Customer Ratings & Reviews

After watching my phone bill rise from $30-35 a month to almost $80 a month, I made the switch to OOMA. The call quality is excellent and I actually prefer their dial tone better. You know...you pick up the phone to dial and hear a nice harp sound instead of a harsh dial tone. My OOMA bill is less than $5 a month and I had a great experience. Here’s the highlights: SET UP: Set up is super easy. First, I have a Mac computer. Second, I have excellent internet thru my cable company, which is very fast and reliable. After opening the box, I read the clear instructions. I went online, registering the unit and making a user name and passcode for my OOMA account. At that point you choose a phone number, your address (for 911 location) give them a credit card number (for monthly auto-billing) and select whether you want to port your existing number. (I did want to port my number.) This all took about 5-10 minutes. Very smooth. HOOK UP: I plugged the unit into my internet router. It flashes one color, then another once it’s all ready after several minutes. Then, I plugged my phone into OOMA. I lifted the phone’s handset and got a dial tone. I called my cell phone from my home phone and the number (that I’d selected during the online set-up process) came up on my cell. Again, smooth. ISSUES and SOLUTIONS: 1) Caller ID I have the basic OOMA service, not premier. The caller ID is very basic. You just see the person's number on incoming calls, not the name. Apparently with OOMA’s Premier Pkg you see the name, a feature that isn't worth $10 a month to me. My workaround for that was a) Going to the OOMA site, logging in to my account and typing in the names and numbers in my OOMA contact list. What's nice is you can customize it! So, instead of seeing (for example) Smith, John (like my former carrier displayed) I can have it say, “Dad Smith” or something. I also programmed a few frequently received numbers (doctor etc) into my house phone itself as a back up. 2) Outgoing caller ID: The call quality is great. But, MY outgoing phone calls to people show up as Unknown Number on some people’s phones because I don't have Premier. (A minor issue...) So, I just let people know about it. In my mother-in-law's case, I actually programmed my home number into her phone. Now, when I call her from my house phone, it says our name on her Caller ID. (I had to do that will my cell phone for her years ago, too. That's what made me think of it.) No big deal. 3) Multiple handsets: I kept researching this but could never find anyone mentioning this. I have split bi-level house and wanted multiple phones on each floor. Although, I’d plugged the base unit of my ATT phone into OOMA, my ATT phone had only additional two handsets. After sprinkling those two phones upstairs and downstairs, I wanted more phones in a few areas like the basement. So, I used a splitter in the OOMA device to connect TWO base phones (a Panasonic unit and my ATT unit) to the OOMA device. Ok, it looks a little screwy to have two phones side by side on my desk, but this was genius on my part. It enabled me to use my 3 additional panasonic headsets AND my two additional ATT ones. Those additional headsets merely need a power outlet to work, so they can be put anywhere. After using my “homespun splitter set-up” for a month, I can tell you it worked GREAT! I could roam anywhere in my house with any phone and the signal is strong on any phone I use. In fact, a month later I bought second Panasonic unit that came with three additional handsets. I bought a second splitter, too. I plugged the splitter into one of the two splitter phone jack holes, enabling me to have three splitter phone jack holes available. So, what’s more goofy than two phone bases side by side? It’s THREE phone bases side by side! LOL! But, as a result I now had three additional handsets to sprinkle around the house in addition to the other five. 4) The “temporary number” still shows up on calls to others after porting: Our carrier ported my number in about 6 days. We got up in the morning and phones plugged into our landline outlets were "dead." YIPPEE! I think it was a speedy switch because we solely had phone service through our carrier. (We weren’t bundled with internet/cable etc) Once my phone line was dead, I had to restart the OOMA unit. When I called my cell phone STILL showed that temporary number! My solution? I to the OOMA site, logging in to my account. After poking around, I could see that there were two phone numbers showing up there: the temporary number and my former landline number which I’d ported. You have to actually SELECT that landline number and designate it as your number of choice for your unit! After doing that, I called my cell phone and saw my original landline number now showing up. Yippee! 5) Bills My OOMA bill has been $4.71 a month which is exactly what they’d estimated that it would be. There were no nasty surprises. 6) Premier You are automatically enrolled in Premier when you buy the unit and register it. They give it to you for free for a certain “trial period.” However, I was fearful of “forgetting” to decline it. So, I went to my OOMA account online and declined it ahead of time. I forget exactly where I clicked to do this, but you can decline it from the beginning. True, I’m not getting whatever benefits I’d have (better caller ID etc) but since I don’t want those things anyway, I’m not missing it! 7) Suddenly my phone number didn’t work after 60 days After porting my original landline number over to OOMA, and later designating my original landline number, all was well. Until… Suddenly one day (about 2 months after having OOMA) my phone didn’t work. I was out running errands and called home, getting a message that “this number is not in service.” When I got back home, I called OOMA from my cell phone. It turns out that the 60 day Premier trial period was over. Even though I don’t have Premier, I think OOMA purposely “disrupts” your service at the 60-day mark, forcing you to call them to fix this issue in an effort to try to sell you on Premier! When I called, the gentleman was very polite, asking a few questions. He assured me he’d restore my service, but “did I want to hear about Premier?” Um, no. No problem. It wasn’t a hard sell or anything, just a suggestion. As soon as I said I wasn’t interested, he didn’t pursue it. He told me he’s fixed the issue. All I needed to do was restart the unit and my (original landline) number would be restored. This was correct. Not only did my phone ring when I called my landline number from my cell, but my online account no longer showed the temporary number. (It had been visible all this time prior to this day, along with my original landline number.) So, I guess it went back into the cyber phone number bank for future OOMA customers to use. Conclusion: Overall, I’m beyond thrilled to be out of the clutches of my former overly-expensive carrier. I completely understand those people on tv commercials who hold up their bill and rip it in half! LOL! I felt like doing that myself! I love that OOMA has 911 service, you can port your number and the monthly phone service bill is low. I highly recommend it!

