Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the USB-C Dual HDMI Mini Dock for its ease of use, HDMI connectivity, overall performance, and compact size. Many find the price point appealing and value the multiple ports and monitor support it offers. However, some customers have reported compatibility issues and concerns about the device's heat generation. A few have also mentioned connectivity problems and expressed dissatisfaction with the cable length.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Don’t buy if you have a newer Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the packaging saying it will work with Mac, it will not display video on dual monitors on MacOS 13. This is a known issue (as show on their website) but currently no fix. It’s useless for newer Mac owners.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Terrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible defective product. Doesn't extend correctly for Macbook Pros, even with the bad driver software that's required to be installed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual HDMI Mini Dock. Our customer support team can assist you finding the problem and solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work well with my wife’s work computer. HDMI’s split resolution and the Ethernet cord didn’t click in.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We want to thank you for trying the JCD381 and providing us feedback on what different customers are experiencing, we would love the opportunity to find a solution to this matter. If you wish to contact the support team and allow us the privilege to resolve this, please contact the j5create support team on the packaging.
Respectfully,
j5create
Great for laptop bag
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With so many laptops only having USB-C on them, this J5 is a great travel piece for a person’s laptop bag.
I would recommend this to a friendBrand response from J5create Team
Posted .Its compact and lightweight design, making it great for use on the go.
- Cons mentioned:Compatibility
Doesn't work with Mac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with Mac - bummer. I haven't tested that with MacOS. I don't know why it is so.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Kishore, I'm sorry to hear the JCD381 is not working with your Mac. In order to determine compatibility and the root of the issue, I recommend contacting the support team printed on the casing to speak with a rep. An agent will be able to diagnose, troubleshoot and offer a working solution.
Respectfully,
j5create
You need a driver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires a driver for use, which was not stated on the packaging. Setup was not straightforward either. When using on Mac, you have to disable security features as the driver makes the Mac think the screen is being recorded, which also disables Notification Center and unlock with Apple watch. Spend a little more and get a docking station that’s plug and play.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Please contact our Customer Service Team, so that they can get more information from you and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
Had 2 options, bought this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems cheap and connections already loose out of the box... But does the job. Definitely shouldn’t cost what it does.
I would recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you; in order to properly help with resolving the issue. Thank you.
hdmi mini dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product and i will buy again, in the near furture
I would recommend this to a friend- Cons mentioned:Compatibility
Not what i wanted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hub does not give me access to my second monitor, which is why i bought it. Anythingvelse works fine when plugged into it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual HDMI Mini Dock. The USB-C Dual HDMI Mini Dock is cable of 2 displays. The driver must be installed in order for the dock to extend 2 displays. If you have any other questions please contact our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Terrible device!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my 2019 MacBook Pro so that I could connect a second monitor. The performance of this hub is terrible. It has horrible screen tearing even when just scrolling text within a document or web page. There is no way to change the refresh rate of the device to fix it. This device isn’t a standard USB docking station either. With all the other ones I’ve used, I just plug them in and they work. With this one you have to download an application/driver and then give screen sharing permission to the app, which makes me nervous since this can be a security hole, i.e, how do I know that this screen share data isn’t being sent somewhere else. On top of that, the Ethernet connector isn’t showing up as a network device either and doesn’t work when plugged into a network and the USB-C power connection is loose and the cable keeps falling out. I contacted their email support about all this but never got a response. Stay away from this product!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this, thank you.
- Cons mentioned:Heat
Gets very hot while in use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Does what it is supposed to do. But it gets very hot while in use. It will burn you.
I would recommend this to a friendBrand response from J5create Team
Posted .Hello,
If this device gets hot enough to burn you there may be a defect. I would suggest immediately discontinuing use and return it to the retailer where you purchased it. This docking station like all electrical devices will generate some amount of heat. The aluminum construction of this device will radiate more heat than a device with a plastic outer shell. This will cause the device to be warmer than you expect, but should not get hot enough to cause injury or damage. We really appreciate your feedback.
Thank you,
j5create
Great little docking station!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little hub to connect laptops to larger monitors, keyboards, printers, etc.
I would recommend this to a friendnot enough ports
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have worked fine if i wasn't setting up dual monitors, speakers, and camera. not enough ports.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Jason, not sure how many ports or what type of ports you would like to have. You may want to check out the JCD543 or 543P, JCD533 or JCD542.
Good hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great just as described. Would recommend if you are looking for a usb hub
I would recommend this to a friendUSB Type-C Dual HDMI Mini Docking Station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple uses beats the laptop docking station I have used for years! Backwards-compatible makes it invaluable!
I would recommend this to a friendBrand response from J5create Team
Posted .Thank you for leaving a review on the Dock. I'm happy to know that it is a perfect fit for your everyday solutions. Best regards, j5create.
J5create
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handy for those who have purchased a new macbook that no longer supports usb A i think it is. Anyway, its very handy
I would recommend this to a friendBrand response from J5create Team
Posted .Extra connectivity for your computer.
Multiple uses for this item with tv and computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I would recommend it to anyone who is interested in using multiple media, camera, or media items at one given time.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Reid,
We appreciate your recommendation of the docking station. The dock adds a lot of ports that will improve productivity at your laptop.
Have a nice day,
j5create
- Cons mentioned:Compatibility
Couldn't get it to work :-/
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't work for us. Perhaps it was a fixable compatibility issue, but we returned.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Due to the different operating systems, the JCD381 may require technical assistance in order to obtain full functionality. We're sorry to hear you were unable to get it up and working as intended. If in the future, you experience such issues again with our adapters, please feel free to contact the support team printed on the packaging and a specialist will be ready to lend a helping hand.
Thank you,
j5create
Great docking station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this docking station for church. Great for pro presenter if you want to stage display in addition to regular projector.
I would recommend this to a friendBrand response from J5create Team
Posted .Hello!
Glad to hear that the JCD381 has made things better at your church and I hope it continues to do so for a long time. If you ever have any questions regarding your device, please don't hesitate to contact us and we would be more than happy to help you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Works well with all my other items; phone, laptop and mobile charger
I would recommend this to a friend