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Customer reviews

Rating 4.7 out of 5 stars with 12573 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 12,573 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones and does a good job noise cancelling i use for school and it blocks out the environment noise in the library pretty well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camie,

      We are thrilled to hear that your WH-1000XM4 headphones are helping you stay focused in the library! We take great pride in our noise-cancelling technology, and we are glad it is providing the quiet environment you need for your studies.

      Thanks for choosing Sony. 

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones owned

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, doesn’t hurt head/ears, sound quality is amazing, battery life amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian,

      We appreciate the 5-star rating and we're happy to hear that you like the sound quality, comfortable design and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound than my audeze maxwells Wish i could use em for gaming

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound Amazing but…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had doing so much on what headphones would be best for me I’ve tested out almost every mainstream headphone the Bose , Beats , Apple & of course Sony I honest feel like these headphones sound the best out the box without Eq , the bass and tremble & balance it’s great for my eyes thr only issue I have with these headphones and maybe it’s most headphones is the comfort level I would give a 3out of 5 because the ear cushion is tight causes my ears get fatigued after long hours of use .Overall amazing headphones I would recommend especially when they are on sale !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JohnO! We're delighted to hear that after trying numerous headphones, you've determined the WH-1000XM4 offers the best sound quality right out of the box.

      Our goal in designing these headphones was to provide a premium audio experience with an exceptional balance of bass and treble, so it's fantastic to know you're enjoying their performance.

      However, we are genuinely sorry to hear about the discomfort you've experienced with the ear cushions. We completely understand that comfort is a critical factor, especially for those extended listening sessions where one might want to immerse themselves in their favorite music or podcasts for hours on end. We sincerely apologize for any inconvenience this discomfort may have caused you, as our intention is to ensure a pleasant and enjoyable listening experience for all users.

      Your willingness to recommend these headphones to others means a great deal to us, and we are grateful for your support and confidence in our product.

      Once again, thank you for choosing Sony and for sharing your valuable feedback with us! We hope you continue to enjoy your WH-1000XM4 and that they enhance your listening experiences in the future.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great cans!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones. The blue ones are beauties too. Comfortable, easy to use, great sound and the noise canceling is soooo sweet. I just took a flight and now I gotta buy a pair for my wife. You can listen at low volume during a flight and not miss a thing. I almost went with the Bose QC II but I’m really glad I didn’t. Everyone says they’re more comfortable, but I’ve got a pretty big melon and I can rock these for 4-5hours while studying no problem. Just get them. Only con is they drop the Bluetooth every now and then. Whatever, takes 10 seconds to reconnect and get back on my way and it’s not often enough to really bother me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    beautiful design and premium sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking headphones. Online they look more pinkish, and I really didn't want that. But in person its a much more premium stone grey collor with nice gold accents. It looks less feminine in person than it does online. Probably the best noise cancelling. I can't hear a thing and the multidevice connect is nice because i can have both of my pcs connected to the headphones at the same time. Sony's app is really helpful too as you can have every device there so you can quickly jump to all of them when you need to. The battey life though is the best, especially since i am always forgetting to charge up my stuff i don't have to worry with these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate,

      Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound 4 your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and sound quality. My 3rd pair they last easily 1yr- 1 1/2yrs. Unfortunately my last pair stopped charging. Sony offers a good warranty, however I use them daily and couldn’t wait so I bought another pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WiseShopper,

      We are delighted you appreciate the great price and sound quality of the WH-1000XM4, and we truly value you choosing them for your third pair. We are sorry to hear your previous pair had a charging failure. Since you couldn't wait for a warranty claim, for future reference, charging issues can often be resolved by using a lower-wattage charger (like the port on a computer) or performing a soft reset by holding the power button while plugging the cable in. We hope your new pair provides you with many more years of excellent performance! Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfy noise cancelling!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling feature! Clean design and super comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradB,

      Thank you for the purchase and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have ear buds but these Sony over the ear are much more comfortable for long wearing. Sound quality is very good! Battery life is extremely exceptional!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shopper! Glad to hear that you are happy with the sound quality, battery life and comfort of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    My Absolute Favorite

