Customer Ratings & Reviews

Bought this recently, and having trouble getting espresso timing right. Minimum water run is set for 15 seconds, which is too much water. Need to perfect it to Italian mini shot. Any recommendations are appreciated! Rep please call me :)

This was such a great purchase! We have had our eyes on this machine for quite some time. We finally bought it and immediately agreed after our first cup of coffee that it was worth every penny!! If you are on the fence - no need to be! We are beyond happy and every morning coffee feels like a luxury!

Dents easily from Normal use. Not the most intelligent either if you rely on it doing measurements for you

We’re having constant issues with this machine. First one we bought didn’t work after setting everything up. It would only grind a tiny amount of beans and realized the grinder was faulty. We returned it no issues with Best Buy and was able to exchange it for one that worked great…until it didn’t. We’ve had it two months and noticed it wasn’t producing enough pressure for an espresso. And the suddenly….the same grinding issues as the first machine. Now it’s out of its return window and I have to go through Breville directly. I love Breville but this has just been a disaster of a machine from day 1.

Too much manual work. We ended up getting the Delonghi that does all automatically for you, especially the pressing of coffee ground.

As an espresso novice, this machine has been incredible! Easy to set up and use once you get your settings right. You can make coffee shop quality drinks right at home. Definitely like and would recommend to anyone in the market for a high-end espresso machine.

This espresso machine is amazing! After a few test shots and dialing in, I’m making delicious flat whites. I love being able to customize my drinks and the ability to texture milk automatically or manually depending on how involved I want to be.

So far working great. Only downside so far is Milk steamer doesn’t get as hot as I would like.

I finally broke down and splurged on this espresso machine. I love it! It took me a handful of times to get the hang of it, but it is actually pretty easy. My guests over the holidays were impressed! It looks pretty in my counter.

Mine stop working after a year, seal went bad, sent it off to Breville to get seal replaced they charged me $249.00 to put a seal in it was a $6 part . Got it back now water is leaking out the back. How do you replace a seal and not check and make sure everything is ok. Very UPSET.

The machine is well built with this price. The coffee taste pretty good, through it requires some practice at the beginning. I love that it allows both automatic and manual frothering, and it’s pretty good and easy!

I love it. The temperatures are easy to read. I can froth the milk faster than the previous model which lasted me over 10 years. I am able to program by name how much and for how long to make the expresso.

This machine gives you acceptable coffee. Not a very special one. Definitely does not with 1100$.

The best coffe but ...machine stopped working after 14 months.

Really poor coffee. Wasted a lot of coffee. My cheaper $150 espresso machine brewed better coffee on it. Their support is good but spent a lot of time on it. I’d rather buy this through a different retailer who has 30 day return window than being stuck with a 14 day return window on BestBuy. At least I’d be able to return. Unfortunately, I missed my return window in going back and forth with Breville customer support.

Best Buy would not honor their price match policy. Im returning this item. Dont know how this company stays in business with their poor policies. I will shop almost anywhere else in the future.

So hard to get a good latte. Espresso was too watery or too dark / bitter, no matter what grind settings we tried. After wasting so much coffee beans, water and milk, we returned it for a refund. Last but not least, most of the coffee maker parts were built with cheap plastic. Not worth the $799 price tag.

Six months into this purchase and the machine has no water pressure. I’m giving it 2 stars because when it was working properly, it pulled a delicious shot. Almost the best I’ve had. Will update after my experience with the warranty department

For a person like myself who wants a great espresso drink with little to no knowledge of how to make them, this machine is awesome.

Works like a dream easy to use slight learning curve to fine tune the flavors to my preferences but nothing better than a good cup of coffee in the morning