Customer Ratings & Reviews
- Model:
- 910-004790
- |
- SKU:
- 5592421
Customer reviews
Rating 4.7 out of 5 stars with 3837 reviews
(3,837 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the M720 Triathlon Wireless Optical Mouse, highlighting its ease of use, Bluetooth connectivity, and ergonomic design. The mouse's size is appreciated by those with larger hands, and the battery life and infinity-style scroll wheel are also well-received. While some users feel the mouse could be heavier, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Click stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Click stopped working soon. It sometimes does double click, sometimes not even a single click
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the click function on this mouse stopped working for you. Lets see if we cant get this fixed for you! This mouse does come with a 1 year warranty through Logitech so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024921754-Warranty-M720-Triathlon. I hope this helps resolve your issues. Have a wonderful day!
-Danielle from Logitech
Rated 1 out of 5 stars
Started off good but features died
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months or so features stopped working that would allowing me toggle between computers. I spent countless hours with tech support to no avail. Advanced tech support called me back after several weeks worked with me another 4 or 5 hours only to send me and email saying so sorry didnt even iff to replace the device.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Meek,
I am sorry that the M720 is not working as expected. I will record your product insight and pass it on for further investigation. Logitech appreciates your product review. - Leo from Logitech
Rated 2 out of 5 stars
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frustrated with the way this mouse works. Settings on side of it are too sensitive.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Chuckf,
I am sorry that the M720 is not meeting your expectations. Logitech appreciates your product review. - Leo from Logitech
Rated 4 out of 5 stars
Like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse works good. Use it with home desktop and work laptop. Love that you can change the wheel to free spin for those large spreadsheets.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 3 out of 5 stars
Solid Mouse (subpar gaming mouse)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid mouse to use in general, but I would not recommend using it for video games
I would recommend this to a friend Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He loves his new mouse, and it’s not as noisy as the old one.
I would recommend this to a friendRated 1 out of 5 stars
The Lag Was Ridiculous.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Bluetooth device had such a lag. Not only did you have to move it around for about 10 seconds each time you wanted to use it if you weren't just actively using it that very second, but you wouldn't see your mouse pointer, and you wouldn't notice that you clicked on anything, until about 5 seconds after you had. I returned it after a frustrating 3 weeks of owning it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi EducatedShopper, So sorry to hear about the lag issues you had with the M720 Triathlon Wireless Mouse. Hope this hasn't dissuaded you from choosing Logitech in the future. Sometimes there are firmware updates that are needed due to the changing nature of operating systems and Logitech is constantly working on updating their products accordingly to help keep them running as they should. The firmware update tool can be found on Logitech's product support website, www.logitech.com/support. Thank you again for choosing Logitech and hope you will choose us again.
Rated 5 out of 5 stars
It Fits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the shape it fits comfortably and it glides.
I would recommend this to a friendRated 1 out of 5 stars
Slow response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse shuts off when left unmoved momentarily, and it takes longer than practical to start back up. Even when filling out a form online, by the time I am done typing my name, I have to move the mouse back and forth a few times for it to respond. Very annoying.
No, I would not recommend this to a friendRated 2 out of 5 stars
problematic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the mouse but it was problematic, specifically, scrolling when I didn't want it to. I returned the mouse.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst mouse ever I nooughty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using it for 3 months now, and it was just for work-at-home, so it was not at all for a hard game use or anything rough. But now, the scroll roller (I don’t know how to call it) keeps rolling without stopping, and pages keep scrolling however they want. I am really disappointed with this product
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your scrolling issues with the M720. Your mouse comes with a manufacturer warranty. Please visit us for tech support so that we may resolve this issue for you. https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.honestly, I throw this into trash, wheel rotating itself and not controllable. not worth the money. wasted
No, I would not recommend this to a friendBrand response from Logitech
Posted .We truly regret to hear about your unpleasant experience and this is surely not what we want to deliver. We'd recommend you to contact the Logitech support team for a more suitable resolution. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
Rated 4 out of 5 stars
It's a mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. I would recommend it, since logitech is reliable.
I would recommend this to a friendRated 1 out of 5 stars
logitech
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this mouse, there are too many things in the way using the mouse!
No, I would not recommend this to a friendBrand response from Logitech
Posted .We value your feedback and apologize for any inconvenience caused. Thank you for bringing this to our attention. Please don't hesitate to contact our dedicated support team. We are here to address your concerns and ensure your satisfaction. Your feedback matters to us!
Rated 1 out of 5 stars
Will be returning this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had any issues with Logitech products before but this mouse and the keyboard (780) both drop wireless connections on a regular basis.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues you are having! Lets try and get them fixed! There are two things we can try to help with this issue. First, please make sure the drivers are up to date on your computer for this device. You can find the updated drivers for this device on the support page for this item on Logitech.com. The second thing we can try is a firmware update for the device as well. This is located on the same support page. I hope this helps! Thank you for taking the time to write this review, we appreciate all the feedback!
Rated 1 out of 5 stars
Died after two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great mouse and very comfortable until it just stopped working one day. Tried replacing the batteries and everything else I could find on the help website but shows no signs of life.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Adam,
I am sorry to hear that the M720 stopped working after such a short period. Logitech appreciates your product insight.
- Leo from Logitech
Rated 1 out of 5 stars
Mr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Doesn't work well on my mac. Bought one from Apple. Wish I could get my money back.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unfortunate! Refer the mentioned steps and check if that helps to resolve the issue: 1. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. 2. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay. 3. Keep other electrical wireless devices away from the USB receiver to avoid interference. 4. Try on a different computer. Incase if the issue still persists, reach out to Logitech Support Team.
Rated 1 out of 5 stars
Sounds good but worthless with OS X
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to configure with standard written instructions from Logitech for days and just does not do what is advertised. Contacted Logitech several times but apparently they do not do support and got no help but written instructions over and over.
No, I would not recommend this to a friendRated 1 out of 5 stars
mousse performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good performance on the desk , i have old model some Logitech this one working better then it
I would recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear about the experience. Make sure your Logitech device is in close range of your computer. Additionally, try removing and re-inserting the batteries in your device. If the problem persists, feel free to reach out to our support team for further assistance.
Rated 1 out of 5 stars
M720 Logitech Mouse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using the mouse, it allows the screen to scroll up and down uncontrollably.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Very sorry to hear about the issues you're having with uncontrollable scrolling with the M720 Triathlon Mouse. It sounds like you're needing a firmware update for the mouse which can be facilitated using Logitech's Firmware Update Tool software. Here's a link to that and other downloads: https://support.logi.com/hc/en-us/articles/360024698414--Downloads-M720-Triathlon-Multi-Device-Mouse. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech