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Customer Ratings & Reviews

$101.99
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Comp. Value: $115.99

Customer reviews

Rating 4.5 out of 5 stars with 2800 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers love the KX-TGE632M DECT 6.0 Expandable Cordless Phone System for its ease of use and sound quality. Many appreciate the call-blocking and caller ID features, along with the reasonable price point. However, some customers have expressed concerns about the battery life and volume, while others found the instructions to be unclear.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 2,800 reviews
  • Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this one because the last Panasonic had cheap base and phone was loose when sitting in base. This one seems to be better quality. Time will tell. Thought it was a bit pricey but needed a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one feature that really stands out for me is the verbal identification of a caller gives you the option of taking the call or leave a message. Also miss call is documented.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -G Panasonic

  • Rated 1 out of 5 stars

    Cheap phone, difficult to understand, poor manual

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaply made, headseat doesn't fit the ear very well, terribly difficult to understand all the features, some of which are unnecessary, and even the manual doesn't talk in specifics so you have to read and reread to even get a clue as to how to use a certain feature. Would never recommend, especially to older people. Our last Panasonic was awesome, however, after 20 years, it had developed some flaws. Wish we had never purchased.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to hear your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you support. Panasonic

  • Rated 5 out of 5 stars

    Liquor ball sandwiches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phones! 1st call i made was to Jim Layhey & asked for his liquor ball sandwich recipe. It was simple white bread soaled.in vodka then squished in to liquor balls.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic

  • Rated 1 out of 5 stars

    Unsatisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greeting and person calling does not talk on answering machine have to pick up handset to here who is calling Very dissatisfied. My old Panasonic answering machine would talk out load when a call came in so I would k ow if I wanted to talk or not.So to me this new answering machine is useless payed enough for it so I should hear my message and who is calling without doing anything to hear it.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to hear that you are not happy with the KXTGE633. Based on what you are describing, sounds like you do not have the "Call Screening" feature turned on. Our Panasonic website has multiple ways to reach out to our support team whom would be happy to assist you with getting this feature turned on if you need it. Panasonic

  • Rated 4 out of 5 stars

    Good four handset phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that bothers me about this phone is that when you talk into the handset your voice sounds like the phone is not on ( to your own ears ) or the that microphone that picks up your voice isn't on.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working well at all. Very disappointed. Stayed on the phone with Panasonic support nearly an hour They tried to find every excuse to say nothing could be wrong with the phones. They ended up wanting me to send the ohones back for repairs only. Ill just keep them, dont trust Panasonic to do effective repsir.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for raising this concern with us. We want to assure you that our customer care team is well-equipped to handle troubleshooting and pinpointing the root cause of the issue you're experiencing. To ensure we have all the necessary information to assist you effectively, please don't hesitate to reach out to our live chat support once more. We're more than happy to give it another try and work together to resolve the issue for you. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 1 out of 5 stars

    no hearing aid bluetooth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone does not appear to have bluetooth connection to hearing aid. Nothing was mentioned in the manual

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Soren! Thank you for your feedback. We’re sorry to hear that the KX-TGE633 did not meet your expectations regarding hearing aid connectivity. While this phone system does not offer a direct Bluetooth connection to hearing aids, it is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316, and it is in compliance with the TIA-1083 standard which makes the phone system have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants. We recommend you check with the manufacturer of your hearing aids for additional information. -C Panasonic

  • Rated 5 out of 5 stars

    almost same as prior model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was looking for new landline phone without going overboard with today's features. this model is similar to my prior one from the early 2000's yet is updated to accommodate today's techies. the number pads are larger as is the entire handheld unit; I preferred the smaller version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Panasonic all the way for cordless phones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third or fourth Panasonic Cordless Phone System that I have purchased (always from Best Buy!) Love this one..it even has a voice alert for when the battery on one of the handsets is low.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    just change batteries and save yourself money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item. Did not function the way my older model worked. I just replaced the batteries in my old phones and now all is good.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for bringing this to our attention! Your feedback helps us do better. We are truly sorry to hear about the situation you experienced. -C Panasonic

  • Rated 1 out of 5 stars

    Panasonic should change name to CrapaSonic

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheapest phone on the market. They will not last you one year.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Martine! Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Please note that products purchased new from authorized retailers come with a manufacturer’s warranty. In such situations, we recommend seeking professional assistance from one of our authorized service centers. - S Panasonic

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It’s cordless

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my mother to use throughout the house. Battery life on these are not so great.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 5 out of 5 stars

    Good replacement for Old Phone System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old Panasonic System worked very well for many years before it quit. Naturally, we looked for Panasonic again. So far, we are enjoying using it. The distance it will receive signal from the base is less than the old one, but is still pretty good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the phones the only complaint I have is that the battery life isn’t very long. Doesn’t last a day of left off the charger.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be contacted via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic

  • Rated 2 out of 5 stars

    It rings....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very tinny and muffled. Very low volume ring tone and very difficult to get quality sound from handset. Of the 3, none is better than the next. Big dossapoinment for the price.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your valuable feedback. We are sorry the volume level of this product doesn't meet your needs. You may benefit from purchasing the Panasonic KX-TGM450S Amplified Cordless Phone with Answering Machine. This will give you much more flexibility to adjust the volume. Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor Battery Life

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Batteries on These Phones Drains Daily!!! It is almost impossible to keep them charged...

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. If the battery life is short, please considering changing the rechargeable batteries. Panasonic

  • Rated 5 out of 5 stars

    love the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its the best phone we have ever owned. Call block to block spam calls is excellent. i love how easy it is to personalize the volume, message for answering machine..it locates the phone if you lose it. the charge lasts for many hours

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 5 out of 5 stars

    Bought as birthday gift.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A dear friend in need of a working cordless phone set. She hasn't had any complaints about the phone. I am going to double check all the options on this phone as I am in need of a new cordless phone in the very near future.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Defective out the box.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The base was charged for a full 2 days and never held a charge. I ended up returning to the store.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic