Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. Comfort, noise cancelling, battery life, sound quality all top notch. Can't beat it for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Headphoner! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than I expected. The sound is great and the fit is amazing. The only downside is that it is not soundproof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user992120,
We appreciate you sharing your experience and are glad you find the sound and fit of the WH-1000XM4 better than expected. While our industry-leading noise-canceling technology is designed to significantly reduce ambient noise for an immersive listening experience, no consumer headphone can be 100% "soundproof," as it is designed to operate within safe listening levels. If you are experiencing excessive noise bleed-through, ensure the Noise Cancelling function is fully enabled and optimized via the Sony | Headphones Connect app, or try adjusting the earcups for a tighter seal.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
The best or nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the most comfortable, best sounding headphones on the planet (at least at this price point). I upgraded from the WH-1000XM2 headphones, so I was already accustomed to how good Sony's headphones are in general. Battery life, comfort, pretty much stayed the same. I noticed a nice bump in sound, as well as slightly better noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benzy, we're glad you like the comfort, battery life, and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Best Headphones Out There
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise-cancelling are fantastic. These are also so comfortable that sometimes I fall asleep with them on while listening to music, meditation, or audiobooks at night when I am having trouble sleeping. But, I mostly use these whenever I fly to calm my nerves. The ONLY 2 negatives of these are: 1. You can't charge them and use them at the same time. (But, if you charge them prior to using, they can be used for several hours.) 2. When you connect to multiple devices (I think two devices is the max) there are a lot of "connected/disconnected" messages. So, it's best to just connect to one device at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarthaV,
That's awesome! We are truly happy that you are enjoying the fantastic noise canceling capability and superb sound quality of our WH1000XM4. We're glad that you can stay focus when you meditate, listen to your favorite music and audiobooks to help you sleep. Your feedback about the charging process is much appreciated and we'll take note on that to help us improve our future products. Regarding with the multipoint connection issue, you may find this link helpful.
Connecting the headset to 2 devices simultaneously (multipoint connection)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
I hope this helps and thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Comfort, Sound quality
Great decision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between Bose, and these new sonys. Looked at reviews for weeks until I broke down and spend the buttload of money for them and the protection plan, which in the end will def be worth it. Awesome clear sound, bass is loud, but couldn’t hit low notes as well as I anticipated. Feels great, comfy, and have a lot of different settings, a ton of great functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samaran, we're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Bass, Sound qualityCons mentioned:Volume
High performing and highly recommended.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, high performing. Good amount of bass but well balanced. I listen to mostly metal and the low end is good but not overpowering while the high end is excellent. Wish they’d get a bit louder, I find around 90% volume is it’s sweet spot on an iPhone 12. App is quite good, lots of customization. Little pricey but the quality is there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jblank, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. We value your feedback with this WH-1000XM4. Adaptive Sound Control is a smart function that senses where you are and what you're doing, then adjusts ambient sound settings for the ideal listening experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for choosing Sony! Jay
- Pros mentioned:Comfort, Sound quality, Weight
Great sounding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding and light weight. Very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Utnascarnut,
Awesome! We're thrilled that you like the sound quality, design, and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
My favorite headphones to date
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. The battery life is great, the fit is super comfortable, while maintaining the ability to move around and workout without them falling off. The sound quality and noise cancellation together make for a wonderful experience in whatever setting you’re looking to be in and listen to some tunes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mcrainwater,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality, Weight
Definitely the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know these headphones are a little expensive. But you can often find them on sale. I got these on sale and these are by far the best headphones I’ve used. I did buy a lot and returned most of them. We can connect to multiple devices. The base is really good. They are light and easy to use. And the app is pretty extensive. I recommend is highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mijopest, Excellent! We're glad that you like how light and easy to use your new headphones. We also appreciate your feedback on the bass and app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality sounds amazing for the price I paid for, a lot of personalization to suit your preferences, and it can last a while on even with max volume
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bncs,
