Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Nice receiver but sub output is moody
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Receiver works well however the sub output was difficult to get working properly. HAd one dead out of the box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi onebadjd,
We are sorry to hear what happen. Make sure that the speaker pattern and sound field
setting are correct otherwise it will not work. Check the link below for more information.
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001605061.html?search=Selectable%20sound%20fields%20an
Regards,
David
Worst Sony product I've ever owned. Buy something
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product do not buy, Works well only when it wants to. Have to reconfigure/re-set it up every week or so. Super frustrating. Buy something else. I have owned probably over 25 Sony products in my life and have have always thought that they were the best bang for the buck. I have been happy with every Sony item I have bought until this one. Maybe I got a lemon. Who knows, but I would recommend you get something else. Nothing good to say about this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
We want to say sorry for any inconvenience you may have experienced with the AV receiver. We will surely take note of this feedback as it helps us improve our products/services. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Great value for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Currently using this as a 5.1 setup and the quality for the money can’t be beat. Worth it
I would recommend this to a friend - Pros mentioned:Sound quality
Great AV Receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy set up and pairing with Sony TV. Sound is pretty dynamic with Def Tech speakers
I would recommend this to a friend Okay receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this receiver to replace our Denon receiver. The surroundsound wasn’t as great as we expected
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lucy, We appreciate the feedback. Be sure to select the try out the different sound field options for the content to obtain optimal surround sound effects. For details on the sound fields, please refer to this link: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001605061.html -Sam
Great Stereo for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up this stereo on sale for Christmas around 200 open box. At this price point I was blown away by the performance. I have not had a chance to fully test the Atmos part however the receiver works well when playing other 4K content. This receiver does not offer app compatibility therefore I’m removing one star
I would recommend this to a friend- Pros mentioned:Sound quality
Perfect for the Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am running 5 speakers plus a sub in my den and getting fantastic sound quality.
I would recommend this to a friend Sidney Boston
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sony worked finr but it just did not have enough power for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Speaker,
Thank you for the feedback. The STRDH790 receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
Protect Mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only works for about a year before going into Protect mode. You can get it fixed for free but takes 1-2 months and will just end up happening again in about a year
No, I would not recommend this to a friendIt randomly hanged input and
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It randomly changes input and blinks noise on and off. It happens almost every time we watch and most times several times. You can fix it by going up to the receiver and changing the input back to the correct one. It is very annoying and I’m not happy with it. I would definitely look for something else that doesn’t have problems.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good vibes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to upgrade surround sound system after getting a new TV Great sound
I would recommend this to a friend Don’t Purchase This Unit!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never! Never! Never! Buy this unit! I have had this unit since Christmas 2022, it is being returned for service a second time. Dealing with Sony has been very frustrating. Best Buy only gives 15 days for replacement, Sony will NOT replace unit, they only repair. Last Sony item I will EVER purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MargaretL,
Thank you for the inquiry and we understand your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Underwhelmed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power rating is extremely misleading. It is GROSSLY underpowered for the mission and lacks bass power. If you go this route an equalizer is a MUST ! My 20 year old Yamaha puts this thing to shame, but lacks the digital connections for home theater this receiver has.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OldMoto, While we're glad you like the digital connectivity options of your Sony AV receiver, we regret to hear you're having a low-level sound issue with it. Please try to follow the troubleshooting steps on the link below for optimal listening experience.
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553107.html
An equalizer needs to be connected to the tape monitor loop on an AV receiver in order to operate. The current line of Sony receivers do not have a tape monitor loop. For this reason, it is not possible to connect an add-on equalizer to current Sony AV receivers.
Most Sony receivers feature a built in Digital Signal Processing (DSP) Equalizer. The addition of an equalizer is not needed, and would provide no additional benefit to the overall sound output of the receiver.
For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
ok reciever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS GREAT BUT VERY VERY HARD TO SET UP. TOO MANY DIFFERENT SETUPS FOR IT TO WORK PROPERLY
I would recommend this to a friendLow tech at best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as it's supposed to....but quite a let down. I replaced a 25 year old Technics that was state of the art back then. This is nothing compared to that. You can't even change the bass and treble. Who ever heard of something you can't change that on. Quite disappointing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertD, We regret to hear that the receiver did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around. You can adjust the bass/treble level of the front, center, surround/surround back and height speakers. Ref: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001605063.html?search=bass
Should you need further assistance,please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this one - it doesn't have the capability to separate zones. I have been trying to upgrade for over a month, but the one that can do that and is in my price range is always sold out. The Yamaha 2 zone is supposedly a better option. I'll let you know if I ever get to purchase one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi shelly, Thank you for the feedback on your experience with your STRDH790. We value your opinion and we would like to apologize if the features of the STRDH790 did not meet your expectations. I would suggest checking out the STRDN1080 model for the multizone features. Hope this helps. Regards, Sam
Receiver
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was not a good match for my system; returned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leslie, We are sorry to hear that the STRDH790 did not meet your expectations and it had to be returned. We understand that we have different preference when it comes to audio. We hope that you consider Sony again in your future purchases.
Regards,
Carl
Sony Rec
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited options - Hard to set up - @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyRec,
We do apologize for the inconvenience. We would love to provide assistance in getting the settings on your receiver setup to your liking. Refer to the Operating Instructions for an explanation of how to install and prepare the receiver, and descriptions of parts and controls.
https://www.sony.com/electronics/support/res/manuals/4726/890436b47fd2ffcc4003f34dc5f2592c/47269051M.pdf
We also encourage you to make use of our many online resources to help with questions regarding your Sony product.
https://www.sony.com/electronics/support (Sony Support website)
https://us.esupport.sony.com/support/s/support-contact?language=en_US (Chat support)
Happy to help,
David
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this amp , is not reliable , mine had to be returned as it would go on to protection mode without any reason , this is a well known issue for this amp .
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with this product until I realized it does not transfer 4K HDR signal through the PS5. That's why I got it. Very disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rayy We're sorry to hear about the issue you're having. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn your experience around. Please refer to the steps below to troubleshoot the problem:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553102.html?search=4k
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin