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Customer reviews

Rating 4.7 out of 5 stars with 12572 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 12,572 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHONES I’VE EVER HAD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is so comfy & I actually like it better than the XM5. The sound levels are good doesn’t make you too deaf & I love how you can put your hands over one side to hear what others are saying. It charges fast and battery life lasts pretty long. Used mines for 2 weeks now from time to time and I haven’t even charged it yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeddieC, Thank you so much for taking the time to leave us a review of your new Sony WH1000XM4! We're very pleased to hear you like the comfortable fit, sound level output, quick attention mode, quick charging, and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Top-tier wireless noise-cancelling Sony headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the newest model, but still top-tier and excellent noise cancellation. Really nice sound quality with customizable EQ. Battery life is exceptional at about 38 hours. They have touch controls, wear detection and very comfortable as well as light weight. Easy to pair with phone, TV and so on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KNiel,

      Thanks for sharing your experience! It brings us great joy to hear you're enjoying your Sony - WH1000XM4 headphones and we appreciate you highlighting what makes them a top-tier choice, even against newer models. It’s great to know that you're loving the excellent noise cancellation and the customizable sound quality. We designed these headphones to provide a truly immersive and personalized listening experience, and it sounds like we hit the mark. The exceptional battery life, smart features like wear detection and touch controls, and the comfortable, lightweight design are all key features we're proud of, and it's wonderful to know they're working so well for you.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great ANC headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, good sound (better with EQ), and long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peter,

      We are excited to hear that you are enjoying the comfortable fit and the long battery life of your Sony WH-1000XM4 headphones. We are also happy that you've discovered how the EQ features can further enhance the already high sound quality to perfectly match your preferences!

      We really appreciate you trusting Sony. Enjoy your listening sessions!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Sometimes the Previous Model is Better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model feels more comfortable than the New Model. They are also more comfortable than the Bose Quiet Comfort Ultras or the Q45’s in my opinion. The Sound is Solid “ compared “ to the aforementioned Headphones especially for the price of $225.00 I paid. Honestly I would not recommend paying $350 for these headphones or any of the other contenders. The sound does not blow me away for Sony or Bose . I will say that the Bose headphones are Overrated which is typical for Bose products in my opinion. In conclusion, most Electronics are overpriced and overrated, However if you can find the Wx004’s on sale for $225 or less, I think you should be satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KevinJ,
      Thank you for sharing your honest feedback on our WH1000XM4 and we are pleased to hear that you are satisfied with the sound quality and performance of our XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great value. Excellent sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones provide excellent sound and spatialization. They are comfortable enough but be aware that they can get warm because they are closed headphones with no cooling air circulation. However since that didn't really bother me personally I did not deduct a star. Pricing was decent and I have had great experience with Sony products in general. Lastly, this is the second pair I purchased. The first was for me and the second for my adult son. We are both very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, FrequentBuyer!

      We are so pleased to hear how much you and your son are enjoying the WH-1000XM4 headphones. It’s wonderful to know that you are happy with the excellent sound and spatialization. We designed these headphones to provide a premium and immersive audio experience, and it's rewarding to know we have succeeded.

      We also appreciate your honest feedback about the earcups getting warm. We designed them to provide a secure seal for effective noise canceling, and we're glad to hear it didn't impact your overall experience. Your loyalty means a lot, and it’s especially rewarding to hear that you were so satisfied you came back to purchase a second pair for your son.

      Thank you again for your strong recommendation and for being a loyal Sony customer.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 4 out of 5 stars

    I’ll buy another pair if need be

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are truly magnificent. If you’re on the fence about these or another pair, I’d recommend you go for these. The only issue I’ve had with them is that a plastic piece came off which caused my right speaker unit to spin freely and eventually come off and hang. Because I bought them from BestBuy, I’m assuming they can fix them. So I highly recommend getting them from BestBuy AND having an account so the purchase is saved under that. Quality of sound is magnificent. Clear and crisp. If you want more bass, you can easily make that happen or search the internet for an EQ setup that does exactly what you want. On the flip side, the treble and voices never lose out. The battery can last 2 whole days without a recharge. I’m talking enough battery for a good workout and for time at work/school. Besides build quality, the biggest issues (which is still small) is its connectivity. I’d refrain from having the headphones connected to multiple devices because it easily gets confused.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dang,
      Great! Thank you for your honest review and we highly appreciate that. It's nice to hear that you are pleased with the sound quality and with the long battery life of your WH1000XM4. About the plastic piece that came off, we are taking note on that and will inform our team. This will help us improve our future products. Regarding connectivity issue, you may check this helpful link.

