Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- |
- SKU:
- 10893387
Customer reviews
Rating 4.7 out of 5 stars with 12573 reviews
(12,573 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Good quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for a year and a half and they're still going strong. The ear pieces are comfortable and the sound is clear. The noise cancelling is nice as well, and I like that I can turn it on and off.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
Perfect! We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Top Tier
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had spent sometime for the past few months looking for headphones like this beautiful sound and great battery. the noise canceling was what I was craving for and it works to the extreme although the mic is not by far the best it’s still very serviceable and can be to adjusted other things right even with the application.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
One of the best Headphones money can buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this for a long while now and it’s my go to Bluetooth headphones. They’ve definitely seen better days but the sound quality remains strong.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, Dakota!
It is awesome to hear that your WH-1000XM4s have become your "go-to" pair over the years. We take a lot of pride in the durability and longevity of our headphones, so hearing that the sound quality is still going strong after so much use is exactly what we strive for!
Thank you for being a long-time member of the Sony family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Sony WH1000XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely amazing. The sound is completely crisp and provides plenty of bass when using an equalizer like Dolby Atmos. One other thing I love about these headphones is that the noise cancelling completely blocks out any and all background noise. Overall, these headphones are a 10/10 in my book.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyE!
It is fantastic to know that you're so happy with your new WH-1000XM4 headphones! We're really grateful for your high praise and for sharing how much you appreciate the sound quality, especially with the extra bass boost from your equalizer.
Thanks so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Sony M4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good item, highly recommend and good quality, comfortable too
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, DanielaH.
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's wonderful to know that you find them to be a very good item, and we are especially happy that you find them comfortable and of good quality. We designed these headphones to be a great choice for all-day listening, so your feedback is truly rewarding.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Rated 4 out of 5 stars
Superior ANC, Lacking Bass, Minor bugs.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from the Skull Candy Crushers (BASS) to these because I didn't like some of the features of the SCC. The GOOD..... The ANC and Ambient sound on these headphones are amazing, best I've ever experienced. I truly enjoy the comfortability of these headphones, and the Capacitive Touch Interface is very responsive and and takes immediate action. For example, changing to the next track happens in an instant. The Bad.... However, the volume control only seems to increase incrementally and like like a slider feel. So it takes 10 swipes up to go from 0% volume to 100%. The bass on these headphones are lacking, but the audio has a luxurious balance of mids/highs. Sometimes the ANC or Ambient noise gets stuck and makes the sound quality on my Mac sound distant and not very clear. The battery life doesn't really seem like 30 hours, but I haven't taken the time to test it throughly
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great gift!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife got these for me on my 55th bday. I’ve never owned a good set of headphones and I love these! The noise canceling feature is great. I’m able to tune out the noise behind me as I’m bowling!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Rated 4 out of 5 stars
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old Beat headphones finally gave out on me, so it was time for an upgrade. I heard about these headphones being fabulous. They are pretty lightweight and comfortable. The sound quality is excellent. I wish the battery life were a little better, although not terrible. I did turn off the automatic power-off feature because it would turn off while I was using it, so maybe that's a big reason for the battery life. I will miss the seamless connectivity between my devices that Beats provided. The touchpad seems to be very sensitive, which can sometimes be annoying. Oh, and can we talk about how pretty these headphones are? I love the tan-grayish color. Overall I would recommend these headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brii,
Thank you for the review! We're glad to hear that you like the lightweight, comfortable design, and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Rated 5 out of 5 stars
Comfy and Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I was skeptical at first because I've used airpods for a while now. But these take it up a level. They're extremely comfortable and they fit snug so they're not too tight(since other brands give you a headache if you wear them too long). For once it feels like you're actually getting what you pay for. Highly reccomend!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
great sound and battery life :D
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love the color and the case is a good size. usb-c charging YAY. out of the box sound is good, i haven't touched the EQ. noise cancelling is great, sometimes i forget how loud noises really are when i take them off. battery life is great, i don't use them super often and i've charged them only once, they're still on 70% as of today. i can always count on them having charge. the only reason i give them a 4 star is because my ears get hot and a little sore after wearing them for multiple hours, just be weary of that.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ratonsita,
Thank you for sharing your review with us! We're glad to hear you love the color, case, USB type-C charging, good sound quality, noise cancellation, and long battery life of your WH1000XM4. We're sorry to hear your discomforts while wearing the headphones for multiple hours. We suggest to adjust the headband and the earpads properly than can help reduce discomforts. Also, try lowering the volume. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. You may check this link with information if your ear hurts when wearing headphones: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean
In case you concerns or need assistance with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Comfort and Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality headphones, don't regret my purchase. Comes in 3 color options which are all pretty good. I really like the comfort of them and ability to wear them all day without any irritation. I like the option of wire and wireless as well. Comes packaged nicely with a reusable case.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mari,
Thank you for the 5-star rating! We're happy to hear that you like the comfortable design and quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Amazing quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of actual real good quality headphones and can say these are amazing. Battery life is amazing that I don’t have to charge every day but rather now and then. Noise canceling is so good that when i take my headphones off i can hear everything and it makes me wanna put them back on. Would recommend for sure
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisR,
That's great! Congratulations on your first Sony Headphone! We are truly happy knowing that you are pleased with the overall quality like the battery life and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking and turn off the voice guidance feature. Thanks for choosing and for recommending Sony! - Marco
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Perfect Comfy Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very, very high quality headphones. The only issue has been the connection in/around a Bluetooth car speaker system, where connectivity gets weird. Other than that completely irrelevant nitpick, these are perfect.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic feedback!
