Customer Ratings & Reviews

These headphones have been hyped up as the king of headphones for several years now. And it's all true; they are simply phenomenal. But a price point of $350 was a little more that I was willing/able to spring for a pair of headphones for a long time. But I got them on sale for $278, and can I just say, worth it. There are very few things to dislike about them. The bass is substantial, and if you don't fancy as much rattle than you can just tweak the EQ from the app, which is also awesome and very easy to use. I haven't even mentioned the ANC yet, which is probably the headline feature. It reduces road noise to a distant memory. I have yet to try them on a plane, so I can't quite speak on that yet but I'm sure they're great there too. The case is great. If you want portable headphones these are the ones for you. They are very light and comfortable, and for as good as the ANC is, the cabin pressure is almost non-existent. These are worth saving up for, is suggest waiting till they go on sale because that's a much better price. The only thing that could be improved is the water resistance. They can't handle any water whatsoever, and with the location of the mics and whatnot I am slightly concerned about wearing them in rain. But if you're looking for amazing ANC, great, hefty bass, and comfortable, portable headphones, these are the ones for you.

This headphone is excellent and completely surpassed my expectations, and I say this having used the Bose 700. The EQ is great for adjusting the sound quality and the battery life is definitely very long and will last even longer if you turn noise canceling off. The noise cancelling works very well. Note that it isn't complete silent, but it might as well be silent when you have music playing. The ambient mode is handy for hearing the outside world when someone is talking to you. More on the noise canceling, at first when you use it, it might not work very well. That's normal. If you calibrate the noise canceling through the Sony app, however, it will drastically improve the noise cancellation quality. I notice many people were not aware you could do this. I also find myself enjoying the Speak-to-Chat mode more than I thought I would. It's a feature that automatically pauses the music when you talk to someone and turns back on after certain amount of seconds that you can set through the app. I'm also happy that you don't have to use this in wireless mode if for example you have a device that doesn't support bluetooth or if you wanted to save on battery. My only complaint is that the splitter isn't flexible. The mic and audio connectors are split via a solid block, so unless you have a mic/audio port at exactly the same width apart as the splitter, it's not going to work. I had to buy a separate splitter, which fortunately is cheap off Amazon. The USB-C charger is nice, but the provided cable is very, very short. Maybe like 4-5 inches long at most. Fortunately, most of my devices were already USB-C, allowing me to use their connectors instead for charging. For others who don't already have a USB-C cable, this might be annoying. Connecting via bluetooth wasn't difficult. And I enjoy that you can connect to two different devices at the same time. The app Sony provides makes it easy to switch between your connections. You also can pair your headphone with your phone via NFC if your phone supports it. Just hold your phone next to the headset and it should request pairing right away. The headset comes with a single "Custom" button, but it's very limiting as you can only set it to Google Assistant, Alexa, or Noise canceling/Ambient Sound control. Now, the part that a lot of people will likely (and have) complain about is there not being any volume controller. I don't mean that this headset doesn't have one (because it does), but that people don't realize that there is one. If you read the manual carefully, you'll learn that this headset actually makes use of gestures on the right side of the headset. Using a finger, if you stroke the right speaker cup up/down, it'll adjust the volume. Sideway strokes skips to prev/next song. Double tapping it plays/pauses the song. You'll hear a "beep" if your gesture is successful. Personally, I think this is great as it keeps the headset having a nice clean simplistic look while still offering great functionality. My biggest complaint is the calling mode. Calling sounds clear enough and works great when you use it on the phone, but it sounds terrible when you use it on PC. It's because on the PC, when you want to use it for Skype/Discord/MS Teams or whatever, it has to use the AG Hands Free audio mode. In this mode, the sound you hear is like listening on a phone call, which is perfectly fine for conference calls but terrible for online gaming. The normal audio mode, however, still sounds great on PC for music/movies/solo gaming. It would have been better to separate out the microphone input and the speaker output so you can have microphone AND normal sounding audio. Maybe it does when using the wired mode, I haven't tested to say. Overall, if you were planning on using this as a possible online gaming headset, don't. If you were planning to use this headset for music, movies, solo gaming, or conference calls, however, this is really great for that. Finally, I thought this headset was going to feel incredibly large like my HyperX gaming headset. It feels surprisingly small and light. I can wear it walking around and not feel like I'm going to attract awkward attention for having a giant thing on my head.

