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Customer reviews

Rating 4.7 out of 5 stars with 12573 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 12,573 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Use them on the daily.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're seriously comfy, like a warm hug for your ears. And the sound quality? It's like rediscovering your favorite songs all over again. Plus, the noise-canceling feature is a lifesaver in busy environments. Oh, and the battery life? Impressive, to say the least. These headphones have definitely made my daily routine a lot more enjoyable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, JonathanT! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Must Have Headphones!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones you will ever buy, top of the line audio, build quality is good but I would still handle with care considering they are mostly plastic. Charges fast and definitely last 30 hours without extreme mode and equalizer turned up. The pairing and the app are very simple and straight forward. Not bulky at all, on the slim side actually. Super comfortable, easy to wear for hours with little to no ear stress.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hunter,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did like the design and evrything, the nooce cancelling it's really accurate and the accuracy of the sound it's exccelent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, RafaeleM!

      We are delighted to hear how much you like the design of your WH-1000XM4 headphones! It's especially rewarding to know that you find the noise cancelling to be really accurate and the accuracy of the sound to be excellent.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the money.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound quality, extremely comfortable, battety life is among the best, and the noise cancelling is phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodiM, Awesome! We're delighted to hear that you're enjoying the wonderful sound quality, comfortable fit, long-lasting battery, and exceptional noise canceling of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable with great sound quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the sound quality and battery life have been great. The headset is comfortable enough to wear all day and the microphone has been working great for all my meetings as well as phone calls. I haven't had them that long so I'm still figuring things out, but being able to connect to two devices and have it pause music on my laptop to answer a phone call has been a huge help while working from home. These are an expensive pair of headphones, but you definitely get what you pay for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WFHEnthusiast, good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Solid set of headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got some lower quality noise cancelling headphones for Christmas (anker) but as more and more people came in the office the noise cancelling just couldn’t deal. So I did some research and after listening to co workers bose and Sonys (previous gen). I decided on the Sonys and waited for a deal to come along. Sound quality is excellent, and they are comfortable to wear. Sound reproduction is great and they are a lot more comfortable than my previous models. Features that I thought were gimmicky during initial research are actually quite nice. The music stopping when you remove the head phones or the gesture controls on the right ear, are actually super handy and make for a good experience. There is some stuff that might be useful to creatures of habit that i don’t use ie the location based settings in the Sony app. They are great headphones use the Sony app to customize to your taste and you will be happy. The case is super well built I don’t know if I will ever actually use the old two prong airline adapter but being able to use the headphones wired without a charge is a nice feature. Early in my career I worked a lot in live sound so wireless headphones were always kind of a convenient gimmick that sacrificed quality in the name of not being tied to something with a wire. These are excellent units that I use to block out the world at the office and join conference calls with excellent tool and appliance that I also enjoy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rowens, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Much improved version

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The official price is very expensive but with the Black Friday price of $278, the value proposition is much improved. Having M2 and M3 myself, 1000XM4 is a much better version to previous models with improved noise-cancellation and more comfy to ears. Most importantly it can now simultaneously connected to two devices at once without the need to manually disconnect one to the another. Very satisfy with its performance, the touching mechanism is still annoying though.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love thesd headphones. They cancel out chatterbox coworkers. The sound is great and they feel comfy on the ears. I would buy again. Battery charge is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi akfireflower, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I wasnt sure about purchasing the Sony product as I've bought Bose for my other audio products, but I loke these very much. Bought online so didn't have ability to compare as i would in store. Sound quality is good and i loke being able to adjust on the equalizer. The controls are easy to use, as is the app. The noise canceling is very good, but found that when i dont want it on, it sometimes automatically comes on by itself. They are Fairly comfortable and I was able to use them on a four hour flights without issue. Battery life is awesome. Overall, happy with my purchase so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yarco, Thank you so much for the positive rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight
    Cons mentioned:
    Touch controls

    Rated 3 out of 5 stars

    Amazing sound, mediocre to poor UX in other ways

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the good. The sound quality is incredible. ANC works great, audio sounds fantastic and crisp out of the box. Setup is simple (as long as you are using a single device; more on this in a moment) with either a phone or a computer. The headset is lightweight and easy to wear for hours at a time. Now the bad: The touch-sensitive buttons are bad. They regularly just didn't do anything. They're unintuitively designed and feel like a bargain-brand implementation of what is considered a high-end function. The headset mode vs headphone mode is also not great. There's no way to control side-tone in headset mode, which means that the great noise cancelling function is all but useless when using it as a headset (like meetings and phone calls). Also, not being able to turn the headset on while charging is ridiculous. I am an extremely heavy user (like 6-10 of active use per day), so charging while using is critical to me. Using the headset with multiple devices is great if those devices are computers, but terrible if one is a phone. If you get a phone call while using it on a computer, the phone call takes over (without the ability to override this that I am aware of). Then to reconnect to the computer the only way I've got it to work is to turn the headphone off and on again. When I'm in the middle of a meeting, this is not ideal. If you care about audio quality above all else, it's easy to recommend, but overall usability makes this difficult to recommend to most people, especially for the premium price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zebraboy6,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, weight, and had an easy time setting it up. Your feedback about the touch sensor, sidetone function, and turning it on while charging is greatly appreciated.

      The steps on this link may help improve experience with the touch sensor:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Issue:
      Additional Information regarding your experience with your WH1000XM4.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best noise cancelation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever , super ligth amazing sound and noise cancelation top tier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RubenL!

      We’re thrilled to hear you’re loving the light design, amazing sound, and top-tier noise cancellation of your WH-1000XM4. Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great option for the over-ear headphones adverse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have put off buying over ear headphones for a long time because I wear glasses and get headaches easily, so the thought of something clamping down on my head and resting on any pressure points really turned me off. But I've found myself going out and about more and my AirPods Pro were starting to show their age, so I grabbed these during a sale. I thought about getting the AirPods Max for awhile until I learned how much heavier they are compared to these. Lightweight was really crucial for me. I also preferred these "older" models compared to the XM5 because they fold into a smaller case. The sound is really fantastic and the noise canceling is much better. I still honestly can't wear them for a long period of time because I start to feel the pressure points on the top of my head and where they're pushing my glasses arms into my skull, but that's a me problem and not the headphones. I still use my AirPods sometimes, but these are better for flights and working in coffee shops or other noisy areas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashley,

      You made the right choice upgrading to the Sony WH1000XM4! We're thrilled that you like the weight, design, sound quality, and noise canceling function of the headphones.

      We also appreciate your feedback about its fit. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony wh1000xm4

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I’ve owned. I am very sensitive to noise specially when studying, and these are perfect for canceling it. They are very comfortable, too. Battery lasts all day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi collegestudent02,
      Awesome! Glad to hear you found the perfect headphones that matches your needs and expectations. Nice to know that you are enjoying the great sound, noise cancellation, and long battery life of the WH1000XM4. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony stays top of class with these wireless noise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought these after using the second generation version from 2017 with no issues. I didn't need to upgrade them as they were still in good shape but I passed them on to my son and got these for myself. Though my original pair were fine the upgrades on these have really improved and built on the foundation of previous gens to keep Sony top of class in noise canceling, feel and build quality. That's not to mention their rich sound. They are perfect to use in the gym and I don't have to worry about charging them every day because they have such a long battery life. I'll be enjoying these for as long or longer than my last pair from 2017!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonnybt22, this is great! We're delighted to hear that you're enjoying the sound, noise canceling, and build. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    Great design, even better sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones when there was a little sale going on but I have to say it's well worth the full price. The mark 4's not only look great but they sound amazing. I can put these on, use the noise cancelling, and listen to my music with no distractions, even when sitting next to someone in the car playing their own music over the speakers and singing as well. I'm glad I made this purchase. On the flip side, there are two minor issues I've run into since using these. One, the touch controls are a little bit unresponsive at times. For instance, double tapping to pause sometimes takes a few tries to work. Moreover, the touch controls are only available on the right side of the headphones. Though this is fine I suppose in most instances. Two, the battery percentage is perhaps inaccurate? When I first got these, they came supposedly at 100% battery because that's what the headphones said when I pressed the power button. However, it kept saying that for a while, until all of a sudden it dropped to 40%. There was no gradual battery drainage i.e. 100% > 75% > 50% > 25%. I haven't been using them for very long so I'll have to see if this can be fixed or not. Aside from these very minor problems I've encountered, these headphones are an amazing product and I'm excited to keep using them, especially when taking flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ravioli, Thank you for the 5-star rating! We're very happy to hear you like the amazing sound quality and industry-leading noise cancellation of these headphones. And we're sorry to hear about the touch control issue and battery percentage issue that you're having.
      If the touch sensor control panel does not respond correctly, please follow the troubleshooting steps on the link below:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      And if the battery percentage is inaccurate, please make sure that the firmware is up to date. Also, try to perform a factory reset and reconnect the headphones to your device. For factory reset procedure, please refer to the link below:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great travel headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been in use for the past several months and I love mine. True audiophiles might pickup issues in the sound profile, but you aren't really getting anything better than these at this price point. Very comfortable overall and have been using it on long haul flights too. The noise cancellation is pretty decent too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnC,

      Thank you so much for sharing your experience with the WH-1000XM4 headphones! We're very glad to hear that you're enjoying the comfort and sound quality, especially during long-haul flights. We appreciate your honest insights about the sound profile, your feedback helps us continue to improve. It's great to know the noise cancellation has been effective for you and that you've found real value at this price point. Thanks again for choosing Sony and taking the time to let us know your thoughts!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Truth Be Known...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have read & seen many reviews regarding different Noise-Cancelling Headphones, and majority of them pointed to 1 exceptional product. Yep, it's this bad-boy. True to it's advertised and many reviewers raving about it's connectivity, comfortability, & quality, this is a must for every music junkie out there. Oh wait, did I mention about it's color-- it's 1 of those unique colorways. Go buy this bad boy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nivram2324,

      You've made a great choice! We are truly happy to hear you are satisfied with the stylish color, exceptional quality, and superb features & performance of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise-canceling feature works great; it effectively drowns out ambient noise, making them perfect for travel or noisy environments. They are incredibly comfortable for long listening sessions, and the battery life is excellent, lasting days without needing a recharge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GlenC, Thank you for the 5-star rating! We're very pleased to hear you like the great noise cancellation, comfortable fit, and excellent battery life of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones, love the battery life! I love music and love extremely loud bass and this does well! Quality is very much its price and love the smooth velvet feel. Noise canceling is amazing. Audio does not break or glitch when far from primary device either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarisolL,
      That's nice! We're glad that you like the audio quality, connectivity and long battery life of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Like No Other

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are arguably the best audio I have ever experienced from a pair. The bass thumps without being overbearing. The clarity is exceptional, and the detail is outstanding. The headphones also remain comfortable to wear over extended periods of time. I do wish they were water resistant. These rival Sony's latest model, which I also have, if you want to save some cash.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VSherry, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US