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Customer reviews

Rating 4.7 out of 5 stars with 12572 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 12,572 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and fits perfectly. Great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Game,

      Thank you for your 5-star review of the Sony WH-1000XM4 headphones! We are very glad to hear that you find them comfortable and a perfect fit, along with enjoying the great sound quality.

      We hope you enjoy many hours of listening! Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing— it helps me lock in when working out or studying and I love how portable it is as well! My fav thing is that it’s batter life lasts so long I don’t have to charge it all the time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnnieL,

      Thank you for choosing Sony!

      We're honored to hear that the WH-1000XM4 has made such a positive difference for you! Knowing that the sound quality helps you lock in during workouts or study sessions means a lot to us, as we're always striving to enhance those moments of focus and enjoyment. We're also delighted that you're enjoying the portable and convenient design of our headphones! It's great to hear that the long battery life is providing you with more freedom.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bought my Son a pair for MY birthday...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy owner of the WH-1000XM3 (and the WF-1000XM3 Earbuds). Best wireless headphones I have ever owned. I am sensitive to the "pressure" effect that some noise cancelling headphones can create - not a problem with the XMx's - and the sound is great! My Son hijacked my XM3s, so for MY birthday I bought HIM the XM4s, so I could have mine back - opting to keep the XM3s for myself due to the slightly longer reported battery life (I frequently travel internationally, and nothing sucks more than your headphones running out of charge mid flight!). My Son indicated equivalence of the XM3 & XM4 in most every way, with the XM4 seeing improvements in spatial imaging and bandwidth separation. He is also a fan of the sensors inside the ear cups that detect if you are wearing them or not, to extend battery life. Though I never experience any issues with the Bluetooth 4 in the XM3s, the XM4s are Bluetooth 5. Newer = better, right? (Side note - I had an issue with my WF-1000XM3 earbuds. Called Sony and they had me ship them back to them. 3 days later I had a brand new pair. Great Customer Support!)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Swardan, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the Headphones! The WH1000XM4 is an awesome gift! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing quality and affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them to listen to music while I work on my computer and they are amazing, super comfortable and the sound quality is also very nice. There are also very durable, I have dropped them multiple times and they are just fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jocelyn,

      Thank you for sharing your thoughts on the WH-1000XM4 headphones. We feel privileged to know that you are enjoying their comfort and sound quality. It’s also wonderful to learn about their durability. Your feedback is incredibly important to us, and we truly appreciate you taking the time to share your experience.

      Thank you for choosing our brand!

      Best regards,
      Gus Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Go get one already!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones to date. Super comfortable and the sound quality is excellent. The noise canceling feature is next level and the fact that I can be connected to two devices at the same time and not have to manually switch back and forth between devices is pretty cool. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ItsRare,

      That's good to hear! We are glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are spectacular, I personally have a small head so finding headphones that don’t fall off is tough. With these I can go on runs or do any errand around the house or wherever and don’t have to worry about them falling off. I highly recommend plus the audio is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amazing,

      You made the right choice! We're thrilled that you like the fit and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great sound. I bought it as a gift to my daughter and she loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, CarlosL!

      We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.

      Thank you for choosing Sony for such a special gift!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of sound and comfort of fit are both excellent I would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Sugarfoot!

      We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.

      Thank you again for your strong recommendation and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using them paired with a bedroom Samsung television, and I just love them. The sound is crystal clear and they are so comfortable that I've fallen asleep wearing them. The battery life is amazing - I use them every night and only charge them once in two weeks. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi minderbinder, Awesome! we are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    1st class wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding fidelity. Great noise canceling. Deep rich bass and excellent clarity. Headphones feel very comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GarrisonD, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfort fit and not heavy or hot................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmyG,

      We are beyond pleased to hear that the comfort of the WH-1000XM4 headphones is making your listening experience so great! We specifically designed the super-soft, pressure-relieving earpads and lighter-weight build to ensure you can wear them all day without issue, allowing you to enjoy features like our industry-leading Noise Cancelling and 30-hour battery life in total comfort. Thank you for the 5-star review and for trusting Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats the sound quality!! Great fit, very comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nexus, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise reduction and sound quality. Very comfortable on our flight from California to Hawaii and back. Barely dented the power reserve according to the excellent app. designed for use with these headphones. A bit tricky getting them back in the case, but that's about it for the criticism.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TroyBobRonson, We're delighted to hear you are enjoying the exceptional sound quality and noise canceling feature of our industry-leading noise canceling headphones, WH-1000XM4. It's also good to know you're comfortable using them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great Peoduct

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Gift for my son, I got this for his birthday and he was very happy, the sound is amazing, portable, lightweight, one important think is very comfortable, Of you want something special This is it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LNA1968, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. At the time of purchase I could have bought the XM5's but still chose the MX4. The MX5's felt better on my head but I think I was hearing better bass in the MX4's and I'm more into the bass side. I just liked the sound from the 4's better than the 5's and I have the 100 Daily Listener Badge too that the app tracks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenC, You've made an excellent choice! We're glad you like the amazing bass response and overall sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing wireless headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. The sound quiz gray The equalizer is good especially when you put ANC on. You can't hear anything around you dead quiet would recommend for anyone who loves music or watching movies at home

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaneDiesner Great! We're pleased to hear that you're enjoying the sound quality and noise canceling. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Super light and comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most important plus for me is that these headphones are super comfortable. Some people say it is all plastic and not as premium as some other offers on the market, but it makes them very light and extremely comfortable for longer wear. The sound is great as well. Ideal headphones for WFH

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vdoc, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfortability, excellent sound quality, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Impression

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life really good and noise cancellation perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, TallatL!

      We are thrilled to hear that you are impressed with the WH-1000XM4 headphones!

      It's wonderful that you find the battery life really good and the noise cancellation perfect. We designed these headphones to provide long-lasting tranquility and superior silence for your daily listening.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, Ive had them for quite some time now and they still feel fresh out the box. The bass is amazing, it almost shakes your head, and the quality of the sound is just unimaginable. Something you need to tryout for yourself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IkerD,

      It is wonderful to hear that your WH-1000XM4 headphones still feel brand new after all this time! We are thrilled that the powerful bass and immersive sound quality continue to provide you with such an amazing listening experience. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones I've ever bought!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, I work from home and wear these for up to 5 hours straight without them getting uncomfortable. I take video meetings and people can hear me clearly. The sound cancelling function works very well. And the battery life is amazing. I can use them all day for 4 days before the battery dies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kreestoff, Thanks for leaving us such a wonderful review of your WH-1000XM4! We really love to hear you are comfortable using your WH-1000XM4 for long periods of time. We're also thrilled to know you feel the WH-1000XM4 is the best sounding headphones that you've purchased you're enjoying the great noise cancelling feature, long-lasting battery life, and overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US