Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
I only use them indoors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is small and I prefer that. The design looks nice and it feels comfortable. The sound is amazing on it and the battery life is good. The mic doesn’t have the background noise canceling but the headphones itself does and it works great. The touch functions are nice and sits around my neck just fine no complaints. I use mine for indoors and I don’t usually not ever active when using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrex,
We appreciate the positive feedback regarding the comfortable design, sound quality, and battery performance of the headphones. We're glad that you liked it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality, Weight
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is amazing and weight is very light, however the bass and volume are a little disappointing. It has a very clear sound and was a good purchase, hopefully they update with more volume and bass. More bass would be a great thing if volume is maxed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wally, thank you so much for the 4 Star rating. We are thrilled to hear you are happy and satisfied with the long-lasting battery life, lightweight design, and clear sound quality of our WH-1000XM4! We are sorry if the bass and volume of these headphones did not live up to your expectations. There is good news, however! Download the Sony Headphones Connect app as it includes all sorts of tools that can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Sony noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, nice fit, noise cancelling is most excellent, great for gym or just relaxing awesome Sony product
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Casper, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM4 headphones! We're happy that our industry-leading noise cancellation technology is helping you to relax—and the nice fit is just what you need to keep them on your head while you exercise! Thank you for choosing Sony. Best regards, -Jenn.
- Pros mentioned:Bass, Comfort, Sound quality
Pretty good
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good has noticeable bass, good sound, and good comfort only thing is it seems to slide off relatively easier atleast with longer hair. The noise cancelation is pretty good as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whyy, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony XM4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clear sound quality with the comfortable fit. The padding and sound quality is absolutely amazing. The touch pad features on the side are a bit inconsistent but that is the only complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Thank you for your fantastic review of the WH-1000XM4 headphones! We're thrilled to hear that you love the clear sound quality and comfortable fit. We appreciate your feedback on the touch control panel and will use it to improve our products. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Not for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I did not love these and ended up returning. The set up was not easy, I did not like that I needed to download apps in order for these to connect. They also had trouble connecting at times. The quality for music wasn’t great. Used with apple products (ipad and iphone), and plugged into a windows computer with the wire provided. Another problem is that they do not connect to Windows bluetooth. Now the pros, they do last a while so battery life is great and the noise cancellation is great too. I did not feel discomfort wearing them for a while. Also liked that it announces battery life and when the headphones are off and on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MDReview, Thank you for sharing your feedback on the headphones. We are sorry to hear about the issues you experienced. It seems like you faced several challenges with the setup and connectivity, particularly with the need to download apps and the difficulty in connecting to Windows Bluetooth. Additionally, the music quality did not meet your expectations when used with Apple products and a Windows computer and the unit had to be returned.
On the positive side, it's great to hear that you found the battery life and noise cancellation to be excellent, and that the headphones were comfortable to wear for extended periods. The feature of announcing battery life and power status also seems to have been a useful addition for you.
For future reference, if you encounter similar issues with other Sony products, you might find helpful information and support on the Sony Community forums. For example, there are discussions about Bluetooth headphone connection problems and troubleshooting steps for the Sony Headphones Connect app. You can visit the Sony Community or send us an email at socialsupport@am.sony.com for more details and support.
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Great Headphones, best for price.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My third purchase of these headphones. Very reliable, good battery life, and great noise cancellation. Very great sound, and a lot of options. Connecting to two devices is especially useful when you are connected to your computer and phone. Compared to other options on the market, this is very well priced. Check for Labor Day and Black Friday deals on this pair for an even better deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi makhlouf,
Thank you so much for an amazing review! We're delighted to hear how much you like the incredible sound quality, long battery life, noise canceling functions, features and overall performance of the WH1000XM4! Your satisfaction means a lot to us. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for the recommendation and for choosing Sony!
- Pros mentioned:Sound quality
Love These Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and clean headphones. The sound quality is amazing and the noise cancellation is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MK211, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound is fantastic and customizable with a basic EQ. You have the ability to connect 2 Bluetooth devices simultaneously, and the ability to use a wired 1/8” headphone connection for non Bluetooth devices. And the battery life is really forgiving, I don’t feel like I constantly have to worry about whether they are charged because of their battery capacity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Great! We're glad that you like the sound quality, multipoint function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
better sound then xm3
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Download Sony Headphone Connect App, open box, turn on headphones (bottom of left headphone on/off switch), using Sony Connect App, connect and paired new headphones. - My headphones were 100% charged out of box. - Many features in Sony Connect App, matter of your preference and use. I do think the app is solid and useful for my use of these headphones. - My headphones firmware updated automatically -be patient, process took several minutes. Initial impression; very comfortable, really good noise canceling and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viki412,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the long lasting charge, and the great sound quality. Also the different settings it has for all types of environments. Im using them all the time, while walking, doing homework and more. Only thing i wish is that theres one settung i cant figure out but when i talk whatever is playing stops for like 30sec
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Builder,
Thank you for purchasing the WH-1000XM4 Headphones. We're so delighted to hear you love the long-lasting battery life, exceptional sound quality, and smart listening that adjusts to your behavior and your location. You do have the option to turn off the Speak-to Chat function to listen to your music without interruption. To disable Speak-to-Chat, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. For more information, please refer to this link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Thank you for offering a fantastic rating on the product!
-Jess
- Pros mentioned:Battery life, Sound quality
Wonderful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and the sound quality is amazing! The battery life is great and they were simple to connect. I loved them so much I got my husband a pair for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaD, Thank you for your positive review of the WH1000XM4! We're thrilled to hear that you find them comfortable and are impressed with the sound quality. It's great to know that the battery life meets your expectations and that the connection process was straightforward. We're delighted that you loved them so much that you decided to gift a pair to your husband for Christmas. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality, Weight
Love em but nothings perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Nice and light and comfortable. Noise cancelation can drowm out the lawn mower pretty well but isnt impenetrable. Battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronB, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Headphones are worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and comfortable to wear. Noise cancellation feature works very well and satisfied with how long the earphones last on a charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jabob,
Awesome! We are glad you are satisfied with the sound quality and the comfortable ear pads of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Comfort, Sound quality
Sony is good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. I love it.Very comfortable. Long battery life. Good quality finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndiChoi, Perfect! We're so happy to hear you love the great sound quality, comfortable fit, long battery life, and good quality finish of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Best. Headphones. Ever.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE!!! It has been two years since I purchased these headphones and I still use them every single day. Ranging from noise canceling to battery life to sound quality to build quality. These headphones are at the top of the game!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoraD,
Thank you so much for your positive feedback! Your satisfaction with the superb sound quality, noise cancellation, features, and overall performance of your WH1000XM4 headphones are greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
High Quality Features Delivered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones really do live up to the hype of other online reviews and customer feedback I reviewed prior to my purchase. Crisp clear sound with enough base to enjoy the songs but not so much that it drowns out the rest of the range. Noise cancelling is perfect for noisy rooms and can be used with variable ambient noise settings. The app is easy to master and it maximizes the headphone's features. The touch control on the headphone ear piece is sensitive and instinctively programmed. Within the headphone price point they are competitively priced, but I am glad I picked them up during the black Friday sales.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyK, awesome! We're happy to know that you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Battery life, Sound quality
Simply the best!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these is phenomenal. Watching movies is such a treat. The bass is also punchy and clear. Battery life is really good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SiMfAi, thank you so much for the 5 Star review!
We are so happy to hear you are satisfied with the exceptional sound quality and long-lasting battery life of your new WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Get it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean sound quality, biege was the only color left but besides the color by far the best headphones i have had, with a ton of fancy tricks
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome review, TomA!
We are thrilled to hear that these are by far the best headphones you’ve ever had! It’s great that the "fancy tricks" and clean sound quality of the wh1000xm4 won you over, even if beige wasn't your first choice—it’s definitely a classic look that stands the test of time.
We hope you continue to discover even more features that make your listening experience great. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass
Decent headphones but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones, good bass and ANC but coming from an airpods user or someone im the apple ecosystem, was a huge downgrade. Not to mention the inability to change settings of the headphones on a mac (main reason why i got it).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Ahmad.
Thanks for the comment; it is really important for us to know the overall experience of all customers, as Sony is always looking forward to improve. We understand the Sony | Sound Connect app is not available on Mac devices, but it can be found on your iPhone on the App Store. Nevertheless, we are glad you are enjoying the ANC, as the WH1000XM4 is known for its outstanding noise-canceling capabilities, which effectively reduce ambient sounds, and its capability to deliver deep and powerful bass, which can be further enhanced using the Bass Boost feature in the Equalizer settings. Thanks for choosing Sony!
-DiegoV