Customer Ratings & Reviews

We have had this refrigerator for about a month. Haven't had any problems with the icemaker as of yet. That was the reason I got rid of the old one. Kept freezing up on me. A known problem by Samsung. I did not get the extended warranty on this machine although I would have liked to. The Samsung refrigerator that we got the last time had an extended warranty of 5 years for $150. That paid off for me because, after 4 years, I got all my money back because I could not get service, at first for a month, and then I was canceled on the day of repair and rescheduled for another month out. So, if it was more than my ice maker not working and it was the refrigerator not working, I would have been out of a refrigerator for two months. Geek Squad warranty figured one month without a refrigerator was okay but two months was unreasonable and gave me a full refund. That was $150 invested in the extended warranty as a good buy. Now, on my new refrigerator, they wanted $450 for the same 5 year warranty. To me, that is too much and unacceptable. So, I did not get it. They must have had to do a LOT of repairs and so they jacked up the price accordingly. The one bad thing about this refrigerator is that, when you go to get ice from the dispenser, you get water leaking down onto your hand holding the glass each time. If it doesn't go onto your hand, it probably goes onto the floor. Must be some water left in the dispenser. This is very irritating. I also bought a "backup" very plain refrigerator that is half the price of this one just in case this thing craps out on me and I have to wait a month or two for a repair. Who can wait that long for a repair? You might not even be able to go to a store and buy a new one when you need it. It is just the crazy time we live in.

I love it , excellent costumer service ,Delivery was Great

I like that it is finger print resistant, I like the flex zone drawer, you can keep wine and it keeps it at that temperature 41 or you can keep meat at another temperature or even other temperature for different foods.

Love the look and how well it goes with all my other Samsung appliances. Not as spacious as I imaged it would be, especially the fridge. Overall a great addition to my kitchen.

The refrigerator is very nice and is the perfect size for my kitchen. So far it's working as advertised and keeping my food fresh. The ice and water dispenser is working well.

Had an old fridge that we decided to upgrade. Found this online and got the open box at a discount. Have had it for a month and have not had any issues yet.

Good product so far. No issues found. After installation, water dispenser was dripping water. Searched online and found that you are supposed to drain 3 gallon of water and did that. Problem no more. No other issues yet. Only had it for less than a month. Time will tell.

Love the storage capacity and style. The whole purpose of purchasing this style was so that we could use the third drawer for my husband to be able to dry age briskets prior to placing them on his smoker.

Great product, easy to work, nice looking, really big

This refrigerator is okay, but not excellent as because within a year of usage i got dripping in ice machine as first water come out and then you get ice when pressing ice button. Very hard to clean the inside glass racks as removal is hard. But overall this is good product with expensive water filter replacement.

It was great experince we are purchased again thnks

Lots of space in both the refrigerator and freezer. Love the flex drawer. The water/ice dispenser came with a bit of cosmetic damage so we are currently waiting for a new door. Overall i really like the looks of this unit and am excited to have the whole matching set.

I waited awhile to purchase this refrigerator. Old model had issues with the ice maker. I have no problems with this model Tons of space and it's gorgeous

I thought we were buying the same refrigerator as we had nine years ago and expected some upgrades. We received the opposite. The refrigerator and freezer seem to work fine but other items have been downgraded from our previous 28' four door/flexzone refrigerator. The following are the disappointments: The interior shelves are not as adjustable as the previous model. All of the shelves are the same as in the previous model but the left side shelf can only be placed in one spot because, instead of a place to hook the bracket, there is a small ledge built into the side for the left side support instead of a wall track. The right side middle shelf can be put in two locations but the third, lowest location is no longer available because of the same molded support in place of a wall track. The door bins are much smaller than before. I took the bottles and jugs out of the old refrigerator and could not put them back in the new bins. For example, I could put a gallon container and two 2-liter bottles in the bottom right side bin. Now the bin will hold the gallon container, one 2-liter bottle and a smaller bottle only. The freezer section in the old unit had a removable shelf built into the door. It was perfect for smaller items up to about 5 inches wide and up to the width of the freezer. It was where I put things I didn't want falling in with the main freezer section or items that I accessed frequently like ice cream sandwiches, an ice pack or a frozen water bottle. The new freezer has a place with protrusions that could hold a tray as the old one did but there is no tray. The result is wasted space and a need to dig around in the main section for those items. The last item is the water/ice dispenser light. THERE IS NONE. While there is a lens for the light built in under the dispenser chute, there is no light installed. I verified this with Samsung after about a half hour on with technical support. I often used the the light as a nightlight on the previous refrigerator and all others I have owned with ice and water in the door. At a minimum it kept me from turning on a light adjacent to the refrigerator in a dimly lit kitchen when I drew water or ice. This is a problem with any dark container you use as you cannot see how full it is. MAJOR Disappointment. If I had realized these shortcomings, I would not have purchased this model. Otherwise it is a capable refrigerator.

I'd say the only knock on this fridge in the space inside. There are a bunch of "nooks" that are too tiny to put anything and seems like a waste of space. Otherwise, very much like it.

I was skeptical of the flexzone drawer before buying this, but now I love it. When I host family nights, I can put all the kid drinks in that drawer and I don't have to worry about them leaving the fridge doors open too long.

The flex drawer is so convenient, I use it for cheese and sandwich meats, my mom has a fridge like this as well and uses it for water bottles, fruit drink pouches and soda. I love that you can rearrange some of the shelving inside to accomodate larger items.

Great service even know computers were down. Product was better than expected.

Tons of room, works great. The only reason I gave it for not five stars is because the shelves are very difficult to remove to clean.

I love this refrigerator it looks great and very good quality