Customer Ratings & Reviews

Hi iphone12user,

You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.

Sony takes feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!

~Ralph

Hi Northbound,

We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

Your feedback about its fit and comfort is greatly appreciated. Thanks for choosing Sony.

-Ralph

Hello Simon,

Thank you for choosing Sony!

It's a true pleasure to hear that you find the WH1000XM4 comfortable enough for extended use without discomfort. We take great care in designing our products to provide both exceptional sound quality and lasting comfort, so your feedback truly means a lot to us. Thank you for sharing your experience!

Best regards,
-Fred

Hi Gubble, Thank you for the amazing review! We're thrilled you like the overall design and great sound quality of your new Sony headphones. We appreciate your feedback about the touch panel sensor controls. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony WH1000XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam

Hi Void,

Great! We're thrilled that you are enjoying the sound quality, noise canceling function, design, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi IhnatiiK,

We're thrilled that you are enjoying the great sound and feel the Sony WH-1000XM4 headphones offer good value for your money.

We understand that everyone has a preference for bass, and the great news is you have full control over the low-end frequencies! You can easily adjust the bass to your liking by downloading the free Sony | Headphones Connect app. Inside the app, you'll find a built-in Equalizer that allows you to personally customize the sound profile, including boosting the bass and other low frequencies, to create your perfect listening experience.

Thanks for making Sony part of your listening experience!

Best regards,
Dominick

Hi Vince, Thank you for purchasing the WH-1000XM4! We're glad to hear you appreciate the sound quality and noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Nicole, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi JayM,

That's awesome! We're delighted to hear that you like the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-David

Hi TreeDoc,

Awesome! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-Ralph

Hi Mabel, we're glad you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl

Hi DavidP, we're glad you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl

Hi Evyazh, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Hollywudjones, Wow! Thank you for sharing your thoughts and experience using your WH-1000XM4! We're glad you're enjoying all the improvements we made on these headphones especially the noise cancelling feature and superb sound quality. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess

Hi Christian,

Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function and battery life of the headphones. It's unfortunate that you are not having a complete experience because of minor issues. We would like to know more about those issues and help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi tdyk,

Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you like the battery life, sound quality, and design of the headphones. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hello Ygb77,

Awesome! We are glad you like multi connect function and battery performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

Regards,
David

Hi DouglasH,

t's a true pleasure to hear how impressed you are with the noise canceling technology of the WH-1000XM4 headphones! We put a great deal of effort into developing that feature, and we agree that they offer very good value. Thank you for taking the time to share your positive feedback!

We really appreciate you being part of the Sony family!

Regards,
Dominick

Thank you so much for sharing your experience, Messi! We're thrilled to hear that you found the WH-1000XM4 impressive and that the sound quality met your expectations. Stories like yours—switching from another brand and finding true value in our product—mean a lot to us. We designed the WH-1000XM4 with premium sound and user comfort in mind, so it's wonderful to know it's making a difference. If you have any questions or want to explore more features, please don't hesitate to reach out. Enjoy your listening experience—it's truly worth every penny!

Thanks again for choosing Sony—enjoy every moment of your music!

Best regards,
Gus
Sony Social Media Team

Hi JuiceLover, Awesome! Glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback with the volume level as this will help improve our products. Thank you for choosing Sony! -Carl