Customer Ratings & Reviews
- Model:
- BES880BSSBUS1
- SKU:
- 6203022
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Barista Touch Espresso Machine for its ability to produce great coffee and its ease of use. The integrated grinder and touch screen features are also appreciated, along with the overall design and performance of the machine. While the price may be a concern for some, and the noise level is noticeable, the positive aspects of the machine seem to outweigh these drawbacks.
This summary was generated by AI based on customer reviews.
It will Break
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought TWO of these. One for us and one for our son. BOTH broke with the same problem and when we looked online, others had the exact same problem. Charge $268.97 (EACH). labor alone was $219. So, plan on it breaking about 1 one year later and then dealing with bots before you speak with someone live, then waiting for a shipping box, shipping it back, and waiting 7-10 to get to back. What a scam! Repair description: Seal Showerhead 54Mm / NTC BASE ASSY FROM PDC2315. Parts were $29 and labor was $219 for each coffee maker.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Low Quality, High Price, Won’t Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We loved the barista touch for its convenience and quality espresso. Unfortunately, despite religious maintenance and cleaning, issues began just after the 2yr warranty expired. First, we could no longer use rhe Americano button because the machine couldnt successfully switch over from hot water to espresso, causing an incomplete shot. We got over it and did each step manually. Then, the bean grinder completely stopped working. Unacceptable quality given the price!
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV240201BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Impossible to register for Warranty or support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware, I invested 4 hours with my model number, serial number and a copy of my order (which has strangely disappeared from my list of previous BestBuy orders, and was unable to register this expresso. In my Breville account it shows I live in Canada, and I am unable to update my location to the U.S. I tried unsuccessfully to create a ticket (got "batch errors) so the only option was waiting on hold a min of 30min. If you care to have a warrenty or support on an expresso you may want to consider a different brand. It does work well and there are no issues. But I hope it never breaks.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220527USBBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Hot Coffee - not really
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Espresso machine in July and I have been using it for 6 months. It makes specialty coffees, i.e., Lattes, Cappuccinos', Flat Whites fine, but if you are looking for a hot cup of coffee without adding the milk, so a hot Espresso or a hot Americano I would not purchase this machine. I need to preheat the cup before I use it and run hot water through the machine before making the coffee and it still is not hot. I have the setting at the highest heat level, but still it comes out a little warmer than luke warm. I can't have a cup of hot coffee. It grinds and does everything else okay, my only compliant is it does not make "hot" coffee. Not a fan of the machine considering the price I paid.
No, I would not recommend this to a friendJunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 1/2 years. $1,000 paperweight. Milk frother stopped heating.
No, I would not recommend this to a friendBad not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed to much money for a so call coffee maker, that the coffee comes out cold
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230626BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Customer Support non-existent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of ownership, the device starts up with an error 05 and all functions are disabled. I tried getting ahold of support through multiple channels - phone, filing a ticket, and e-mail - and I suspect that there is no one actually working customer support. This is a neat device but a very risky purchase - if something goes wrong, you're completely on your own.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV221223BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.