Customer Ratings & Reviews
- Model:
- NS-HAWHP2
- SKU:
- 6281625
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the RF Wireless Over-the-Ear Headphones for their excellent sound quality and ease of use. Many also appreciate the battery life, range, and simple setup. Some customers have noted concerns regarding volume control accessibility, connectivity issues, compatibility problems, and difficulties with charging.
This summary was generated by AI based on customer reviews.
Doesn’t work ...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried this with our TV, along with a couple of things to use with it to make it work, and it simply won’t work. I’m hoping they will take it back, even bough we are over the allotted time - I tried to return it once and they talked me out of it to try another option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Wireless Over-the-Ear Headphones. We know how disheartening is when a product does not work as expected. Please allow us to assist you further! Feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Connectivity
How do they work?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get them to sync with tv and failed help from anyone.
No, I would not recommend this to a friend Not what i expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like them at all they aren't the type of headphones to get if you want to listen to music they might be good for gaming but you need to plug the docking station into something.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our RF Wireless Over-the-Ear Headphones. We understand that you're having issues with the product. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your headphones.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right earpiece only works sporadically. I like the sleekness of the charging unit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the over-the-ear headphones. I am sorry to read that the right piece is not working. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Worst Return Policy Ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely rediculus! Only 2weeks to use a product to find out after just 3 weeks that it doesn't work! I happen to get really sick, my product doesn't work and now I'm screwed out of that money! I will never ever shop at Best Buy again! Buyer Beware!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the over-the-ear headphones. I am sorry to read that the unit is not working only after 3 weeks. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were unable to pair thse with our TV. I have a hard time hearing without blasting my husband out of the room.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello
I know how disheartening it is for a newly purchased item to not work as expected, so please contact us at: 877-467-4289 so that we can help you get your headphones up and running. We will be more than glad to assist you with any issue you may have.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Connectivity
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cut in and out . I will be bringing them back tomorrow
No, I would not recommend this to a friend Charging is difficult.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is OK. Occasionally some interference. Not easy to charge.
No, I would not recommend this to a friendDoesn't connect well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says it can connect to smart devices but we have tried several days and it will not connect.
No, I would not recommend this to a friendPoor Instructions, no Manual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I set up the headphones according to the instructions, and it did not work. I followed the instructions to access the website and obtain a manual and none existed. I called Insignia and they had no idea what device I was referring to. After several minutes, they informed me it is a new product and no manual exists yet. I am returning this device and cannot recommend it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Michael,
We are extremely sorry that we launched this product without making sure the User Manual was available on our Insignia website. It is now available and able to be downloaded at https://www.insigniaproducts.com/pdp/NS-HAWHP2/6281625
If you need further assistance please feel free to call us and we will be more than glad to help you.
Arely R. - Insignia Support
Difficult to work
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only figured out how to make them work once. Sits on the shelf.
No, I would not recommend this to a friendNO BLUETOOTH
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless but not Bluetooth i.e. you cannot pair them with a cellphone. Erroneously hought these were an upgrade to the Insignia NS-CAHBTOE01, which are solid but even as regular headphones these do not sound great, they are just "wireless," otherwise I would have kept them. Taking these back to Best Buy tomorrow.
No, I would not recommend this to a friendNot the right one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did work for our TV, make sure you look at the hook ups before buying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thanks for taking time of your day to leave a comment about your headphones. We are sorry to read about the bad experience you are having with your headphones, we want to assist you with this issue. Please contact us by clicking the link below to review your case. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support |
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Great for Wireless Connection Without Bluetooth
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are excellent for comfort and sound. They are not Bluetooth connectible but they are indeed wireless. Many people need the capability these headphones provide because their audio source does not have Bluetooth. If you have a boombox or TV or other playback device that has a headphone jack or even RCA output connectors, this is the product you are looking for – and is not easy to find anymore. Turns out my wife’s old boombox that she plays books on was the perfect target to test these headphones. The earpads go over the ear and are nicely sized to go over your complete ear. They are super comfortable. The sound is great and so I lost these headphones immediately to her which is fine. The base unit is upstairs but she went all over the house (first floor, second floor and basement) and did not lose connectivity. I also have used this type of wireless connectivity in an RV, where the built-in stereo and TV units sometimes don’t have Bluetooth and this type of wireless connectivity is very convenient; and allows one person to listen to music without disturbing others so they can read a book etc. The product comes with the headphones, a base charging/wireless-sending unit, AC adapter, and cables to connect the sending unit to a either a 3.5mm jack or to RCA plugs. You can place the sending/charging unit near your audio source and connect it to power and to the source. The headphones sit in a charging area on top of the sending unit. The headphones can then be worn anywhere and the sending unit sends the signal to them. I was very impressed with the price and quality of these wireless headphones. I do recommend them if you need to connect a source wirelessly but the source does not have Bluetooth.
I would recommend this to a friend not any good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to use it - not good you have to be really technically minded to hook it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time out of your busy schedule to leave a review of over-the-ear headphones. I am sorry to read you are having a hard time making the connection. Please contact us to be able to assist you.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t hold a charge & when fully charged it should last 7 hours. If I lucky it last for an hour. Also, it cuts in & out so it’s impossible to hear TV every word said. Not happy with this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - RF Wireless Over-the-Ear Headphones - Black, I understand how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your product, we'll be more than happy to provide any needed assistance.
Insignia Support
Angela
www.insigniaproducts.com/support
Junk does not work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an experienced tech. I tried to hook them up for an hour. The manual is not for the RF type its for blue tooth. I waited too long to hook them up so now I am screwed. Don't let this happens to you
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there is QSG on this product's website, it can help you setup the product.
- Cons mentioned:Connectivity
no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to my tv. I returned this product
No, I would not recommend this to a friend Went unusable after three or so months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked OK in the beginning and then quit! (after it was out of warranty)
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for reviewing our Wireless Over-the-Ear Headphones. We know how disheartening is when a product stops working, and we are sorry for this. Do not forget that you have a limited 1-year manufacturer's warranty, we would love to check out for further options with you. Please feel free to reach us at the link below for assistance!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Stopped working a week after purchasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not compare them to Sony Wireless and only got these as two Sony headphones in the same residence are on the same frequency and won't work. Changes brands so my 98 year old mom could lsiten to her shows in her bedroom and living area without disturbing the whole house with high volume....
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that your mother would like to start using again her headphones and so, please know that you can contact us on the link below, and we will gladly help you with this situation.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us