Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the Barista Express Espresso Machine's fantastic espresso quality and ease of use. Many appreciate its overall performance and integrated grinder. Some customers have noted minor drawbacks such as the steam wand functionality, noise level, and cleaning process.
This summary was generated by AI based on customer reviews.
The Idea is Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine would calibrate correctly so I couldn’t use it.. it wouldn’t pour espresso at all so I think I got a bad machine. I had the touch one before and have always loved Breville products!
No, I would not recommend this to a friend- Pros mentioned:Espresso quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great best one on the market so far it is heavy duty i loke the build
I would recommend this to a friend - Pros mentioned:Espresso quality
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great for espressos but I expected more for the price
No, I would not recommend this to a friend Good Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine works good when you have it dialed in. You do go through a lot of beans to get it there though.
I would recommend this to a friendespresso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fun for entire family. 2 shots makes us jittery , but one is perfect fro all.
I would recommend this to a friendVery simple and easy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Portion Control, temperature and a better steaming element make this a great coffee drink center for anyone's home!
I would recommend this to a friendBuyer beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I started to notice the unit is leaking after only 3 months. I called Breville and after troubleshooting with the rep through video call. She created the ticket and have me send it in. I send it my 3 months old with little usage, almost brand new unit, and the unit they send back to me after the repair was not my original unit. I’m very sure its refurbished unit because the stainless looked very old and rusted. Definitely not what I expected from Breville. It’s an expensive unit and you would expect it to last longer or at least don’t screw me up Breville. Very disappointed. It would be my last purchase item from Breville.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241114BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall was not able to adjust expresso liquid volume to more than 15ml , despite following instructions.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV260120BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Overflowing my cup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the machine 6 weeks. I left it on the auto settings and enjoyed making shots with no problems. This was the reason I bought this machine so I could get the feel of it before venturing out on my own. Now it wouldn’t stop making the shot, even with the pressure is correct. It overflows my cup each time. It takes me three or four times to get the right pressure. Again, I kept everything as it came from the factory, not changing the grind or the pressure I use to tamp the grounds. Now I’m struggling to stop the water before it over flows and try to figure out how to get the correct extraction time and pressure. Can’t return it to Best Buy after 15 days. So I’m stuck trying to figure out how to make an almost $800 machine work! I regret buying this.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230116BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Espresso quality
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying every bit of this beautyful machine.coffie is just awesome.
I would recommend this to a friend - Pros mentioned:Espresso quality
Espresso let’s a go
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best espresso machine on the market. Better than the expensive ones.
I would recommend this to a friend - Pros mentioned:Espresso quality
Decent espresso maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like any other breville product. Good quality and decent espresso
I would recommend this to a friend Good Espresso Machine, but a little bit overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Espresso Machine, but a little bit overpriced.
I would recommend this to a friendComplete trash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the 1st 6 months and was under warranty and Best Buy had us contact Breville who had it for about a month. Got it back from Breville and it worked for about another 6 months and stopped working again. Now out of warranty, Breville won’t respond so we took it to Best Buy Service and the said they’d only service if we would’ve bought an extended warranty. I just want it fixed but Best Buy won’t do anything and we called around town and everyone says they can’t get parts and can’t service.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231106BBMR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Espresso quality
Breville Barrista Expresso Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breville Barista…Expresso Machine…Fantastic…Very High Quality!
I would recommend this to a friend - Pros mentioned:Espresso quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This espresso machine is awesome, nothing to complain about
I would recommend this to a friend Could use some improvements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A wonderful machine. If you are new to the espresso scene you will need to practice to make the perfect cup of coffee. Overall I'm satisfied with the machine but I do believe its over priced.
I would recommend this to a friend- Pros mentioned:Grinder
Great espresso machine for the house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for an espresso machine and the staff was really helpful on getting this espresso machine wife loves it and that’s all I need
I would recommend this to a friend Need more practice...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not made a perfect espresso yet as I have not mastered temperature settings and coffee amounts.
I would recommend this to a friendA very good nice Grinder, frother espresso maker p
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frother is slow and takes time but other than that a very good package
I would recommend this to a friend