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them as a Christmas gift and they were so perfect for me. I had a lot of compliments while wearing them. They are really comfortable to wear in any kind of weather, wouldn't recommend working out in these, they slip out of your head pretty easily, but overall these work amazingly well. The noise cancellation is really good. Definitely worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Daisy! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound. Comparable to Bose. Comfortable. Long battery Life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Snypar,
      Wow! Thanks for the wonderful review and we are very happy to hear that you are pleased with the audio quality, comfortability and battery life of our WH1000XM4. You can now listen to your favorite vibe without the hassle of the outside noise. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Really good but can do without the touch buttons.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good, love the fact it uses USB C like all my other devices and allows wired audio cable for my desktop that doesn't have Bluetooth. Noise cancelation and battery is pretty impressive. Can do without the touch buttons, the slightest bump pauses, skips... the music/Video.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Allen808, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback as this can help improve our products in the future. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    these exceeded expectations!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great!! I should of bought them at first. I started with the Sony Ulta, but the noise cancellation and over all sound quality sounded off. I returned them fo4 the Beats Studio Pro to see if they lived up to the hype seeing several people wearing them at the gym, they were trash. The Beats sounded flat, no EQ on the android app. So i decided to spend the extra money on the Sony 4s, and i havent regretted it. I listen to all different types of Reggae, Hip Hop, R&B and these sound great compared to the rest. I almost got the JBL headphones in the same price range. But the noose cancellation is definitely a game changer. FYI most the over ear headphones are not sweat resistant. I went on Amazon and got the sweat resistant ear covers for $15, because i primarily use the headphones at the gym and i sweat alot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PabloP,

      Thank you for your wonderful feedback on the Sony WH-1000XM4 headphones! We're delighted to hear that you are enjoying the exceptional noise cancellation and sound quality across various genres. We appreciate your suggestion regarding sweat-resistant ear covers for gym use, as these headphones are not waterproof. It's fantastic to know that the WH-1000XM4 has positively impacted your daily routine. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my son for xmas. So far he likes them. He had the over the ear beats and he said these are better especially the noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cnote,

      Thank you for choosing Sony!

      It brings us great joy to hear that your son is enjoying the WH-1000XM4 headphones and appreciates the enhanced noise canceling compared to his previous headphones. We're proud to offer products that provide a superior listening experience and bring happiness to our customers.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Great sound with lots of options in the app. Very comfortable to wear for long periods of time. And the battery life is phenomenal!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiogeek, Thank you for the amazing review! Good to know you like the great sound quality, app customization, comfortable fit, and long-lasting battery life of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Active Noise Cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have way better active noise cancelling than my prior pair of Soundcore Q45 ANC headphones as well as a longer battery life. That being said the sound quality is exactly the same, so if you're hesitant about spending this much on a pair of headphones they're an amazing alternative.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Conley, Thank you for the awesome review! We're glad you like the exceptional noise cancellation and sound quality of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Hearst and very impressed. Comfortable on long flights and excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Novelwriter,

      Thanks for the wonderful! We're thrilled to learn the WH-1000XM4 headphones made such a strong first impression. It's fantastic to know they're providing both exceptional sound and the comfort you need for long flights.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My preferred headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these headphones is fantastic. The sound canceling is also really great, it blocks out the vast majority of outside noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron,

      We are thrilled to hear that you are enjoying the fantastic sound quality and powerful noise cancellation of your WH-1000XM4 headphones! It is great to know that the Dual Noise Sensor technology and our HD Noise Cancelling Processor QN1 are effectively blocking out the world so you can focus on your music.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the headphones and the noise cancellation (my main reason of buying them) was really good I could barely heard anything else besides the music, also loved the fact that I could use them for my computer as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bebop,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love the WH1000XM4 headphones and their exceptional noise cancellation. It’s wonderful to know they provide such a focused listening experience and that their versatility with your computer adds to their value. Thank you for sharing your positive experience—it truly motivates us to continue offering products that enhance your everyday moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Game changer for air travel!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! These headphones are a game changer on long, international flights! Blocks out almost all sounds. It really makes a flight less stressful without all the noises. I also like the feature to turn off noise cancelling (just touch the right earpiece) if you need to hear an announcement or talk with the flight attendant. Highly recommend for flights!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechReviewer1, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! These headphones are are perfect for travel or the daily commute. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Thanks for choosing Sony! -Jess Sony_US