Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and very comfortable.The controls on the headphones and the functionality is very nice.I definitely would recommend these if your looking to pick them up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fantastic quality headphones. Very comfortable. Awesome noise cancellation. And the traveling case is super sleek. 100% satisfied with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hockey126, Thank you for the 5-star rating! We're glad you like the comfortable fit, excellent noise cancellation, and sleek carrying case of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
College student
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. Comfortable fit and good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleenaH, Perfect! You've certainly made a great choice! We're extremely pleased to hear about your satisfaction with the amazing noise canceling feature, very comfortable fit, and superb sound quality of your WH1000XM4. Thank you so much for choosing Sony! Enjoy! - Romeo
- Pros mentioned:Comfort
So comfy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek design and comfy head piece. Also love that they are wireless, but come with aux capability for a plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raff, we're glad you love your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality, Weight
Best headphones purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and they are super light weight. The noise cancellation also works really well in loud environments. 10/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel98,
Thank you for the purhchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Would recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and is very comfy. The only issue is the call quality. The headphones pick up noise all around very easily and the person on the other can hear it very easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EnocN,
Thanks for sharing your experience with our Sony WH1000XM4 and for recommending our product. We're glad that you appreciate the noise canceling capability and comfortability of our XM4. We apologize if you are having some issues with your XM4 when making calls. You may check these helpful links to resolve this issue.
Functions for a phone call
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752837.html
Receiving a call
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
Making a call
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
I hope this helps and if you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Marco
- Pros mentioned:Sound quality
Best bang for your buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve listened to Bose, beats and a lot of other headphones but the are clearly the best sound and sound canceling headphones I’ve ever owned or listen to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrexelV,
What incredible feedback! We're absolutely thrilled to hear that your WH-1000XM4 headphones stand out as the best in sound and noise cancellation compared to others you've experienced. Our team works hard to deliver industry-leading audio technology, and reviews like yours truly affirm our efforts. Thank you for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound quality. Adaptive sound control (adjusts noise cancelling based on environment).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tricia,
Thanks for sharing your thoughts on the WH-1000XM4 headphones!
It's great to hear that you're enjoying the sound quality and thanks for mentioning one of the standout features of these headphones: Adaptive Sound Control—It’s designed to be a really convenient tool, automatically adjusting the noise canceling settings based on what you're doing, whether you're sitting, walking, or on a train.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Comfort
Comfortable Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and super comfy for long term use with good bass sound that is adjustable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayN,
We're so glad to hear that. Thank you for giving your Sony headphones a perfect 5-star rating—it's fantastic to know you’re enjoying the comfort for extended listening sessions and the adjustable bass sound. Your Sony WH-1000XM4 headphones are designed to provide a rich, customizable audio experience alongside all-day comfort.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
- Pros mentioned:Sound quality
Amazing Headphone for Students
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a student using Sony WH-1000XM4 from last 3 days, I must say these headphones are the best. I used to have XM3 before but I think it is worth upgrading. Here are some features I liked about new XM4: - Multiple Device Support - Auto pause/play - Speak to Chat (Loved It!) - Best in class noise cancellation - Best sound quality - Different modes based on activity like sitting, walking, running, etc. I would recommend this headphones to every student/professional who is reading this review.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi medhairya,
Great! We're happy to hear that upgrading to the WH1000XM4 was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
When in doubt, buy XM4’s!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Love these so much! They’re easy to use and the sound quality is fantastic. Thanks to GeekSquad protection I was able to get mine replaced in no time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiguelG,
Thank you for choosing Sony!
It makes us really happy to hear your wonderful feedback! We're pleased to learn that you love the WH-1000XM4 headphones. Their user-friendly design and exceptional sound quality are definitely some of their standout features. We're also happy that the Geek Squad Protection plan worked smoothly for you, ensuring a quick replacement. Enjoy your music!
Best regards,
-Fred
- Pros mentioned:Sound quality
Incredible quality and comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to buy these instead of the AirPods Max - everyone was comparing AirPods Max to these Sony headphones. I can see why. The sound is incredible, setup is super easy with the app (on iOS), and it pairs with everything I own pretty easily. The noise canceling is really impressive. I didn't realize how much noise there was around me. Perfect for when I'm working and watching TV. Seriously, try pairing these to a smart TV with bluetooth and you won't be disappointed - it's like having a massive theater in your ears. They are pretty comfortable to wear, though after a few hours I noticed a bit of discomfort on the top of my head. Overall, not bad though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmperorZona,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its design is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great sound & comfort w/ gauges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones so far! I have gauges in my ears and I have zero issues with wearing these & the noise cancelling is still pretty good! Too much noise can be triggering for me so these are great to be in a quiet place inside my mind lol I also like the fact that I can place my hands on the outside of the earphones and be able to hear whatever & whoever is talking to me. I’ll never watch anime on my phone without these headphones. IYKYK lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeanniePerez, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The sound quality & volume are great. They’re also really comfortable on my head and don’t make my ears hurt. I use them everyday and they don’t have to be charged very often. I’m really glad that I bought these.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Xinyi! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Love them!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this gift for my bf for his birthday and he loves it! Loves the quality of the sound and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .That's amazing, PriscillaX!
We are extremely pleased to know that you find our WH-1000XM4 perfect as a gift, and that your bf loves its superb performance. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort
Great Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my daughter and she loves how comfortable and how long the battery lasts. Woud def recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestBuyer,
Thank you for your purchase and we are thrilled to hear that your daughter loves the comfortability and long battery life of her new WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Excellent sound! Convenient & portable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These over-the-ear noise canceling headphones are fantastic… there is VERY minimal sound when NOT CONNECTED . When connected the sounds are EXCELLENT and provides the opportunity to be in a world of your own- regardless of the surroundings!! They come with a convenient case. All connectors are included. Bluetooth operated. Well worth the cost!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kcheb4, Thank you for the positive review! We're very happy to hear you like the excellent sound quality, exceptional noise canceling, convenient case, and portability of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
sony xm4 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.work great, very good sound quality and the noise canceling is wonderful. very useful on long road trips!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alina,
Thank you so much for the five-star review of your WH-1000XM4 headphones! We're delighted to hear that you're enjoying the excellent sound quality and the wonderful noise canceling, especially on long road trips. We designed these headphones to provide an immersive listening experience, and it's great to know they're making your travels more enjoyable.
The WH-1000XM4 headphones use our HD Noise-Cancelling Processor QN1, which works with a new algorithm and a dual noise sensor to provide an advanced level of noise cancellation, sensing and adjusting to music and noise signals over 700 times per second. We're happy to know this feature is working so well for you.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Near Perfected Silence.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best comfort and Noise cancelling I have experienced. Took these camping and cancelled the rain fall on the tent and my roommate's snoring next to my face. Noise cancelling is so good you'll have to think when you breathe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi somchay1851, Great! We're glad that you are enjoying the noise canceling feature and comfort of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, amazing noise cancellation 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GarrettW,
Thanks for sharing your review and the 10/10 rating! We are immensely pleased to hear that you are so happy with your new WH-1000XM4 headphones. It is great to know that the noise cancelling technology is working so well for you!
These headphones feature Multipoint connection, so you can switch between two Bluetooth devices at once. Plus, Adaptive Sound Control automatically adjusts your ambient sound based on what you’re doing and where you are.
Thanks for choosing Sony!
Best regards,
Estefany