Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Sony quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rated one of the best for a reason. Great sound, and ANC. The Sony Headphone App offers plenty of customization. Lightweight and comfortable. The only issue I had was syncing Bluetooth to my Samsung TV. Lip sync was way off. Maybe it's my TV. Little pricey, but I bought it on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioPhool, Thank you so much for the 4-star rating! While we are glad to hear that you are happy with the noise cancelling and sound quality of the headphones, we are sorry to hear that you are having audio sync issues with the TV and the WH-1000XM4. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Great sounds. The ANC works really well. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelL,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Great sound and comfort.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and great comfort. The battery life is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshwinP, We appreciate the 5-star rating and we're glad to hear that you like the quality and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Excellent. Pair them with your TV for Movies!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I spend hundreds of dollars on headphones. Honestly I thought this was too much money for headphones but after 4 months now I think they are actually a steal for the quality of the sound, noise cancellation, battery, and all gestures the functions from the app. This headphones excel on every aspect. Both Spotify and Tidal sound great and I can hear notes and details on songs that I have never heard before. With that said, something great that I didn't expect is the movie sound quality. I paired these with my Sony Bravia TV and after that never used my home theater speakers again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi antores,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Flawlessly amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all the headphones I have tried before, I can confidently say that these are the best, down to the sound, quality, and comfort, I use them for cadual use and also at the gym and they are just amazing. However I believe they are still a little pricey for the average person. Regardless, if you have the spare money to use on these you won't regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi G3O76, We appreciate your feedback and we are glad to hear that your new Sony wireless noise canceling headphones are the best you used, down to the sound, quality, and comfort. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Drown out the noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My best friends have this headphones, and i saw them use it during our flight, so that’s what really influenced me to get these. The fact that it was already blocked out any noise just by putting it on, had me really impressed. It took me a little to play around with the settings and whatno, but this was by far one of the best purchases i’ve made!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Janelle,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying your WH1000XM4 headphones! It's wonderful to know that seeing your friends use them during your flight inspired you to make the purchase. We're glad to hear that the noise-canceling feature impressed you right from the start. It’s great that you took the time to explore the settings and discover all that these headphones have to offer. Thank you for sharing your thoughts, and we hope you continue to enjoy your purchase!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great but still has a remaining flaw to fix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable to wear and the audio quality is great. Noise cancellation is amazing however there's a flaw that seems to still be present from the last version of these XM3. They will be going back to the store and back to Sony. There's an issue where suddenly you start to hear wind noise in one or the other ear. I've seen people say it's moisture related (Just wearing them in the house doing desk work, no working out) and I've heard others say it's not. If you search for this issue online you'll find many others that have had this exact same issue. Either way I started getting this issue only a week into owning them and for the cost of these, I ended up returning to the store and will wait for something better to come along or if Sony is able to fix what is clearly a historical issue with the noise cancellation circuits. I REALLY wanted these to work. For comfort, sound quality, ease of use these all beat Sony's major competitor out there for noise cancellation headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MGCHI, Thank you for the feedback on your experience with your WH1000XM4. While we're glad to hear you're enjoying the comfortable fit, audio quality, and the amazing noise canceling feature, we regret to know that you're having a wind noise issue with the unit and it had to be returned.
We want to make sure that you’ve been taken care of by your authorized seller. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XM4 :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Sound qualityCons mentioned:Touch controls
great, love it:))
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great! i use it daily at school, at the gym, just walking around... quality sounds amazing and its clear. im not a sound expert so its great for a regular listener. it is a bit to the heavier side so i can feel it on my head at all times, and it gets SWEATY at the gym. its not super bothersome for me tho,,, it keeps my ears warm in the cold but it does get hot when its already warm outside. the touch thing on the side of the headphones tho, a little confusing and doesn't always cooperate. anyways still loved this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eileen,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your needs.
For touch control issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Makes Traveling Much Nicer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very excited about these headphones! I've been traveling with an older pair and while those have been very good, there's little comparison in sound quality and noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC,
We are beyond pleased to hear how excited you are about your Sony WH1000XM4 headphones! It’s rewarding to know that the sound quality and noise reduction have made such a noticeable difference compared to your previous pair. Thank you for choosing Sony, and we hope they continue to enhance your travels!
