Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$422.49
Save $31.51
Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12572 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 12,572 reviews
  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Perfect Headsrt

    |
    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is great. The battery runs long hours. Perfect headset!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HadiA,
      That's awesome! Nice to hear that you are satisfied with the noise canceling capability and long battery life of our Sony WH1000XM4. Listen to your favorite music or stay focus on your gym sessions with the help of our XM4. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My favorite headphone

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphone I’ve ever used. Interactivity and connectivity to different devices sold me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MI007, Perfect! We're thrilled to hear that you're enjoying your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    CEO of a LLC...

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was absolutely amazed how clear the music is and the noise cancelling feature was amazing how well it worked. There so many options just a little to high-tech for me, I got the hang of them after messing with them. Way better than the Beats Sony dollar for dollar the BEST!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, StephenP! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good but not great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and charges quickly. The noise cacnellation is good, yet the software could be better. While using on an airplane recently I could still hear the rumble/mumble of voice in the background, even though I checked all the settings and they were as they should have been. Like I said good, just not great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Denmeister3,

      Thank you for sharing your detailed review of your WH1000XM4! We're glad that you like the comfortability, quick charge and sound quality of the headphones. It's unfortunate that you're not having the best experience with these headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. We appreciate your feedback regarding the noise cancellation of this XM4. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      The noise canceling function works primarily on noise in the low frequency band. Although noise is reduced, it is not completely canceled. Adjust the earpad position to fit your ears. In additional to checking all the settings, check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

      Thanks for sharing your feedback and for choosing Sony!

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    Must get

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pair of headsets. Good bass and really gives a nice amplification. Battery lasts long too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maxine, it is nice to hear that you like the sound quality and battery of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! The noise canceling feature is fantastic, the sound is great with zero sound bleeding and they comfortably fit over the ears. Best wireless headphones I've ever bought!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SophiaW, Awesome! We're glad that you love the noise canceling feature, fit, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony M4 Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, easy to use, long batter life, not so great mic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZackR,
      Thank you for your purchase and we are delighted to hear that you are pleased with the audio quality, long battery life and how easy to use our XM4. Your feedback regarding with the microphone is duly noted. This will help us improve our future product. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Soft portable

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really useful product. Since they make the ear part very soft, it does not put pressure on your ears and it is also very nice to be portable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BusraD,
      Thank you for your positive feedback! We're thrilled to hear that you're enjoying the WH-1000XM4 headphones. It's great to hear that you find the ear cushions soft and comfortable. We're also glad you appreciate their portability!

      Thank you for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stops ears bleeding from babies

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these when my son was born. My wife and I would (and still do!) take turns with the noise cancelling feature when we need a little break from the kiddos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardP,

      Thank you for choosing Sony!

      We're thrilled to hear that you and your wife are enjoying the noise-cancelling feature, especially during those well-deserved breaks. The advanced noise-cancelling technology in the WH-1000XM4 is designed to reduce ambient noise, allowing you to immerse yourself in your favorite activities or simply enjoy some peace and quiet. We hope the headphones continue to bring you joy and tranquility for many more family moments to come!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Expensive but worth it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Love the fact that the cover entire ear and I can wear for hours with not pain.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardF, we're glad you love the sound quality and the earpads of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Use DAC and/or the app Wavelet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely comfortable and amazing sound. I suggest you use a DAC for a portable device or PC. For your phone (Android) download the app called Wavelet. It will make these truly God like

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vincenzo, Excellent! We're glad to hear that you appreciate the amazing sound of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, sound quality and built is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yoshi!
      It's a pleasure to hear that you're happy with your new WH-1000XM4 headphones! We really appreciate you sharing that feedback with us.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony is solid for audio

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort is there with these headphones. The noise canceling is crisp to not hear outside noise. Touch controls do take a little bit to get used too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Andrew10,
      That's awesome! Thank you for your feedback and it's nice to hear that you are pleased with the comfortability of the headphone as well as the noise canceling capability of it. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    One of the best noise canceling headphones out!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, great noise canceling, fits over ears perfectly, convenient design to fold up in carrying case, pairs easily with any app or device, good base. One thing to note: outside of the Sony headphones app, you can also adjust the settings in your actual phones settings. Took a minute to figure out, but it makes a huge difference when you learn how to do that as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JosephM,
      That's awesome! It's nice to know that you are enjoying your WH1000XM4 for having such a comfortable fit, great noise canceling feature, awesome design, easy to pair with (Bluetooth) and good audio quality. We're glad that you were able to explore the your XM4 for its other capabilities and able to adjust it even without using the Sony app. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very comfortable and they sound great! and look good, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigCWill70, That's awesome! We're so thrilled to hear you like the comfortable fit, great sound, and good look and design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are amazing. Comes with a free few month subscription to tidal for master recordings of songs. It sounds extremely good and battery is good. Very expensive so look for sales around 280.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Keith, thank you so much for the 5-stars rating! We are really thrilled to hear you are happy and satisfied with the fantastic sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great workout headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are really good. Very lightweight. Very compacted so i can just throw them in my bag without thinking. The only thing i dont like much is the swipping feture but nothing crazy i cant get used too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Baag96,

      Thanks for the review! We are delighted to hear that you are enjoying your Sony Headphones so much! With amazing sound quality, powerful bass and a modern and comfortable design, we are sure you are going to love them even more as the time goes by! We appreciate the feedback regarding to the swiping feature. If it results uncomfortable for you, it can be deactivated on the Sony Sound Connect app! You can follow this link for more information: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935912.html?search=touch%20sensor

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best NC headphones you could buy, preferred over the apple brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert,

      Thank you for choosing Sony!

      It's truly wonderful to hear that our WH-1000XM4 headphones are your top choice for noise-canceling headphones. We're delighted to know they exceed your high standards for exceptional sound, comfort, and noise cancellation. We appreciate you sharing your preference for them over other brands.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! Connection is perfect and noise-cancelling works great. Very comfortable with the over the ear design. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DM12, That's fantastic! Thank you so much for sharing your experience so far with your WH-1000XM4 Headphones! We are happy to hear you are pleased with the easy Bluetooth connection and superb features, especially the exceptional audio and noise cancellation and you are very comfortable wearing them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-stars review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, very light and comfortable. Used to have Bose Q35 and this is way better and more comfortable. Noise cancellation is amazing and sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Legin,

      Awesome upgrade! We are glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US