Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$289.99
Save $164.01
Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12572 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 12,573 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Just amazing

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE ABSOLUTE BEST WIRELESS HEADPHONES EVER!!!! A big differnce from the other headphones that's start with the Letter B is that whenever you remove these headphones from your ears...... the music or video you're watching STOPS!!!! I just thinks that's a cool feature. And they're very comfortable to wear! Takes the C charger and chargers up very fast!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Melvin
      Wow! That's great! Thank you for sharing your awesome review. We are very happy as well hearing that you are satisfied with the audio quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever owned! Sounds great and very comfortable. Gets hot and sweaty when running with them on, but thats expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice! We're glad that you like the sound and comfort of the headphones. We also appreciate your review when using it for running. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Noice-Cancelling Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality sound, very comfortable to wear, easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Camel,
      Great! Thanks for your purchase and it's nice to hear your satisfaction on the sound quality and comfortability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noise cancellation headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation, especially while on a flight. Great sound. Easy to pair. Long battery life and quick recharge. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JWilson, Thank you for choosing Sony! We are so glad to hear that you are happy with the sound quality, battery life and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a good amount of pressure. But the sound quality is incredible. Also love the blue color and USB-C. The battery life is insane. No more Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicolas, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best headset

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, nice bass and good controls and is one of the best headsets in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyL,

      You made the right choice! We're glad that you are enjoying the sound quality and controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic sounding headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy and sound fantastic! I would highly recommend it to those who love music and love the quality, fit, and finish. The case comes in handy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FasterRabbit, Thank you for the great review! We're pleased to hear you like the comfortable fit, built-in quality, and fantastic sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Just perfect

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear for long period of times, excellent noise cancellation and were $100 cheaper than Bose 700 so overall excellent value proposition at an amazing price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi phantom79,

      You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My Sony headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is top notch and I love the way they fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdgarA,
      Great! We're glad that our WH1000XM4 erfectly fit your head/ear and you are pleased with the noise canceling feature of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than Bose

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Super comfortable, easy to use. Sound canceling is nice. My husband has Bose but he likes these better and wants his own pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Renee,

      Great! We're glad that you and your husband are enjoying the comfort, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worried they may get too tight but that wasn’t a problem. Great sound quality and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scallions, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent noise canceling Headphone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excited with noise canceling future, the material is so soft and feeling comfortable wearing headphone for long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RajaDP, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Quality Wireless Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great; noise cancellation works wonderfully. I use them to watch TV. This is my second pair!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive feedback on the WH1000XM4, Marge! We feel privileged to know that you're enjoying the great sound quality and the effective noise cancellation of your headphones. It's wonderful to know that you're using them for watching TV and that this is already your second pair. It's our pleasure to provide products that meet your expectations and enhance your experience. Thank you for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones. Feels good in the ear and foldable for travel. Excellent noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bala, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, work them on a trip to Ireland, 12hrs round trip on the plane, super comfortable and the noise cancelling and audio are excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enda, Glad to hear that you are happy with your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfy! They’re so cushioned on the ears and on top it’s really comfortable to wear them. The sound is great and they make everything else quieter

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ipadbuyer, Thank you for this amazing review! We're very happy to hear you're enjoying the comfortable fit and great sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits on my head, sound clarity is awesome, no ambient noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KGBcopy, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    neurodivergent mom of 2 approved!!!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have made my life 1000% better as a neurodivergent mom of 2. Overwhelmed with sounds around me and need noise cancelling! Pop on the Sonys! Can’t focus on cleaning the kitchen?? Pop on a podcast and the Sonys. Seriously, if you’re a mom that gets overstimulated or if you’re just needing a solid, high quality, beautiful pair of headphones. These are so so worth the money. Worth every penny!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliaTorro,

      You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones for music.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, would highly recommend for listening to music. Battery life is fantastic as well, have used longer than a week with no need to charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesu,
      Terrific! We truly appreciate your positive feedback and recommendation. We're glad you are enjoying the excellent sound and long battery life with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancellation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect blend of comfortableness, & music quality.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a *mild* audiophile, I appreciate good sound and enjoy hearing it but I do not wanna carry an interface in my backpack with a generator in my left hand to listen to music on my commutes and at home. And these headphones deliver, more than I thought. I grabbed it on sale but it’s really worth every penny. My only cons are you must use an app to control certain things (but that’s not entirely bad), and the worst thing is the times it’ll cut out and then start to lag with watching Netflix or anything really. Little frustrating, haven’t found a solution but other than that, awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AFPoints,

      We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues with the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help improve your experience:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US