We are absolutely thrilled to hear that you consider the WH-1000XM4 headphones to be "Very, very high quality" and perfect overall. It's incredibly rewarding to know that the build and audio performance are meeting your high expectations.
We also appreciate you providing details on the connectivity issue you experienced when near a Bluetooth car speaker system. Intermittent issues in crowded Bluetooth environments can occasionally occur, but your feedback is valuable as we continuously work to optimize stability and seamless connectivity across all scenarios.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Outstanding noise canceling/ great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed nee headphones after my kid started using my last Sony headphones and these did not disappoint. The sound is great and the touch controls on the headphones is easy to use, they are very comfortable to wear even after many hours. The noise canceling is outstanding and i could not believe how much it cut down on surrounding noise. Totally worth the price would definitely by another pair if I needed to.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RubenG,
Fabulous! We're delighted to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling features, ease of use, and overall performance of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
SECOND TO NONE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE LOVE LOVE these headphones! The sound is crisp and clear. The design and color.... perfect. The noise cancelling feature is amazing! I had to look up how to change the setting that automatically turns off the headphones whenever I talked or even coughed....yes it was that sensitive. After I fixed the setting, I have to say these are the best and most comfortable noise cancelling headphones I have ever owned. Worth the extra $$ for this new version!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Butter29cup,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Better than Beats Studio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a beats studio for over a year before this, difference I notice is way better noice cancellation, bass is also a plus... more hard bass hits... vocals is alright... beats studio dont stay behind much... battery is better... would i go back to beats studio after trying these? Never... I already bought another set for my brother in the same week, especially on sale for $278... touch sensors havent got used to them yet but the best feature is you take em off the music pauses you put them back and plays automatically
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peewee
Very nice! Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Best Noise Cancelling Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best over the ear headphones I have ever purchased. Well worth the money. These noise cancelling works amazing and they are extremely comfortable. 5/5 would purchase again.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeE, We're thrilled to hear that you're enjoying the outstanding noise canceling feature, comfortable fit, and exceptional performance of your WH-1000XM4, especially considering its price. Thank you for choosing Sony! - Romeo
- Pros mentioned:Battery life, Comfort
Rated 5 out of 5 stars
Good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work amazing, super comfortable on the ears and the battery life is pretty good. I forgot to charge them one time and they still lasted me like a whole day when I used it. These also charge pretty quick for the battery life, overall it’s a good product for the price
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nrkn, Thank you for the great review! We're very pleased to hear that it works amazing and you like the comfortable fit, excellent battery life, and overall performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Awesome Sound Quality, Stellar Noise Cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend for sound quality & noise cancellation. They are excellent at cancelling low-frequency and low-mid frequency noise, but not so much with high-frequency ambient noise. However once you increase the volume when listening to audio, the high-frequency noises are practically non-existent & inaudible. I hesitated before purchasing this product since it's a big investment. The experience is AMAZING so far with sound quality, noise cancellation, built quality, and battery life. I'd strongly recommend this product and can gladly say that this is one of the best headphones out there.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Best headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is in my opinion king when it comes to headphones! I have owned these well over a year now and wanted to hold off on writing a review to see how the battery would hold up on these over time and let me tell you. Its battery is just amazing as well as there sound and everything else! They continue to impress me!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yasser, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl


















