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Customer reviews

Rating 4.7 out of 5 stars with 12573 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 12,573 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great sound quality, and the noise cancelation is excellent. Comfortable enough over the ear that you can go for hours listening. I found the battery life to be quite good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Customer11,

      Thank you for choosing Sony!

      We're elated to hear that you appreciate the WH1000XM4 headphones’ sound quality and noise cancellation. It’s great to know they offer comfort for extended listening and reliable battery life, making them a dependable companion for your audio needs. Your feedback inspires us to continue delivering products that enhance everyday experiences.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones Are Seriously Next Level If you’re hunting for a pair of headphones that offer both premium sound and top-tier comfort, stop scrolling you’ve just found them. I’ve been using these headphones for a few weeks now, and I’m honestly blown away. The audio quality is nothing short of amazing—crisp highs, deep bass, and a balanced midrange that makes every genre sound incredible. Whether I’m zoning out to some ambient tracks or blasting my workout playlist, they never miss a beat. Noise-cancellation? Unreal. It cuts out background noise so effectively that it feels like I’m in my own personal sound bubble. Perfect for travel, noisy offices, or just some peace at home. Comfort-wise, I can wear these for hours without any fatigue. The ear cushions are soft and breathable, and the adjustable headband fits snugly. Bonus points for: • Sleek, minimal design • Easy touch controls • Seamless Bluetooth pairing If you’re serious about sound and want a hassle-free wireless experience, these headphones are absolutely worth the investment. They’re not cheap, but you get what you pay for and then some.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnE,

      Thank you for this incredible, in-depth review! We're delighted to hear that your experience with the Sony WH-1000XM4 headphones has been so positive. It’s fantastic to know you’re enjoying the premium sound, the unreal noise cancellation, and the long-lasting comfort. Your detailed feedback on the audio quality, controls, and design truly captures what we aimed for with this product. We’re so glad you feel they are a worthwhile investment.

      Thank you for choosing Sony, and enjoy the music!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    65/100 Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're okay... Battery life is great, I charge them maybe once a week. Sound quality is good -deep clear bass, with clear highs and lows BUT not as loud as I would like. Connection to my mac and phone is not good - every couple minutes the headphones will break up for a couple seconds. This got very annoying. The app is pretty clunky and the the touch controls on the headphones are subpar. Overall I can't say I recommend these headphones if you are an Apple person.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    These are amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones! The comfort is top-tier. I can wear them for hours without any discomfort, which is rare for over-ear models. The noise cancellation is incredibly effective; it really blocks out background noise and lets me focus or relax without distractions. One of my favorite things is how lightweight they are. Unlike the Aipods Max and other bulky headphones I've tried, these feel barely there but still deliver amazing sound quality. Highly recommend if comfort and peace are priorities for you!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Genesis,

      Thank you for choosing Sony!

      We feel privileged to know that you find our WH1000XM4 headphones so comfortable and effective. It's wonderful to hear that their lightweight design and impressive noise cancellation enhance your listening experience. Your feedback is invaluable to us, and your expertise inspires us to continue providing top-notch products.


      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    Sweet Sound At A Sweet Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW! I still can't believe these beauties were available at this price. Amazing sound. I wasn't a person that needed noise-cancelling but after using these for awhile... I'm sold. I did disable the touch controls on the ear cup and use controls through my mobile devices - I just kept bumping the ear cups and all sorts of things would happen that I didn't like. It's easy to shut off so no biggie. Great price. High quality. Superior sound. Top notch retailer (Best Buy)! Thank you. I highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradO,

      We are really happy to hear that your first experience with noise-canceling technology has been such a success and that you are enjoying the superior sound of the WH-1000XM4. It is great to know that you found the customization options helpful, allowing you to tailor the controls to your personal preference for a more seamless experience. We are thrilled that you were able to secure such high quality at an amazing price!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good point for students.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is so comfortable, the sound is great too, and noise cancelling, I love it. I am a student and really want to have a good headphone to help me stay focused when I am doing my work, noise is an object to me when I am studying. For the design, I love it too, it has minimalist look, and the color is pretty much not same as the picture, you might don't like the Silver one when you holding it, but for me, it is beautiful even tho not the same as the picture. I don't think this is great for gaming, I am student but I also play video games on the weekend, I play Valorant, and CSGO, honestly this headphone is terrible at gaming. But because like I said, I want one to help me get rid of the noise and bring me the feelings of the sounds (nature sound to focus on the task I am working on) or when I am listening to the music but I don't want to hear any sounds around me. It is very light and foldable so it is easy to bring it with you when you go out somewhere or travel. And I would like to let you know that don't give this 1 star because the Speak-To-Chat, which is stop any sounds on your computer when you speak or the sound of someone, something else. You should turn it off when you know there's sound around you and you'll make the sound. I hope this review is helpful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HungphatT, lovely! We appreciate your detailed review! We're glad you are enjoying your new headphones! We understand your feedback regarding the headphones being used in gaming.

