Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the Barista Express Espresso Machine's fantastic espresso quality and ease of use. Many appreciate its overall performance and integrated grinder. Some customers have noted minor drawbacks such as the steam wand functionality, noise level, and cleaning process.
This summary was generated by AI based on customer reviews.
This is a very cool investment for your kitchen !!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this machine for my wife for Christmas on a very good deal this machine is amazing other than we had no pressure on our first machine we exchanged it with no problem with our warranty. Still using it on year 2. Nor problems!
I would recommend this to a friend- Pros mentioned:Espresso quality
Best coffee maker ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for every morning coffee and amazing cafe con leche
I would recommend this to a friend - Pros mentioned:Overall performance
great machine and service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came promptly. Worked well. During this time of pandemic, this expresso machine has been well received and consistently utilized by our family.
I would recommend this to a friend - Cons mentioned:Steam wand
DO NOT BUY!!!! AVOID AT ALL COSTS!!! ZERO STARS!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first purchased a Breville at BB#20 in Cedar Rapids, IA in March 2019. Within one week, that machine failed to pump water through the group head, so no espresso for me. I contacted Breville support, and they agreed to advance ship a new-in-box replacement or a $700 credit card hold. No worries, I thought, and the hold was released after I returned the defective unit. The replacement unit itself failed within six months, and wouldn't produce steam or hot water. Contacted Breville support again and another replacement unit was sent with the $700 hold and release. This third unit (second NIB replacement) has now failed again, after 10 months, and will not produce steam or hot water. Upon contacting Breville support, they now want $239 for me to send my defective unit for a repair, with no replacement, and this is after not responding to my support case for two weeks; but only after I initiated an online chat with support. The case seems clear to me, Breville cannot make a product that will last because of an obvious defect in one or more critical components, and refuses to stand behind their products.
No, I would not recommend this to a friend - Pros mentioned:Espresso quality
Great Espresso maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first but this espresso machine produces great coffee.
I would recommend this to a friend - Cons mentioned:Steam wand
Meh - not really worth the price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Espresso double shots don’t actually come out to 60 ml.. shots pull less than what they’re supposed to. Always having to adjust settings Steam wand was also loud, messy, didn’t always work Just my experience with it, maybe user error but imo it was too difficult to work with to get mediocre results. (Would recommend, not beginner friendly tho)
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220621USBBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Espresso quality
Best espresso machine ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works really well no problem. Really good build quality.
I would recommend this to a friend You won’t regret it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t find any fault with this machine. It has been worth every penny paid. It tastes as good as barista coffee. I have stopped spending copious amounts of money each week on Starbucks etc.
I would recommend this to a friend- Pros mentioned:Espresso quality
Express Machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This express machine was excellent for made a good Coffee.
I would recommend this to a friend - Pros mentioned:Espresso quality
I'm so addicted to this espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a while since I've been to any barista after I got this. No regrets.
I would recommend this to a friend - Pros mentioned:Espresso quality
Barista
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love this machine it grinds my expresso perfectly. You can taste the freshness.
I would recommend this to a friend - Pros mentioned:Espresso quality
Starbucks at home
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy great beans and this will give you great espresso
I would recommend this to a friend Quality Hardware, delivers what it promises.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breville the Barista Express has delivered an exceptional service so far. All functions have consistently worked with no issues. It takes a little tinkering to to understand the feature to operate it as you want, but it just works afterwards.
I would recommend this to a friend- Pros mentioned:Espresso quality
Great expresso machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great expresso machine. I can't ask for more
I would recommend this to a friend - Pros mentioned:Espresso quality
AMAZING!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee and well worth the money. I love it!!!
I would recommend this to a friend - Pros mentioned:Espresso quality
Great machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This makes great coffee once you learn how to use it properly.
I would recommend this to a friend - Pros mentioned:Ease of use
Great espresso maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine does it all. We love it. We make our latte’s every morning.
I would recommend this to a friend Great for Coffee Lovers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is awesome for its price! specially if you dont want to spend $3000
I would recommend this to a friendThe best coffee maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best purchases in a long time, you won’t regret it.
I would recommend this to a friend- Pros mentioned:Grinder
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine was really helpful....................
I would recommend this to a friend