By now, you've probably read all the reviews in the industry press and a bunch of reviews from people who own these, and all of them tell you that these are the best wireless, noise canceling headphones you can buy in 2021. Believe everything you've read and go ahead and purchase these with confidence!! - The noise cancelling is so good it's almost disorienting at first! - The sound stage is detailed and relatively neutral with nothing being artificially hyped. AND if you want to alter things to better suit your taste, the SONY Headphones app lets you adjust the EQ (and many other features) to your hearts content. - They are incredibly comfortable to wear for l-o-n-g periods of time and the battery life is nothing short of phenomenal. I'm going nearly a full week between charges and I'm using them alot! - They use SONY's LDAC codec for near lossless streaming of tunes over Bluetooth, contributing to their amazing sound. This Codec is supported on all of the Android devices I own but it's not supported in Windows - that is literally the only disappointing thing about these headphones though and in reality, it's a small quibble. - They can pair to multiple devices simultaneously - so you can listen to music on your computer for example, and seamlessly switch to your phone to answer an incoming call for example - a really handy feature! I could list many other really nice things about these headphones but at this point, I think I'd suggest that you stop reading and go buy them. You'll be mighty happy that you did!!

The sound is pretty good, not super accurate but could be good for most people. They get really loud and the bass can be pretty accurate and good in a few songs. They are comfortable to wear for long periods of time and the battery is really great, I didn't bother to charge them for a few weeks (with medium usage and regular hours per day). They are a little overpriced but overall a good pair of headphones for the buck.

Comfort is okay, sound quality is amazing. A little pricey but there are constant sales on this unit. Decent battery life as well.

These are my favorite headphones. Love the sound on them. They don’t weight a lot. Battery life is good doesn’t go low so quick

I adore these headphones. I live in a loud neighborhood where my neighbors play music throughout the day in the summer and, occasionally, during all hours of the night. These headphones silence the maddening crowd allowing concentration, relaxation, and sleep. Costly? Yes, but not as expensive as buying a new home. Sound quality is excellent too. My music plays flawlessly and I'm noticing a deeper range. I've paired these to my Android and MacBook without issue. Aesthetically speaking the color and look are beautiful. I love the midnight blue and the materials are well put together. These headphones are exceedingly comfortable too. I occasionally wear these to sleep and I feel fine. I've got a moderate size head and larger than normal ears. No matter. Sony crafted a great solution. Battery life is amazing. I could keep these on 24 hours and avoid all noise from my neighbors. Few things in life are worth the cost. These headphones exceed my expectations in every way. I can't imagine you will be disappointed... Thank you Sony!

Muddy, dirty bass out of the box. Can be fixed by downloading the Sony Headphones app, going to equalizer and tuning Clear Bass up at least 1 or 2 notches. The other frequency bands can be tailored to your liking as well. For further tuning, I recommend the Wavelet app which has a Sony XM4 preset but also allows custom tuning for the lower Hz bands. Feature wise, these headphones are great. Love the multipoint connection between 2 sources. I switch between PC and phone seamlessly with almost no lag/sync issues. The ANC is fine, you won't be sealed off from the outside, it just reduces outside noise coming in by a bit. Coolest feature is cupping the right cup for Ambient Sound in case someone's trying to talk to you. Shows how noisy your environment can really be, too. The touch controls are kind of sensitive, raising audio oftentimes pauses a track. You can't customize the touch controls but they are standard, swipe up/down for volume, swipe left/right for next/previous and double tap to pause. Haven't tested microphone enough for quality, for some reason it actually doesn't pick up in Discord, Teams or my voice recorder app, probably only phone calls. The lightweight and compact form factor is a plus especially with the convenient carrying case. Personally, I think this a good buy at a sale price (got it for $278). Wireless headphones will always have compromises, at least in audio quality. These are by no means perfect but still quite good, after tweaking. My only regret is that I knew coming in that these don't support passive audio via USB-C, only charging, and I didn't think it'd be a big deal but, when using it on PC, it would be convenient to connect and charge and be able to listen simultaneously. Regardless, a 30+ hour battery life and 10 minute quick charge for 5 hours makes this a trivial matter. Overall, solid headphones, they sound great with songs with string instruments, electronic/synth, even rock/metal, some hip-hop/R&B songs have weird bass production and honestly, it's hit or miss, some sound better with the bass raised more but then the mids are muted. Like I said, compromises.

Just bought in mid 2025 and still sounds one of the best headphones. Best in class noise cancellation and battery life. I wear it almost all day and no complaints about its comfort too. Would highly recommend this.

I really enjoy how comfortable and amazing the quality is! I've had them for a few months now, and they are my go to headphones. The battery lasts so long, too!

