Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was superb. Love the Headphones, the sound quality is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tess, Awesome! We are glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Such a vibe with these headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I in no way, shape or form am someone who is an expert on audio products, but coming from someone who was looking for (1) comfort & (2) good audio quality for music, these headphones are beautiful. The audio is incredible, not only with music but also with videos and speech, and I love the audio customizability in its app. The audio would be reason enough for me to purchase these, but the noise cancelling for me (once again, not a professional) is insane: the best way I can describe it is making the world as silent as a quiet day with snow on the ground where the snow dampens all of the sound. The call quality for the person on the other line is also surprisingly clear as well. And finally: they look beautiful (I got the off-white color), the comfort of the ear pads is amazing, and the adjustability makes them fit perfectly on anyone who has tried them on. Absolutely, would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelineKay, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Cobra SC-400D
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: excellent video quality with 4k front display. 1080p rear. It is easily adjustable and easily installed. Touch screen with many features. Cons: Alexa does not work most of the time with Spotify or any voice commands as it loses singnal consistency.
I would recommend this to a friend- Pros mentioned:Sound quality
Top over ear headphone.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top over ear headphone. I like them better wired but wireless is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound - unbearable for larger ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the sound quality is phenomenal. Add to that the highly customizable settings in the app (EQ etc) and these make for an amazing pair of headphones. I won't comment much on ANC since I was not able to fully test them objectively, but subjectively they were just as good as others I have tried (B&W PX7, Bose NC 700, Sony XB900N). However, the reason I give this 1 star is for fit. They have used the same outer shell as older models (which is fine) but the placement of the magnet in the middle makes these unbearable after 40-45 mins. The magnet protrudes out in the middle which is just enough to push against my ear. I can't imagine how people with larger/protruding ears use them. There must be a reason for that placement, but the XB900N work just fine with a different design. Please consider this in your future design Sony - I have used the XB950BT, XB900N and love the sound quality but need the design to be more robust to include users outside the average individual.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lamps,
We're glad that you like the sound quality and app functions of the headphones. We regret to hear that you are not having the best experience with its fit. Make sure to adjust the headband of the headphones for optimum fit and comfort. The headset must also be worn properly. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products.
Regards,
-Ralph
- Pros mentioned:Sound quality
Would reccomend!! Very stylish!! You
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones really nice quality and shipped fast!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucasP, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class. Best top technology stuff. Really helpful for daily use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jay1, Amazing! We're very happy to know you're enjoying your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive ever bought, perfect for plane rides with sensitive ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeMama, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
BUY THEM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE these! I kept seeing them on TikTok and looked into them and I'm so happy I did, I wanted new headphones for the gym and the touch controls on em come in handy! Definitely better than holding down a button. Def recommend oh and I got these instead of the new ones cause I like that these can fold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieG, We are thrilled to hear that you absolutely love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass
Lovvvvveeee
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and bass slaps. Use them on a domestic flight, pretty great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curtisfsu, Excellent! We're glad you love the amazing quality and punchy bass of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
They're pretty decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty good. The only issue I have with these is the fact that the sound stutters a bit when I connect them to my PC, but it may be because I have a faulty product or something. Overall 8/10 experience.
I would recommend this to a friend- Pros mentioned:Sound quality
love them
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.realmente great headphones, the best i’ve got ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielC,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sounds great, reasonably priced
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality for the price! Would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nostrander12, That's awesome! We are glad that you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Best sound!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound ever!!!!! My son is very happy!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DzmitryK, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever, Sony’s audio technology keeps getting better and better
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Guillen, We are glad to hear that your new Sonby wireless headphones are the best headphones ever for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Excellent value for money.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones, connects seamlessly to my devices and the sound quality is really good for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mkarjol, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these 100% of my work day…game changer!! 10/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MrsB, That's awesome! We are thrilled to know that your new Sony wireless noise canceling headphones are the best headphones you have purchased. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used. Noise reduction is incredible and sound quality amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headohones,
We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Comfort quality at its best! Style also!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zantoz, We're very grateful for this positive feedback! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation isn’t the best, and i do not think this brand works well with Apple, in my opinion. It would switch it’s settings a lot and it was difficult to connect to other devices, over all they are nice and the sound quality was good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SoniaP,
We appreciate you sharing your honest opinion. While we are happy that you appreciate the sound quality of our XM4, we regret to hear that you are not pleased with the noise canceling capability of your unit and having connection issues. This is not the experience we want you to have. Kindly allow us to help. We have troubleshooting steps available to address this issue.
Please check these helpful links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752794.html
If this will not resolve the issue, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco