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this pair of headphones. I do suspect the left ear cup swivel assembly will degrade in a year or so, but for now, the plastic doesn't creak like the WH-CH520 that I had before. The sound quality is phenomenal, but when I turn on LDAC, there is an occasional dropped packet, when my phone gets unlocked, or if I switch apps. If you have a larger budget, I would go with the Sony XM5, because the swivel mechanism might be a bit more durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AbrahamB,
Thank you for choosing Sony.
We’re glad you’re enjoying the sound quality and build of the WH1000XM4. We appreciate your feedback about the swivel assembly and LDAC, this helps us as we work to improve our products. we appreciate your recommendation on the wh1000xm5. Thanks for being part of the Sony community!
To help with the LDAC issue you mentioned, please email us at socialsupport@am.sony.com with more details. We would greatly appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Case number:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
They’re awesome :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually headphones like these give me a headache because they squeeze my head but these are really comfy. The noise canceling is really helpful especially when I’m overwhelmed or trying to do work at school. I enjoy these a lot and I’m glad I got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xogi,
Awesome! We're glad that your new headphones perfectly suits your needs and expectations. Nice to hear your enjoyable experience with the comfortable fit and noise canceling features of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Comfy headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A comfortable pair, with decent audio. I dont know if im just not using them correctly, but I really have not seen where the AI make the headphones better. The noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acheron3478, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
SONY - Always an audio fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh man i waited since its release and finally got one. These sound amazing, i use it for personal and office purpose for meetings. The ANC is works well. For me with ANC its 20-22 hours of playtime !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechieFan, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset is very nice quality. The sound is amazing and the noise canceling is the best I’ve ever experienced. I would recommend these if over the ear is what you like.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Eddie!
We are so pleased to hear that you find the quality of your WH-1000XM4 headphones to be very nice. It's rewarding to know that you are enjoying the amazing sound and that you feel the noise canceling is the best you have ever experienced. We designed these headphones to provide a premium and immersive listening experience, and it's great to know we've succeeded.
Thank you again for your strong recommendation and for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Worth it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling! I use them for the gym and they are great to get into the music and store really easily which is great to travel with. Not to mention stylish. I’ve only charged them like 2 or 3 times in the 8 months I’ve had them so a charge lasts pretty long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lala,
Amazing! We're thrilled that you are enjoying the noise canceling function, sound quality, portability, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Top this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this knowing the new ones were coming out foldable in case noice cancel great audio. more comfortable than u think. Worth the price I use in loud factory and they work great as heating protection speak to chat comes in handy when u wanna talk to someone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danrose52, Thank you for purchasing the Sony WH-1000XM4 headphones! We're thrilled you like the excellent noise canceling, comfortable fit, powerful sound, and speak-to-chat feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality, Weight
Highly Recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are sleek and smooth to the touch, they are also on the heavier side, so they stay in place better. Sound is phenomenal! Noise-Cancelling feature works really well, kicking in automatically when you or someone around you starts to speak to you!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlyH,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality, noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Who needs Apple AirPods Max?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all the hype about Apple AirPods Max (both my kids have them) and Bose and Beats trending, I wanted some over the ear headphones for myself. I tried them all on, compared prices and value and read a ton of reviews and these Sonys came out on top. Even better than subsequent generations. They have amazing sound and solid noise cancellation. Don’t spend more than you have to. These are a home run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganScan, Thank you for your detailed review of the WH-1000XM4! It's great to hear that you found them to be the best option after comparing them with other popular brands. We're glad that the sound quality, overall value and noise cancellation lived up to your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a year having them, and they are intact. You feel their comfort when you compare them with others. These headphones are excellent, except for calling or video meetings, sometimes people complain that the voice is low, and hear the surroundings more than myself talking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Philemon, we're glad you are enjoying our headphones. We understand your feedback regarding the call quality of your Sony unit. Please follow this link for more details:
https://www.sony.com/electronics/support/articles/00250089?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
best headphones! GET THEM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase ever!!! this headphones are THE comfiest and have amazing and I repeat amazing sound quality and noise cancellation!! these headphones are gonna last me a lifetime and again I couldn’t be happier with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, KaGS! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Craig
- Pros mentioned:Sound quality
Amazing Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, easy setup, and a nice design. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Awesome! We're thrilled that you like the sound quality, design, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Crazy good!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG! I am blown away. I was expecting top notch performance but this surpassed my expectations. I would suggest not going for XM5’s as these headphones are cheaper and give the same quality as the newer ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Craig,
That's awesome! This brings us joy hearing that our WH1000XM4 exceeded the expectations of our customer. We're glad that you are very much pleased with the overall quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Wish I purchased sooner!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best pair of headphones I’ve ever owned! I own the 700 series from Bose and the Sony’s outclass the 700 series in sound,noise canceling,ease of use! They are incredibly comfortable and the sound is quite unbelievable albeit on the bassier side but I like it that way. Don’t be like me and wait to buy these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matty94,
Great! We're glad that you found the best headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Simple Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the quality of this Sony headphone. The noise cancellation on this headphone is top notch. I’ve read reviews stating this doesn’t connect to two devices at once or that the multi connections doesn’t work well but I’ve not had an issue with that at all. I’ve also used this with FaceTime calling. For some reason it there was a slight lag in the headphone connecting for the first two times, but afterwards it worked just fine. They’ve also been tested in making reels for IG and worked just fine. The sensitivity on the speak-to-chat is a little high, so I’m looking into tweaking that if possible. I can cough and it picks up the sound. That may work for some and not for others. I’m still exploring all the features but so far, I’m really satisfied with my purchase. *The charging cord is not shown but its not a very long cord. I suggest getting a separate charging cord for this device. That’s not a deal breaker for me. Its just a cord but totally up to the purchaser based on their individual needs. *I may update later once I’ve used my headphone for more than six months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StaceyC, We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Worth the Money.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this for a long flight for vacation. I'm super satisfied with it because I need up sitting near a crying child. Totally worth it. I use it every day, from my train ride to work to the gym. One thing that I'll say is that when working out, it can get a bit sweaty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kory, You've made an excellent choice! We're thrilled to hear you're enjoying your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best purchase at best buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think i saved my money well for these headphones, having waited for over a year, saving my money for the longest for these headphones, i can prowdly say that these headphones do NOT dissapoint. Down to the sound quality, to the noise cancellation, and even the touchpad to switch music, pause music, answer and end phone calls. These have become my favorite headphones to this day, one of the things that caught me off gaurd is the 360 audio, having listened to many different generes of music, listening to my favorite songs and music artist and realizing how much it really effects the music was outstanding. 100 out of 10 purchase would definitely get it again if these ones ever broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestbuyatBesybuy,
Wow! Congratulations and you now have your own WH1000XM4. Surely, worth every penny. We are thrilled as well hearing your awesome review and feedback about our XM4. We're glad that you are pleased with the sound quality, noise canceling capability and even with the touch sensor feature. Thanks for your trust and for choosing Sony! Enjoy! - Marco