      Connecting the headset to 2 devices simultaneously (multipoint connection)
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html


      Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I love you .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and battery , conection Bery fast l love you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mayela,
      Thank you for your kind feedback! It brings us great joy to hear that the WH-1000XM4 is delivering excellent sound and battery life, along with fast connection.

      We're glad you chose Sony!
      Kind regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Get lost in your own home!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a medical student who was studying for the most important board exams of my life, I had to move back to New York for my rotations. That meant noise from vehicles, and since I lived under a family, brothers sharing their love for each other with their fists - as all brothers do. Now, I did not want to be rude and constantly ask for them to keep their children quiet, so I tried these headphones out to block out the noise. The only thing that could annoy me was my own heartbeat now. These headphones: 1. Are comfortable so I can wear them forever. 2. Charge very quickly for 30 hours of uptime! Even a quick 10 min charge lasted me the night if I forgot to charge them in advance. 3. So versatile, since the Sony app allows you to keep the firmware up to date, and unlocks more features to customize gestures of your headphones, your equalizer, and how much noise cancelling you need. The con? Taking a call isn't so bad, but it's definitely NOT the best quality, which is fine because I played with both the Bose 700 and these headphones and let me tell you that the musician in me was so happy with the beautiful and crisp sounds of the mid-range frequencies that are often discarded for your hearing pleasure. These headphones are definitely worth the buy, you will NOT be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jazz,

      We're glad that these headphones work great for your studies. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We appreciate your feedback about its call quality. Make sure to update the software (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH10000XM4 headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing set of headphones for the price. The sound quality is really good, and the noice cancelling is second to none. It's very comfortable to wear especially for long hours, and does not hurt your ears like other headphones after a while. The Sony app is also pretty good with plenty of features that you can adjust on your headset. Battery lasts a very long time and getting close to 28-35 hours of battery life and it charges fairly fast too. Also the headset connects really easy to your device unlike other headsets which can get finicky trying to connect to it via bluetooth. The case that it comes with is very nice, sleek, and minimalistic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RN4L,
      Thank you for sharing your wonderful review. We are very happy hearing that you are pleased with the audio quality, comfortability, noise canceling capabiltiy, the Sony app, design, easy Bluetooth connectivity and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Wayyy better than Apples Airpods Maxs!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried out Apples Maxs and even though i am an Apple user through and through, these headphones are much lighter and the sound quality is more crisp and clearer! The Airpod Maxs though are better when it comes to noise cancellation. Just by a little. I don’t mind though since the Sonys makes up for that in every other way possible. I have worn these headphones over 6 hours straight for work and it did not once give me a headache or feel one bit uncomfortable. The best part about these is the amazing battery life. I have yet to charge them again since after the first charge. Its been like 2 weeks of daily usage and im at 40%! Thats wild!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YagirlC, great! We're glad you are enjoying your Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these for over 2 months now. I really can't find anything that I could report as an issue that can't be fixed by changing a setting. I do notice the headband does adjust a bit too easy and sometimes doesn't hold in the fully closed position. Not a big deal since I've got such a big head, I pull them out all the way. These have performed flawlessly from day one. The sound is crisp and clear. Bass is there and my favorite bass song can be played and hear them low lows. The ANC is perfect. I work as a programmer on a noisy production floor so the noise cancel is needed! I can also continue to talk to others while wearing them. Just pause my music and can carry on a conversation with no issues. I can hear better if I remove them, but most of the time I don't need to. I love how I can connect them to both my phone and laptop at the same time. If I get a call, the music or video (playing on the laptop) pauses so I can answer then restarts when then call is done. I haven't really pushed the battery time. I'll use them for 9+ hours (with ANC on all day) then plug them in overnight at my desk. I usually have about 70% battery left at this point. I would highly recommend these if you are looking for some very nice wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paul,