      The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Almost Completely Sound Proof

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost completely sound proof. I got these as a gift for my daughter and if i loved them enough myself I was going to buy a pair for myself. I want to statt by saying I was completely blown away and impressed with the noise cancellation these have. Without music you sound like you are underwater and if someone is trying to talk to you not even a foot away you can barely hear a whisper. With music or other sound going forget about hearing anyone. I also loved the bass these gave off. Some other features I loved is the easy way you can control everything right from the ear muffs. It was also very convinient being able to have an app to change settings and access all the features. Lastly, the case keeping everything protected and in one place. Great for traveling or for keeping it safe. BUT the one thing that I personally didnt care for was I felt it didnt go loud enough. Even after I messed with the settings on my phone and on the app the volume was not as loud as my powerbeatspro I have. However, my powerbeatspro did not have any of the other wonderful features aside from the app, that these headphones have. As I mentioned these were for my daughter and she doesnt care too much to have music blasting in her ears and loves them the way they are. I will probably keep looking for something more suited for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EveD, thanks for choosing and purchasing our product. We're glad you like you new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    My Sony M4 headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my headphones and I have been using them for 3 years. The battery life does not wear out and the installment is amazing. The headphones are very comfortable to wear and noise canceling is almost very good in loud environments. Only problem is that when you turn on the headphones, the turn on speaker is too loud and if your music is too high, the music leaks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for this wonderful and detailed review, RickyQ!

      We are absolutely thrilled to hear that you have loved your WH-1000XM4 headphones for the past three years! It's fantastic to know that the battery life has not worn out and that the comfort and setup have been amazing. Your feedback that the noise canceling is very good in loud environments is a great validation of our QN1 Noise Canceling Processor.

      We also genuinely appreciate your constructive feedback regarding the volume issues. We hear your concern that the turn-on speaker is too loud and that music leaks when the volume is high. We are constantly using customer input like this to refine and improve the user experience in future models and through firmware updates.

      Thank you again for your loyalty over the years and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Sony WH-1000XM4 for a while now, and they’ve quickly become my go-to headphones. ✅ Comfort: They feel surprisingly light, and even after wearing them for long durations, there’s no discomfort or pressure. This makes them perfect for work sessions, travel, or just relaxing with music. ✅ Sound Quality: The sound is crisp, clear, and well-balanced. Vocals and instruments come through beautifully, and the overall listening experience feels immersive without being overwhelming. ✅ Noise Cancelling & Features: While my main focus has been on comfort and sound, it’s worth noting that these headphones are also praised for their excellent active noise cancellation and smart features like auto-pause and multipoint Bluetooth connectivity2. Overall: If you want headphones that combine comfort, clarity, and premium features, the WH-1000XM4 still holds up as one of the best choices—even years after release. They strike a great balance between performance and wearability, and I genuinely enjoy every listening session with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Madhusanjeev!
      Thank you so much for taking the time to share your feedback. It is truly wonderful to know that our WH-1000XM4 headphones have become your go-to. We’re so glad that you’re finding the comfort and sound clarity to be so impressive.

      We really appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Bass, Sound quality, Weight

    Rated 5 out of 5 stars

    Sony is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound smart controls nice fit light good design deep base

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1Zadny, Awesome! Good to know you're enjoying the excellent sound quality, touch sensor controls, lightweight and comfortable fit, and deep bass of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome middle range Audio set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound for a middle range of money, while they're not supper laud in my personal opinion i think that they're great for their generation. They deliver on everything that you want comfort, sound and great battery life. Great compatibility which IOS devices and overall great for they're price. the only down grade to them is the material that surround your ears. In hotter environment's it can cause sweating and discomfort but overall great comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RODRIGOL,
      Thanks for sharing your thoughts on the WH-1000XM4 headphones! We're glad to hear you're enjoying the comfort, great sound and long battery life. It's awesome that you find them to be a solid value for their price point, especially with their great compatibility with iOS devices.

