Customer Ratings & Reviews
- Model:
- 910-005469
- |
- SKU:
- 6265133
Customer reviews
Rating 4.7 out of 5 stars with 7528 reviews
(7,528 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great sale price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found this online and beat buy matched price. Thank uou
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 1 out of 5 stars
defective left button
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the left click button for this mouse is defective as others say, drag and drop became so frustrating with this mouse. All its features worth nothing while having this problem.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello customer, I'm sorry to hear that your G502 Hero is having some left click issues. If you navigate to our support site, you can find instructions on how to clean the left click, which can sometimes fix the issue.
Rated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good control but little a heavy. overall worth it!
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 1 out of 5 stars
Poor Quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left and right click buttons failed in less than a year. It phantom presses and irregular intervals. Side to side motions feel weird and the middle click is hard to use. Good mouse overall while it lasted. Spend money on a better mouse.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are so sorry to hear that the G502 HERO mouse did not meet your expectations. Especially after only a year of purchasing it. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Luckily, the G502 HERO mouse comes with a 2 year limited hardware warranty. Please reach out to us at our Logitech Support website to submit a warranty claim. We look forward to helping you sort this issue out. Have a great day. -Ricky from Logitech. https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393&pID=ca26fe71-7db0-11e9-bada-0d0ae3e3b87f
Rated 2 out of 5 stars
Clicking and DPI Issues
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 of these when they were sale. All 3 have the same problem with random left double clicks and loss of click when dragging windows, icons or files. On 3 occasions, I experienced ghost clicking (the mouse clicks by itself) and opened hundreds of browser windows. Also, the mouse would reset itself to the default DPI setting. Keep in mind this occurred on 3 different devices on 3 different computers. Very frustrating and not what I've come to expect from a Logitech mouse. I've come to the point where I'm not sure I will buy another Logitech mouse and have decided I will never buy this model again. The G502 I own does not have the issues I'm experiencing with the SE model.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello customer, I'm sorry to hear that you've been having some issues with your G502. For the double clicking issue, if you navigate to our support site, you can find instruction on how to clean the left click of the mouse, which can sometimes solve the issue. For DPI, I would recommend you download our GHub software, which will allow you to customize different settings on the mouse, including the DPI, and save the settings to the mouse's on board memory, meaning even if something happens to your profile, the mouse still has it saved.
Rated 3 out of 5 stars
Not as good as I hoped.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works okay. The roller ball doesn't always sense every time you go up or down, so sometimes you need to go a few clicks before it responds, then it'll go multiple scrolls & you'll have to go back the other way to get where you wanted to be.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 4 out of 5 stars
good.................................
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good..............................................
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 3 out of 5 stars
Not for smaller hands
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this mouse to use while playing Ghost Recon Breakpoint, and I've noticed that it would be a little more ergonomically friendly if my hand has a little larger or the mouse was shorter in overall length to easier reach the further forward buttons on the side.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Good mouse
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse was great for playing games! It has a decent amount of weight, could be a con for some of you, but I personally like it. Unfortunately the mouse 1 (left click) started have some issues, one click would be equal to clicking 6-7 times.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 1 out of 5 stars
Bad mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this mouse and it works on a basic level but the program you’re supposed to download will not recognize the mouse. I would recommend something else. I’m thinking of buying a SCUF mouse I bought a Xbox controller from them and it works wonderfully.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that the G502 HERO wired mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you ever experience any issues with our products, please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
https://support.logi.com/hc/en-us/articles/360024148914
Rated 4 out of 5 stars
easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gift for my son. Him and 3 of his friends have it.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 4 out of 5 stars
good mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good gaming mouse. Got it for christmas.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 2 out of 5 stars
defect out of the box, bad luck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defect out of the box issue 1, G8 key not working, no matter how hard I pressed it's not clicking. bind a character key to it to test if it's just silent, got no output from it at all. issue 2, left and right buttons are loose. their front edges seem to be a bit lower than the dead G8 key's front edge, and when my fingers leave the left and right keys, the keys go up and bounce back down, make me wonder if I have very sticky fingers. got a G502 hero (non-SE version ) as a replacement, quality is much better. the scroll wheel still has a horizontal rattle while it's in the smooth scroll mode but I'll live with it. considering SE's current price, if you are not unlucky like me, this might be a very good deal,
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
EDU YOUR YOUR STAFF
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DID NOT BUY THIS SET OF HEADPHONES. I CLOSED MY ACCOUNT WITH BEST BUY BECAUSE NOOOOOOOOO ONE WOULD HELP ME AND MY EMAIL DID NOT MAATCH BUT I HAD 15+ PROOF THAT IT DOES JUST LIKE I HAVE THIS FEEDBACK GOING TO BE ON MY GOOGLE MAPS PAGE.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello customer, I'm sorry to hear that you had some issues with your G502 Hero mouse. For further assistance with any issues you might have as well as warranty information, please feel free to visit our support site. I apologize for any inconvenience this may have caused you.
Rated 1 out of 5 stars
Lasted less than 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse lasted just over 6 months before developing double-click issues with both Right and Left mouse buttons. Only after buying it did I look at the Logitech support forums, and see that it's a known issue that Logitech hasn't fixed.
I would recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the double click issues you are experiencing with the mouse. Luckily, this mouse comes with a 2 year warranty through Logitech so we can get that replaced for you!. Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Defective Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective product, very disappointing. Bought a Lenovo Legion 5 desktop and when I arrived home, the unit wouldn't turn on. Called Lenovo and they said take it back - great birthday present from Best Buy and Lenovo!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the computer! I believe you my have left this review on the wrong product. Please let us know your thoughts on the G502 if purchase. If this was by mistake, we would really appreciate if you could amend this review. Thank you so much! Have a great day!
Rated 3 out of 5 stars
ok mouse
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the mouse is a well built quality mouse and it maps everything and is quick as well the only problem i was facing was with the scroll it was too quick and harder to control.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 1 out of 5 stars
Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell apart in very quickly and wasn't the most comfortable to use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi there, We're sorry to hear your G502 Hero broke quickly and wasn't comfortable for you. That's definitely not the experience we want our customers to have. Our team strives to create durable and comfortable products. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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- Email Address:
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Rated 1 out of 5 stars
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is trash! The bottom cover routinely fall's off during use and I had to disable the DPI button's because I would accidently tap them during game play. Don't waste your money on this one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, thank you for sharing your experience with the G502 Hero Wired mouse. I'm sorry that bottom cover continues to fall off. I understand that the location of the DPI button can lead to it being accidentally bumped while playing games and that is not idea. Logitech G Pro Wireless has the DPI button on the bottom of the mouse, and has a different cover on the bottom so that it won't fall off. I hope you are able to find a gaming mouse that works for you. Kristi from Logitech
Rated 1 out of 5 stars
Great mouse if you don't like your right click
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buggy almost right away, but not completely dead...right mouse click issue after a month of use. Really? Update firmware - nothing. Luckily its within the return period and we won't have to deal with Logitech return process,
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Almightyjon, Very sorry to hear about the right click issue you had with the G502 HERO Wired Gaming Mouse---certainly sounds like a hardware defect. Very glad that you were able to get it exchanged and hoping that all is well with the new one. I realize that you went through an arduous return process with another product before, but that certainly isn't the norm for Logitech's customer service. Just remember, that this mouse has a 2-year limited hardware warranty should that same kind of problem come up again. Thanks for choosing Logitech. - Richard from Logitech