I was under the impression that you didn't need a phone jack and didn't need anything else but if I needed to use it with my device I needed to by another part.

Returned it because it would not function with my phone system. Several customer service people gave me different advice to connect but did not work

Pain in the you know what to hook up and set up. Call quality is not that great. Instead of a dial tone you get this musical thing. Couldn't port my number because I canceled my previous service. But they don't tell you that until you're through the setup. I should have stayed with Xfinity.

HORRIBLE. Phone box crashed after 3 weeks. Luckily we did not cancel our original phone service as we were porting over our number. Customer service at Ooma was a joke, absolutely worthless.

The delivery was fine, and the equipment appears to be what I ordered. The problem I contact help service. you offer, to have someone connect the unit. Difficult to find any one who would help. In the end I gave up and it set on the shelf in my office. It was purchase to replace my 11 old unit.

best phone service Ooma - Telo VoIP Home Phone Service - Black

This is a little pricey, but does eliminate a phone bill. I

Lousy product.Terrible support.Don't expect this product to compete with your current service or quality or support if you've currently got a land line.Or if you currently have a large dependable internet provider you're using for your VOIP.

Unit did not work and got no support from manufacturer. Returned.

Not a good value. Once I signed-up for Ooma Telephone Package it took me 4 calls to OOMA to get them to remove the account, and credit me back. Too much of a hassle. I went with MagicJack and it works perfect.

Everytime the system resets I lose functionality with automated phone systems. After the power outage yesterday I am unable to leave a voicemail with my housing authority to place a work order for maintenance.

I live in an area with ZettaBB service for internet. This system would not work well with that service. Incoming calls were ok but outgoing were clipped. Had to return the system. Purchased a Verizon home system instead and love it.

I was prepared to love this. After getting it home, we found out that there are only 15 towns in Montana that you are able to port your phone number. So disappointed that we had to return it.

Like many folks I was looking at trying to save some money on my bundled internet, phone and cable TV bill . . . which wasn't bad with the introductory price . . . but the "regular" price just was a bit too much to swallow. After ditching the cable TV portion in favor of using my existing roof antenna and Roku 3, I began to explore the various phone options and eventually opted for Ooma. This may sound bad to say, but it's not . . . perhaps the best part of the Ooma Telos is that if you didn't know it, you would never know you were using VOIP instead of the regular old telephone line or cable to make your phone calls. Other than a short musical tone when I pick up the phone to make an outgoing call, everything works pretty much as it did before when I had phone service via the cable and before that when I had the local telephone company wire up the house . . . and I guess when you're like me and all you want is cheap, simple and reliable phone service, saying everything is pretty much the same is what truly matters. Of course, the one HUGE difference is the price. An initial outlay of $99 and then that's really all there is if you opt for the basic service. I mean, sure there is a $4 and change bill for the taxes and fees, but honestly it sure beats what I was paying before . . . and before I would have been paying those same fees. Oh sure, about once a month I get an e-mail from Ooma encouraging me to upgrade to a premium package, but this is about as much of a "hard sell" as they get. Quality of the service . . . well as mentioned . . . it's exactly like it was before . . . so there have been no weird distortions, dropped calls, static, echos, etc. Hooking up the Ooma Telos went well and was quite simple, although I have to rather ashamedly admit I had hooked up the telephone line to the wrong port and couldn't get it to work at first. However, a quick call to Ooma and their technical support and I was up and running in less than 5 minutes. I also read some folks saying that telemarketing calls seemed to increase. That has not been the case for me at all . . . in fact, if anything the very few calls I was getting from telemarketers has gone down . . . which is quite surprising since we bought the Ooma from Best Buy back in August and have gone this whole political election season without a single political call. So I guess if I had to sum things up I would say simply that if you are looking for a cheap, reliable way to have phone service at home I would not hesitate to recommend the Ooma Telos.

Was not able to get the product to work and the Customer Care Specialists were unable to figure out why the product would not work. Therefore I am returning the product to the seller.

Easy setup, excellent features for the price. Has a free plan and a pay plan. Pay plan has lots of features at an incredible monthly or yearly price that beats any local carrier. Sound quality is excellent and no different than any phone service I have had previously. If your looking to save money in today's trying times. I would recommend getting one. You can port most phone numbers over to the new service with no hassles. Mine took about 4-5 days. I'm using all my existing phones and loving it.

This is a great product. It works great I'm able to cut down on a lot of solicitors calling. I'm not paying the high price to keep my landline.

Poor customer service and the technicians did not get the device to work! Never used it what a waste of money.

I was somewhat skeptical in making this purchase, but someone told me it was good. Well, he wasn't kidding. This thing is AMAZING. It is super simple to set up. It's even clearer than my old phone service. It is saving me $40 per month. The voicemail is good, but I did get a nice fancy set of Panasonic phones with an answering machine as part of the base unit so I am now using that now. I just set Ooma to go to voicemail after like 7 rings, and my Panasonic picks up after 4 rings, so there's no problem at all. It works like a charm. I would highly recommend this to anybody. Also, customer support answers quickly to guide you through stuff. I ported my number over ($40) but that was well worth it since I'd had that number for 11 years. The port took place within 2 weeks and went through flawlessly. I just cannot say enough good things about this Ooma Telo. Everyone should make the switch if you want good quality calls for under $5 per month. I did opt out of the premier plan because I didn't feel I needed to spend the extra money on that, but it did have some nice features if you can justify it.