We're so glad to hear that your Sony headphones have impressed you with amazing sound quality for the price, customizable features to suit your preferences, and lasting battery even at max volume. Thank you for awarding a fantastic 5-star rating—durability and personalized listening are definitely standout qualities of the WH1000XM4.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Great Noise Cancelling and Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have neurological issues and was looking for a better set of headphones than the ones replaced by my previous employer after they threw my previous pair out. Those weren't worth their weight in salt anyways... These do a great job and come with the means to be able to control a few features from your phone. Took a bit of getting used to though because it kept trying to override the noise cancelling with the calling feature, making things louder (complete opposite of what I wanted). But as far as keeping ambient noises out and being good noise cancelling headphones, these are fantastic. I tend to wear them 4-8 hours a day (sometimes more), and they are quite comfortable and don't leave my head or ears feeling too irritated or warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisD, we're glad you are enjoying your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Outstanding Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC and sound quality I have ever experienced. I literally started hearing parts of songs I had never heard before. Battery life is outstanding and they're very comfortable for extended wear. Touch controls are very intuitive. They're definitely on the expensive side, but if you can manage to snag them on sale, I would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gtodd,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
A happy listener
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not an audio tech. All I know is, they are comfortable for me, wearing them for most of two 15 hour flights, and the depth and clarity of sound is wonderful. Great around the house too. For the trips, the battery lasted my guess about 20-25 hours. Disconnected a few times with head movement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi garbini, Thank you for the 5-star rating! We are so glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing battery life, compact enough to easily travel with, and the audio quality is insanely good! I have a small head, so most hats and headphones don't fit me and this is no exception. So if tou also have a smaller head, you may also experience it sliding back and forth/off your head, especially if you're moving (running, bending over, weightlifting). I've found products online that should help by creating a smaller bridge, but haven't purchased it yet. Again, this is normal for my experience so I'm just happy that there are additional products I've been able to fine online that help fix this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mich,
That's very nice to hear! We're happy that you're enjoying the battery life, compact design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Yes buy them NOW!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh man… I have been on the hunt for headphones that check off all the boxes. I guess I have a pea head because they fit well and the Bose fall off when I was working out. It is on the higer end price wise but the quality makes up for it. Let’s start with if you remove them they pause your music! And if you need to have a quick convo you can just put your hand over the headphone and boom it lowers the volume and turns of noise cancellation. Ok but can we also talk about the touch up down & skip? They are ahead of their time for headphones. I do wish they were more comparable with apple (Bose is legit meant for apple) but I can deal with having a few apps on my phone. These are my go to for everything. I can shut out the world and live in my own for a minute.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bethany,
We appreciate the positive feedback and we're glad to hear that you like the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Weight
Sony vs Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Apple AirPod Max and compared it to this Sony. The only thing I liked better with Apple was the fit over the ears. It just seemed more cushioned and form fitting. Everything else I liked better with the Sony. Sony absolutely blows away Apple with bass too. No matter what settings I put the Apple on, it would not come close to the hard hitting bass of the Song which was the clincher for me. Much lighter weight and more compact with a better case too were the other pluses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSSZ28, Awesome! Glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for walking/running/just listening to music. They are comfy on the ears as well. The noise cancelling feature is great too! Easy to use. I actually bought these for my boyfriend to use on the plane when he comes to visits me and it works really well for him!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AleyshaR,
Thanks for the 5-stars review! We are glad to hear that you are enjoying your Sony Headphones! We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Worth every penny
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for noise canceling over the ear headphones that are high quality, comfortable, and have terrific battery life look no further. I use these 6 to 10 hours a day normally and my only complaint is I wish some of the control were physical buttons instead of swiping the ear cup or using the phone app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RecklezzPenguin,
We're glad that you like the noise canceling function, comfort, and battery life of the headphones. Your feedback about having physical buttons is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
10/10 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The noise cancelling on these is very effective and blocks out around 90% of surrounding sounds. The soundstage is also very wide and the base is very good. Battery life last for multiple days as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Holden,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WH-1000XM4 headphones! It's fantastic to know that the noise-canceling feature is working effectively for you, providing such a significant reduction in surrounding sounds. We're also delighted that you're appreciating the expansive soundstage and rich bass. Additionally, it's great to know that the battery life has surpassed your expectations for prolonged use.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Buy these love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great! I just started my grad program so I bought these for their noise cancellation capabilities. I can say they are extremely helpful! I tend to use the the noise cancellation without any music so I can focus on reading and only light some noises make it through. Noise cancellation is absolutely perfect when I’m listening to anything! Come with a traveling case and airplane adapter! Bluetooth user easy to use and battery lasts a long time I can’t remember the last time I charged them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Polinski,
Perfect! We're thrilled that you like the noise canceling function, carrying case, supplied accessories, battery life, and Bluetooth connectivity of the headphones. Thank you for choosing Sony!
-Ralph