Regards,
Dominick
- Pros mentioned:Sound quality
These are the Cost-Effective Earphones for You.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great product: for music lovers, total immersion with resonating music tones that are enriched by noise cancelling technology. Calming. Peaceful. (or for others not into smooth jazz, classical, and artists - rock out).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geoff!
Thanks so much for taking the time to share your feedback about the WH-1000XM4 headphones.
We are delighted to hear that this product provides you with such a total immersion experience.
Thank you for becoming a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are probably some of the best quality headphones I have ever owned. The sound quality is excellent, they hold a charge for a long time and the recharge time is quick. With that said, the included recharging cable is ridiculously short ( about four inches) You will probably have to do what I did and buy a longer charging cable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FrancoisB,
Thank you for sharing thoughts about our WH1000XM4. We're glad that you appreciate the excellent sound quality and battery life of our XM4. Your input about the charging cable is highly appreciated and noted. This will help us improve our future products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can wear these for hours. The noise canceling on the is amazing. By far the best headphones ive ever purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DarrylM,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With the amazing sound quality, durable battery life, and top technology Noise Cancelling feature, we are sure you'll love them even more as the time goes by!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair, they’re comfortable and have great sound quality and noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fhdjekpqpwrjf,
That's fantastic to hear you're on your second pair of WH-1000XM4 headphones! We're thrilled that you continue to enjoy their exceptional comfort, great sound quality, and outstanding noise canceling. Thanks for choosing Sony and for sharing your positive feedback!
-Eliab
- Pros mentioned:Battery life, Sound quality
Great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is amazing! They do a great job of blocking out all the noises in the house and letting me enjoy my late night movie watching. I don’t notice any lag in the dialogue. A single press of the Power button while using them lets you know how much battery life is left. After spending an evening/night watching movies I have yet to get it to drop below 50%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonW, Thank you for the excellent review! We're very pleased to hear you're enjoying the amazing noise cancellation, lag-free and perfectly synced audio dialogue, easy-to-access battery life indicator, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Very good headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones overall. They sound very good. The noise canceling is also very good. Nice build quality. Great deal at a very good sale price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thanks for the great feedback! We are immensely pleased to hear that you're happy with the sound and the build of your new WH-1000XM4 headphones.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
WORTH THE PRICE !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever made. I never realized how much of a stress-reducer NC headphones could be. Clamping is just enough pressure to keep them from falling off. Sturdy, but lightweight enough I have forgotten I have them on. I’d sleep in them if I was not a side sleeper. Only downside is the crazy short charging cable. However, if your cellphone uses the same type of charging cable, you’re fine. A bit pricey, but I regret NOTHING. Skip Bose and grab these. (Sorry, Bose. I still love you, but your headphones hurt my head and “crunch” too much when they flex.) I purchased the Midnight Blue pair. Very pretty color.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Improvement over XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I acquired this unit as an upgrade to my XM3. I find it more comfortable on my oval head than the XM3. I welcome the chat feature, multipoint Bluetooth and auto pause that activates when removing the headset. None of these are essential, but really convenient. Collectively they make the upgrade very worthwhile for me. The sound quality seems a little better but I need to study that more. Ear cups better because a little larger and perhaps lighter. Passing the XM3 down to my son, who will think he has struck gold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Great! We're happy to hear that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the comfort and mic quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
a bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my go to’s for the gym, absolutely stunning audio. so much to unpack and things i haven’t discovered yet. the companion app is also really really good. good bang for your buck
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rxmeo,
We are beyond pleased to hear that you are enjoying such high-quality sound fidelity and that these headphones are your preferred choice for physical activity!
It's also wonderful that you find the companion app highly functional. We strive to deliver superior performance and features at an exceptional value, and we appreciate you recognizing that achievement.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Top Notch Noise Cancelling, Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift and she absolutely loves them. Noise cancelling is top notch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tbeana,
Thank you for choosing Sony!
We’re honored to hear that the WH-1000XM4 headphones made such a wonderful gift and that the noise-canceling feature is impressing. It’s rewarding to know they are enhancing the listening experience and bringing enjoyment.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Rocking with comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went on a search for headphones with good sound quality, solid active noise canceling at a price point that made sense. These fit the bills and are overall comfortable while wearing my prescription glasses all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SabrinaS,
Thanks for the review! It’s great to hear that our product has effectively met your needs. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV