Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893387
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound qualityCons mentioned:Volume
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product that I use everyday. It bothers the background noises well but I would have to make the volume high if I’m in a loud room
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaO, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product. Complete noise cancellation. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, Eminem!
We are absolutely delighted to hear that you consider the WH-1000XM4 a great product! Your comment that they offer complete noise cancellation is exactly what we strive for with our industry-leading technology, and we're also glad you find them easy to use.
We appreciate you choosing Sony for your listening needs!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
No brainer
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound- great! Comfort - great! Size - great Noise cancellation - great App- meh but ... Dual Bluetooth - dope AF Love these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avery, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Buy these now.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used ! The sound quality is incredible and I wear them for 8-12 hours a day for work. Do yourself a favor and buy these. I have tried bose, and many different types and these hands down are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashes, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
It's perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel this is better than XM5. Noise canceling, band and ear pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yurie, we're glad you like our product. Thanks for choosing Sony. ~Earl
Gift Friendly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for anyone looking for a new pair of headphones!
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Best over the ear headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality and awesome the noise cancellation is god tear ,comfortable and stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JorgeG,
That's perfect! Thank you for the feedback. We are truly happy to hear your satisfaction with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound qualityCons mentioned:Volume
Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling if you’re set on having top quality technology. The app is beneficial to use for eq and adapting to your ears. These have very clear and balanced audio. Unfortunately I can’t give this pair 5 stars due to them not being as loud as I would like. I tend to listen to my music full blast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mimi, Thank you for this amazing review! Good to hear you like the companion app customization, clear and well balanced audio, and excellent noise canceling feature of your new Sony headphones.
And to ensure optimal listening experience, please fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
They're good but...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're really comfortable and the sound is good but you can get something similar for a lower price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thank you for your honest review. We're very happy that you appreciate the sound quality and comfortability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and the noise cancellation is amazing. Very comfortable for long term use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieP, we're glad you like the sound quality, noise canceling feature and comfort of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good sound quality and noise cancellation
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them , great noise cancellation and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MATTHEWS,
Thank you for choosing Sony!
We’re elated to hear that you love the WH1000XM4 and appreciate its excellent noise cancellation and sound quality. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset I’ve ever bought. When their On you can’t hear anything. When you start music the bass response is very good and the feel of the headset is comfortable. Look for a sale and buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HDbuyer,
Wow! We are incredibly pleased to hear you are satisfied with the exceptional sound quality- especially the bass sound, comfortable fit design, industry-leading noise canceling function, and superb performance of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Overall Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent price, good case, good sound. For the gym wear a hat, does not hold well to head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Henderson,
Thank you for choosing Sony!
We’re excited to hear that you appreciate the sound quality and value of your WH-1000XM4 headphones, along with the convenient case. Thank you for sharing your honest feedback about the fit during workouts—it’s insights like yours that help us understand how our products are used in real life. We appreciate your support and hope you continue to enjoy your headphones in many other ways.
Best regards,
-Fred
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphones. great fit and lots of options to fine tune the sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKPP,
We're glad you're enjoying the excellent fit and all the sound customization options with your WH-1000XM4 headphones. It's designed to give users the ability to fine-tune their audio experience, and we're happy to know you're taking advantage of that. Thanks for choosing Sony.
Best regards,
Eliab
Great Deal for great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think these headphones are great. I got them on a black Friday deal. Although they are great, I would never pay retail on these or the XM5 or XM6. If you can get a deal, snag them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
We are excited to hear that you are finding your headphones to be a great addition to your setup! It is wonderful to know that you were able to snag such a good deal and that you're enjoying the performance they offer.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are so comfortable for long term wear and the sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jlmaok, We're glad that you like the sound quality and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Meh - the XB910 would have been fine.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tested this for the past 3 days.. so my time is limited but a total of 20 hours. Bluetooth to my computer was easy to setup, but the volume up and down worked and stopped. The audio quality was poor, in games which makes me believe its a driver issue, but I stopped using them because of the performance. - Voice chat was clear and the range was about 50% more than my Logictech headset, allowing me to run to the front door and kitchen without disconnection. Using these headphones on the phone is ok. Audio is great. The Volume up and down touch pad is complete trash and non responsive. Design: great comfort, tested twice for 6 hours straight. Audio: good audio quality, with an app to allow for controlling Base and Treble settings. I bought these on sale and think I over spent for the issues I am having with the touch pad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JustDan, We are glad that you like the ease of pairing, comfort, and battery life. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We also regret to hear that the audio quality when playing games didn't meet your expectations. This is definitely not the experience we'd like you to have with our products. We would love to know more details of the issue and help you out. May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
love it!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this headset!!!!!!! It's amazing in that it sounds 3D. I don't know how they do that? The noise canceling is superb The one thing that I would say is that they skimp where the. over the ear part connects to the Upper part that goes over your head. I don't know what that would be called. I could look it up, but I'm not going to waste my time I guess to get it at this price point, they just use plastic and I've had it break twice on me and I'm so glad I got the extended warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wsgrip, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Weight
Best wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone ever. Light weight, comfortable,sleek and nice cushioning on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for your feedback and we are delighted to hear that you are pleased with the lightweight design, comfortability and performance of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Comfortable and quality headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and comfortable unlike beats that I replaced with this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leoyw, we're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl