Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10880089
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony anc headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality. Battery lasts a bit shorter than advertised with anc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Margaret,
Thank you for choosing Sony!
We're elated to hear that you enjoy the fantastic sound quality of the WH1000XM4 headphones. We appreciate your feedback about the battery life with ANC, and we're grateful for your trust in our product to enhance your audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Must Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best headphones I have ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoDoze,
It’s wonderful that you’re enjoying the industry-leading noise cancellation, which allows you to immerse yourself fully in your music without distractions. We also hope you’re loving the Speak-to-Chat technology, which automatically pauses your audio the moment you start a conversation, making your listening experience seamless and intuitive.
Thank you for choosing Sony.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a great product. I love the ability to be able to simultaneously connect with two bluetooth devices without having to disconnect from one of them. The sound quality, and noise cancelling is superb. There are more features than I really use, but these headphones are exceptionally capable, and easy to use. I don't think they're quite as comfortable as the prior generation (which I also use), the cushion around the ear isn't quite as soft... but some people may like it a little more firm. But that doesn't mean that they're uncomfortable, just not quite a cozy as the XM3. For the money, they're great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi firstrule,
We're glad that you like the sound quality, multipoint, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the cushion is greatly appreciated. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Super comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable fit! Easily paired with my devices. Would buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Speechmommy,
We're glad that you like the sound quality, comfort, and connectivity of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
Phenomenal, Worth Everything.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never worn a better pair of headphones ever. Truth. The simplicity and ease with controlling, the long long battery life, the comfort, the durability, everything. This is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArielleD, That's amazing! We're thrilled to hear you appreciate the simplicity, ease of use, excellent battery life, comfortable fit, and robust design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best head phones I’ve ever owned. I waited for the price drop and when they finally went on sale I bought them. They fit nice and snug around the head and sound quality is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mjanko,
Nice deal you got there! Thank you for your purchase and we are happy that you are pleased with the sound quality and the comfortable design of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Noise cancellation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! The noise cancellation on the headphones is fantastic! I would highly recommend downloading the Sony app to get the ultimate experience on these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhernandez,
Thanks for the five-star review! It's a true pleasure to hear you're enjoying the WH-1000XM4 headphones and are impressed with the noise cancellation. We appreciate you recommending the Sony Headphones Connect app to other users, as it's a great way to customize the listening experience.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Just as good as Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have the Bose QC-35 and the Sony is just as good and even better on some features. I like the way it fits and looks. The only thing I like better on the Bose is that when I first turn it on it tells you which device it is connecting to. The Sony doesn’t. Also, I find the Bose easier to connect to a new device. Besides that, I’m very happy with the Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Sony XM4
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the best pair of over ear headphones I have ever owned yes they're expensive but the noise cancellation is superb the sound quality is excellent I listen to both rock rap and some techno and no matter what I'm listening to sounds great also hold its own with some pretty good bass we're definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeFran34, Thank you for the awesome review! We're thrilled you like the industry-leading noise cancellation feature and excellent sound quality no matter what type of music you're listening to.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
XM-4 Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone for the price. Very good noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChandikaW,
We are happy to hear that you are enjoying the industry-leading noise cancellation and the overall value of your WH-1000XM4 headphones. It is great to know they are meeting your expectations!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Love these headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the original XM1 (I think that is what they were called) and I returned them because I did not find them comfortable and for the price ($350) was not worth keeping. Flash forward a few years and I am a believer! Very comfortable, even for hours on end, sound is great and can now switch between 2 devices. I highly recommend this and since they are (were) on a Black Friday deal @ $298 it is a great deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FRinLI, Thank you for giving the product a perfect rating! We're very happy to hear you appreciate the comfortable design, great sound quality and the ability to switch between 2 devices using the multipoint function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Great fit, great sound, impressive auto noise cancel. Cons: Difficulty folding into case, occasional popping noise with noise cancel on plane, and cost. Overall: good headphones for travel, not as easy for making / taking calls but can work in a pinch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshF,
Thanks for commenting! We are thrilled to know your satisfaction with the incredible sound quality, industry-leading noise canceling feature, and very comfortable fit of the WH-1000XM4. We greatly appreciate your input with the price and design of these headphones. As for the popping noise with noise canceling, the following articles may help isolate this problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00235161
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
If there’s something we can do to help, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Sony Headphones review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Excellent noise cancellation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryR,
It is great to hear that you are enjoying the easy-to-use features of your WH-1000XM4. We are delighted that the excellent noise cancellation and sound quality have made such a positive impact on your listening experience.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Better than xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the xm5s because they were uncomfortable and these are soooooo much better. Not only are these far more comfortable, they sound better too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jtbazz,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the comfort and sound quality of the headphones. We also appreciate your feedback about the XM5s. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Awesome Quality and Sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the best headphones I have personally used. They have amazing sound quality and almost top tier noise cancellation. The quality is up to par and the battery life is good enough for my usage. The only competition these have are the Bose. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBJAY, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
EQ is recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With EQ, the sound is very clear and dynamic. The noise cancelling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerard,
Thank you for the excellent feedback on the WH-1000XM4 headphones! It brings us great satisfaction to hear that you find the sound very clear and dynamic when using the equalizer and that you think the noise canceling is excellent.
We appreciate you choosing Sony!
Best regards,
Estefany
Previous seemed better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 4 stars cause the headband isn't as tight as the previous model. Also, the passive noise reduction is not as good as previous model. I can hear more mid-frequencies coming through the headphones on this model. When I implement the auto-ambient control function I have to tap on the headphones to get the highest amount of noise cancelation from it. Despite what all the online frequency graphs are showing, this version is not as good at canceling higher mid frequencies than the previous version. Could have something to do with the hole for the sensor on the left ear. Don't really need that. I plugged it up, and disabled all the useless onheadphone-controls and keep it wired only. Wish they'd make a wired version, minimal controls, and Wired-only, with superior noise canceling for all frequencies especially ghetto-bass you hear from those stupid lowriders. or Jacked up funky mobiles with loud boom boxes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh,
We appreciate your in-depth review of the headphones. It's unfortunate that you are not having a complete experience because of the design and noise canceling function.
Make sure to adjust the headband of the headphones to achieve the best fit and comfort.
For optimum performance, make sure that the software version is updated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Hope this helps.
Your feedback about wired headphones with the same Noise Canceling features is greatly appreciated. Thanks again for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Daily Use Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these headphones for about a year now and it's been a game changer for my day-to-day. I work remote but the headphones work great for calls on all types of apps (zoom, google meets, teams, etc) and the ANC blocks off the background noise if you have some family. I only have the occasional connection issues but it isn't anything you can't fix with a quick reset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi asdfhsjka, Thank you for sharing your experience with your Sony WH1000XM4! We're glad to hear that it works great for calls and you like the excellent noise canceling feature of these headphones. To ensure you get the best Bluetooth connection and to prevent the headphones from cutting in and out, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my husband with a new Sony TV. He is a little hard of hearing and has to put the TV up loud. He is also bothered by background noise. I wasn't sure he would like them or use them. HE LOVES them! Hardly takes them off! They are comfortable, block the background noise and he can hear the TV with no trouble. He can easily turn off the noise cancelling to have a conversation. Set up was easy,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moondane,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Phenomenal Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must buy if you do a lot of travel or listen to music a lot. The noise canceling on these are phenomenonal. I saw window seat on a Boeing-787 within view of the wing. Enabled Noise Canceling. Did not hear a decibal of that aircrafts engine at all. These are very comfortable as well, I havent experienced ear-fatique
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
Thank you for the 5-star rating and we're glad you like the industry leading noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David