These are a great gift for someone who works out. My wife has worn them to run, to chill in the steam room, and in the rain. They come with a nice case, and they fold flat, which makes them easy to store. The battery life and noise cancellation are also great, and there’s hardly any noise coming out when you’re wearing them, even with the music at full blast.

Love these headphones! The sound quality is really nice and the sound proofing option is really great. I love using the sound proofing when I am reading something in a busy area. The battery last a long time as well. Took a road trip that was about 8 hours. A majority of the time i used the sound proofing and then listened to music for a bit and my headphones had 90% battery.

The noise cancelling is customizable is the app, and doesnt make me feel ill like other headsets. The mic is clear and great for calls. They are lightweight but feel sturdy and premium. Comfortable enough to sleep in. The sound feels like its coming from the room. After using them for one evening I went to buy a back up pair. The blue looks almost black and has yellow gold finishes. The black have rose gold finishes. They help me with anxiety and focus. These are THE BEST headphones. Stop looking, buy these.

I've been using the Sony WH-1000XM4 headphones for a while now, and they offer an exceptional listening experience with top-tier noise-canceling capabilities and impressive sound quality. They are incredibly comfortable, even for long periods, making them perfect for travel or extended use. The battery life is fantastic, lasting up to 30 hours on a single charge, and I find the touch controls intuitive and responsive. However, I've noticed a couple of drawbacks. Despite the excellent overall sound quality, I find that the bass isn't as deep or powerful as I would like. Additionally, the headphones can occasionally fall off easily, especially if I'm moving around a lot. Despite these minor issues, I'm still very satisfied with the Sony WH-1000XM4 and would recommend them to anyone seeking high-quality wireless headphones.

I have never been able to wear noise-cancelling headphones with active noise cancellation (ANC) on without getting a headache until these. I tried the XM3s in store last year and got a headache just wearing them for a few minutes. I bought the XM4s assuming I would eventually return them because of side effects of ANC, but thought I would give them a try because of so many good reviews. I'm glad I did. When I first paired the headphones with my phone I put on some music, opened the tutorial in the app, and learned how to cycle through the noise-cancelling modes. I wanted to go right into ANC mode to see if it was indeed improved (as I'd seen in reviews) or if it would start bothering me right away. That's when I realized the headphones were already in ANC mode and that the side effects I experienced on other headphones (starts as a weird pressure, almost like your ears need to pop, and a temporary ringing, eventually leading to a headache) were not there. With the XM3s I noticed the pressure feeling immediately. With these it hasn't happened while using them for almost two weeks, with listening sessions of up to 45 minutes straight. I wanted to focus on ANC-induced headaches in this review because I know others suffer with the same issues from ANC headphones. If you have experienced similar side effects from other headphones I'd recommend giving these a try. Otherwise they are comfortable (I have a big head!), sound really good, are easy to use, have phenomenal battery life (I'm still on the initial charge), and a sturdy case that keeps them well protected. I highly recommend these headphones.

Sound great with a decent battery and comfortable enough for long wear times.

The Sony headphones truly impress with their superior noise cancellation, easily surpassing that of Apple's models. Whether you're in a bustling cafe or on a noisy commute, these headphones create a tranquil listening environment that immerses you in your music. Beyond their excellent performance, the design is sleek and modern, making them as stylish as they are functional. With a comfortable fit and an aesthetically pleasing look, these headphones are a fantastic choice for anyone seeking high-quality audio and noise-canceling capabilities in an elegant package.

These headphones are great! They have pretty solid connectivity and the sound is phenomenal. Coming from AirPod pros, I don’t think it was a huge jump but still nice. They are comfortable but I’ve found wearing them for more than a few hours can make my head hurt eventually. I loved these so much I bought a pair for my sister as well. Bonus that these go on sale pretty often and are totally worth the money

Super nice and comfortable headphones! Very soundproof and noise cancelling, they do not fall off like others and very convenient in the winter during the cold. Battery lasts very long after one full charge.

These are definitely a fine set of headphones. Having previously owned a white pair that I literally ran into the ground I was looking for a replacement pair. Fortunately for me the came on sale with an additional $70 discount as a Best Buy Member coupled to an additional $10 reward to get a set of these for around $130 was a given for the quality of sound that you get on these cans. I did listen to the MX5 and 6 and cannot discern a significant increase in sound quality. I also own Sennheiser Momentum 3 and Momentum 4 which are great sounding but are substantially heavier than the Sony’s which is great when when I do my yard work. Hopefully I wont run these to the ground as well as they aren’t my exclusive use …… as an addendum they do have better noise cancellation that the Sennheisers should that be your deciding factor.