      We also appreciate your feedback on the earcup material. It is very important to us as we work to improve our products.

      Thanks for choosing Sony and for your feedback.
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    It’s a Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all it’s a Sony. Sony does two things very well, televisions and noise canceling headphones. I originally purchased the 1000XM3’s, a week later the 1000XM4’s went on sale $30 cheaper than XM3’s. Both are excellent noise canceling, but the XM4 is more flat and neutral sounding, which I prefer. XM3 has a boosted bass response. The noise canceling is the best in the industry and it’s true. With an iPhone the Bluetooth stays connected with no break up all through the house. If you are looking for great sounding, comfortable, light weight, best noise canceling headphones, these are hard to beat. I would recommend highly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonT,

      We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best choice

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most comfortable headphones out there. The noise canceling does its work to the fullest especially in the loudest situations. They’re also super light compared to other headphones like beats which I like the most. Also nothing is more crazy than the battery power it has because they can last a good week if you keep using them from time to time. I recommend these over any other brands without a doubt 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rollyg,
      Thank you so much for an amazing review! We're really happy that you are enjoying the incredible sound, comfortable fit, light-weight, and long battery life of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than Airpods Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Sound Quality: The XM4 headphones deliver exceptional sound quality with a wide soundstage and deep bass. They have a powerful 40mm driver that produces clear and detailed audio. In comparison, the AirPods Max have a good sound quality but are not as dynamic as the XM4. 2. Noise Cancellation: The XM4 headphones have one of the best noise-cancellation features on the market. They can block out almost all external noise, making them perfect for use in noisy environments. The AirPods Max have good noise-cancellation, but it is not as effective as the XM4. 3. Battery Life: The XM4 headphones have a battery life of up to 30 hours, which is significantly longer than the AirPods Max. The AirPods Max have a battery life of up to 20 hours, which is still impressive but not as good as the XM4. 4. Comfort: The XM4 headphones are designed to be comfortable, with soft earpads and a lightweight frame. They can be worn for long periods without causing any discomfort. In comparison, the AirPods Max are heavier and can cause discomfort after prolonged use. 5. Price: The XM4 headphones are significantly cheaper than the AirPods Max, making them a great value for money. The AirPods Max are very expensive, and their high price tag may not be justified by their features. Overall, the XM4 headphones are a better choice than the AirPods Max. They offer superior sound quality, noise-cancellation, battery life, and comfort, all at a lower price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlakeG,
      You definitely made the right choice! We're really glad your investment with your WH1000XM4 headphones is worth it. Nice to know you are enjoying superior sound quality, noise-cancellation, battery life, and comfort fit of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    Best Bluetooth Headset...again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing set of headphones. Class leading noise cancelling and near audiophile quality audio with the right device. As a previous owner of the XM2's, the XM4's are lighter weight and much more comfortable to wear during the day. As more are working from home and using telecommunications for work, this is quite important and will go a long way. Call quality is also top notch. One downside is the touch controls on the earpiece has been less responsive that previous versions. Often takes multiple inputs for your touches to be recognized. Overall, would recommend these to just about anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DigitalDrew,

      We're glad that you are enjoying the sound quality, comfort, call quality, and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the touch control. These steps may help you when the touch sensor is not responding correctly:

      -The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.

      -When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing.
      a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
      b. When you swipe your finger up/down, make the movements parallel to the headband.