      Great! We're glad that you found the perfect headphones for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Just get them!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 Wireless Noise-Cancelling Headphones are truly exceptional. The noise cancellation is top-notch, providing an immersive listening experience, whether you're in a noisy environment or just looking to escape. The sound quality is rich and detailed, with deep bass and clear highs. The comfort and battery life are impressive, making them perfect for long listening sessions. These headphones exceed expectations in every way and are easily the best I've ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mitch, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling and sound quality! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Outstanding Noise Cancellation with Superior Comfo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 in Midnight Blue offers stellar sound quality, class-leading noise cancellation, and impressive 30-hour battery life. Its comfortable fit makes it ideal for long use, while smart features like Speak-to-Chat and adaptive sound control add convenience. A premium choice for audiophiles and travelers, blending performance, style, and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarshS,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, battery life, comfort, Speak-to-Chat function, and Adaptive Sound Control of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for Day-to-Day use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really high quality. Look good. Sometimes it can be a little annoying how it auto-pauses when you speak. Any time I sing, it thinks I'm talking to someone and pauses the music. I'm sure there's a way of turning this off using the app, but I haven't gotten around to it yet. I think it's great for college students.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user802390,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that you appreciate the high quality and stylish design of the WH1000XM4 headphones. We apologize for the inconvenience caused by the auto-pause feature during speaking or singing. To disable Speak-to-Chat, simply hold two fingers on the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated.” For more detailed instructions on managing this feature and other settings, please visit the Sony Sound Connect app guide at: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935924.html

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Wireless BOOM!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As one not normally discount the quality of Bluetooth over wired headsets, I have to say that these pack a major punch! Bass is incredible, the highs and mids are phenonimal. 28-30hr battery make them great fro travel. Using noise cancelling on my last flight - I couldnt hear a thing aside from my music - and no one could hear what I was playing. The app is nice and has an equalizer. One perk is an option to turn on voice assist, which can turn off noise cancelling if you get a call/start talking. 10/0 would reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suits, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I’m an idiot but these headphones are amazing!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Funny story about how good these headphones are…and what an idiot I am. First, the sound is incredible. Connectivity is great with about 50-60 ft range. Connecting to two devices simultaneously switches flawlessly and intuitively(pauses sound from one device for incoming call on other device). Battery life is endless. Sound cancelling on and volume at 70-80% volume for 7-8 hours and only battery only dropped 20%. Ok, to tell on myself…I’ve been sitting at the correct gate (Phoenix airport) this evening for over 2 hours watching the boarding time every 15 minutes. The second hour I am literally sitting in front of the ticketing booth with these headphones on and I missed the call to board the plane because I never heard the announcement(and no I couldn’t see the boarding area from where I was sitting). All I’m saying is that I’m an idiot but the sound cancelling is amazing and has to be pretty close to what I would imagine being in a deprivation tank would sound like. Without a doubt the best headphone purchase I’ve ever made.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 3MoreHours,

      Wow! Thank you so much for sharing your amazing experience with our WH-1000XM4.

      We are extremely pleased you are satisfied with the incredible sound quality, industry-leading noise canceling function, great connectivity, multipoint connection feature, and long-lasting battery life of these headphones. To hear an announcements or people’s voices while wearing the headphones and listen to music, you may need to activate the Ambient Sound Mode feature of these headphones. For more details, check out the following link:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony - WH1000XM4 Wireless Noise-Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift from my spouse, and they are amazing. They cancel out any noise. When I am busy cleaning, I play music and when I speak the music automatically stops and the noise cancelling changes. I just need to tap on the right side of the headphones for the music to start again or wait until the outside noise stops and it will start again on its own. This is a great feature because my hands may be covered in cleaning materials, and I do not wish to touch my headphones but want my music to continue playing when I am done talking. The battery seems like it last forever and the headphones are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Refrigerator,
      This is definitely a great gift from your spouse! We're delighted to hear your enjoyable experience with superb sound quality, noise canceling/Ambient sound mode, touch sensor controls, features, long battery life, and comfortable fit of your WH1000XM4 headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    WH1000-XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVED these headphones right from the beginning! They are noise canceling and don't give me headaches from the pressure of wearing them or using the noise canceling feature. They also have an optional feature so they can detect when you take them off and automatically pause your music so you don't miss it! If you get the companion app that goes along with them you can customize pretty much everything. You have the option to adjust the noise canceling level, the bass, if you want them to auto adjust to your lifestyle and so much more!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, GoogleS!

      We are so pleased to hear how much you love your WH-1000XM4 headphones. It is incredibly rewarding to know that you find them comfortable for long periods and that the noise-canceling feature works so well for you.

      We're also glad you're taking advantage of the smart features like the automatic pausing and the extensive customization options in the app. We designed these headphones to offer a personalized and seamless listening experience, and it's great to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    High wyality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and great price. Fits over ears very well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shaynet,

      We're delighted to hear you are enjoying the WH-1000XM4 Headphones! Great sound quality, excellent fit, and value are exactly what we strive for. Thank you for your feedback!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, very comfortable with great sound and noise cancelling as well as battery life. I used them when traveling, very happy with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AlanL,

      Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite artists for a prolonged time!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US