Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$348.00
Save $106
Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12572 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 12,573 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect noise cancellation. I purchased these as a birthday gift for my girlfriend and she absolutely loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey BrendanC, thank you for sharing your positive experience with the WH-1000XM4 headphones!

      We're thrilled to hear that your girlfriend loves her new gift and that the noise cancellation feature is satisfying your expectations. The WH-1000XM4 headphones are known for their industry-leading noise cancellation technology, which allows for an immersive and uninterrupted listening experience. We're grateful to have you as a satisfied customer, and we hope you both continue to enjoy the exceptional sound quality and comfort of the WH-1000XM4. If you have any further questions or need assistance, feel free to reach out.

      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Very light weight easy to use FANCY

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sony headphones They are very lightweight I use them in everyday life It has great features Long battery life unbelievable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CallmeKJ, Awesome! Glad to hear that you are happy with the sound quality, battery life and features of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Love Love!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product by Sony. I was glad we were able to test them out and purchase in store. Great noise cancelling headphones. Several features I enjoy was the separate app and ease of learning all the tips to better your all around sound experience . I highly recommend these headphones. Thank you Best Buy. Another satisfied customer!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarcusV,
      Awesome! Thank you for your purchase and for your recommendation. We are truly delighted to hear that you like the sound quality, noise canceling feature and the Sony | Headphones Connect app that lets you fine-tune your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones, great quality, amazing bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosC, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly amazing sound quality and battery life. I would recommend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaacRodriguez,

      Very nice! We're glad that you're enjoying the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose WH-1000XM4 Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are the epitome of design and functionality. The easy buttons on the left earphone make it so easy to enhance the quality of sound to include HD and spatial audio. A simple touch can switch from total noise cancellation to the inclusion of ambient sound and speak-to-chat functioning. These earphones are the definition of high tech excellence

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rhartline1, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically it came down to 3 players in the market for over-ear. Sony vs Apple vs Bose After multiple reviews on YT and other tech pages, I went with Sony over AirPod Max for 2 basic reasons: 1) Price 2) Package Sony are literally half the price of APM!!! Also, it comes with carrying case and other things whereas Apple comes with a funny looking pouch(?!?) and exposes the softest part of the device! Sound is great and the companion app is great too, have put in some hours on it already. Cups were initially heavy on my ears but its getting more and more comfy daily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AJAhluwalia, We are so glad to hear that your research was worth it and found the WH-1000XM4's sound quality and comfort satisfying for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and extremely comfortable when working out, walking etc. Highly recommend these to anyone looking for Quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mount, We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audiophile's delight...Superb!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an old school audiophile and did research before buying. In addition to high quality audio I wanted maximum noise cancellation. Bose is a gold standard in audio and their noise cancelling technology is highly rated so I tested their headphone first. The Sony seems to be on par with the Bose for less money. I can find no fault with these. They are comfortable, great build quality, impressive sound, and excellent noise cancellation. I wish they had volume control on the headset, but other than that, I would highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff,

      We appreciate the 5-star rating and we're glad you like the build quality and the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headset

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound fit good i like the control you have to adjust the sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yousif, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise canceling is excellent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! I tried on other name brands that were cheaper. The noise canceling on this product was better than the others. Definitely worth what I paid! Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeanK,

      Thank you for the 5 stars! We’re glad you’re loving your WH1000XM4 headphones and their excellent noise-canceling.

      Thank you for recommending and choosing Sony! Enjoy the your favorite tunes! -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wonderful

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptionally comfortable, perfect bluetooth connectivity, immaculate sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jlaugh,

      Thank you for the purchase! We're glad to hear that you like the comfortable design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony!

      -David sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Well pleased with my new headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of noise canceling headphones! Very comfortable! Absolutely perform as expected!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GmaK,

      Awesome! We're glad that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Stephen

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Comfortable and the sound is amazing So happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenK, That's awesome! We're very pleased to hear you like the comfortable fit and amazing sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair of noise canceling headphones and non beats. Super comfortable, and best sound I’ve had yet. Great for travel or casual use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby, Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Second Pair!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a long battery life and connects easily with all my devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristinaS,

      Wow! We can’t thank you enough for purchasing two! We're glad to hear that you like the battery life and Bluetooth of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Music To My Ears

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 deliver excellent noise cancellation and surprising sound quality all in a lightweight, comfortable design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BOBROSS, Great! We are so glad to hear that you are happy with the sound quality and noise cancelling of your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wireless headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, touch controls, fit and feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricV Great! We're glad that you like the sound, touch controls, and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality headphones, sound easily adjustable, and comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NaimM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you are satisfied with the amazing features, especially the incredible sound quality, exceptional comfort, and you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great headphones, just one thing.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with one minor exception. They don't do a good job of cancelling noise when doing calls over the computer. I may be missing something but everything else seems great except that when I use them for conference calls they pick up every little noise around me so that everyone else hears it. That may not be the intended use of these headphones, but I feel like the technology is to a point where I should be able to expect superior noise cancelling functionality in all areas. I have other headphones that are much better at this one aspect but lack in others compared to the WH-1000XM4, so there just may be no perfect headset out there. Overall all I'm very pleased with the headphones, very comfortable, dual bluetooth syncing works well (once you get used to it being a thing), so I'll just have to remember to mute myself more when there's anything else going on in my office.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi shadowopr, Thank you for the positive feedback! Glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US