      You may also find this link helpful:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192

      Hope this helps. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    New & Improved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Great noise cancelling Great sound quality Bluetooth multipoint is super convenient Multiple Bluetooth codecs supported (SBC, AAC, LDAC) Bluetooth 5.0 Battery life is great Comfortable and has hinges for folding Auto-pauses when you take them off Cons: Price is still expensive. If you have the money and want a top-tier pair of headphones for modern life, the Sony WH-1000XM4 are the way to go. The combination of high quality Bluetooth codecs, great sound, improved noise cancelling, good battery life, and smart features like autopause and Bluetooth multipoint makes these the best all-around option for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zack, your investment will definitely be worth it. We're glad that you're enjoying the amazing feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Some of the best heaphones I have owned.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is one of the more comfortbale set headphones that I have owned. Sound is very crisp and clear. I love the sleek look. Overall, I think the higher price than I normally pay for headphones was worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronR,

      We are delighted to know that you are finding the WH-1000XM4 headphones to be comfortable, and that you are enjoying the crisp, clear audio and the sleek design! It's great that you feel the premium experience was worth the investment.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Phenomenal, only lasted 5 months, Squeal of Death

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted about 5 months with issues, but was phenomenal while it did!!! Amazing sound, very comfortable, got on sale for around $260 I believe, so watch for this because it happens from time to time. Now I used these from day one of the purchase till that 5 Month period, and it was daily, pretty much saying they were never shut off. So it was a lot of use, maybe like 10-14 months to someone else since I slept in them too while they were noise cancelling. The Sound Quality was amazing at first, although I noticed that did drop off about 10-15% on Bass, and the volume seemed lessened but not by much - this was in the first month. Although it still sounded great. They do tend to wear very warm and your ears sweat, and they smelled a bit stinky and required baby wipes to clean them often, just a forewarning. Things I didn't care for - the Noise Cancelling only works on certain things. I am a truck driver and sleep with the Noise Cancelling on, so I have a lot to say about this - it blocks out refers for the most part (keeps the lower noise, but the annoying higher pitched noise is gone). Highway noise is removed. Makes it easier to sleep in by far. Before this I used low profile shooters muffs and ear buds. When the squeal of death came about, it started as just an oddity from pushing down into the pillow on my left side and it would squeal while air deflated out around the cushion, but became more sensitive, and then finally whenever my ear was pushed into the muff, and then anything in close proximity to the left ear muff - like my hand going in to cover it. You have to have the Sony App installed on your device to turn off the noise cancelling, and then it works; but you have to do this every time you power cycle these things which gets highly annoying. At this writing they are sitting in a cabinet waiting to get replace under the 1yr Sony warranty before I use my 2yr Best Buy Warranty. Outside of that they worked seamless and flawlessly. I used them on a Surface Laptop, Samsung Galaxy Note 9 and Tab S4. The only attributable flaw I wish they could work on is wearing them around your neck and then popping them onto your head loosens the adjusters left and right, and you have to adjust them each time - it's too loose I find, maybe a few more inch-lbs of tension in the mechanism would keep this at bay, but that was really it. They last about 6-10 hours of playing (depending on volume and if I had the window partially down - which they don't cancel out wind noise very well at all and it takes away from battery life), and I'll be left at 10-20% by morning sleeping in them and using them for that 10 hrs I have off duty. So the full day charge bit is pretty solid. And then I charge them in the morning, which takes like 1-3/4 hrs or so, which I found just about 2 wks before they went south that it fast charges in like a half an hour to a really good 80% or so, but I had enough time to check that more than twice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonV,

      Thanks for sharing your review and experience with the WH1000XM4. It's unfortunate that the unit is no longer working properly. We want to know more about your review and make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Case Number:
      Issue:
      Additional Information regarding your experience with your WH1000XM4.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best purchase from best buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually bought these in person from my local best buy. I spent sometime there comparing over the ear headphones. If I can be honest I am big music lover but struggle with the fit for ear buds and losing them. These are extremely well made and comfortable. Love the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RachelW!

      We’re thrilled to hear that the WH-1000XM4 provided the perfect comfortable alternative to earbuds after your visit to Best Buy. It’s wonderful to know that both the build quality and sound are hitting the mark for a music lover like yourself.

      Thank you for choosing Sony and welcome to the family!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice pair of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very comfortable and they feel like good quality. The case is very practical and Stylish. The only issue I have wit the fact that the battery was extremely low, which is not healthy for the overall battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ovidiu,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you find the WH1000XM4 headphones comfortable and of good quality, and that the case is both practical and stylish. We apologize for the inconvenience caused by the low battery upon arrival. To help improve your battery experience, we recommend reviewing this helpful article: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html?search=battery.

      Your feedback is very important to us as we continue to enhance our products.

      Best regards,
      -Fred Sony_US