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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 29926 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the Powerbeats Pro Totally Wireless Earphones, especially the sound quality, fit, comfort, and battery life. Many customers also appreciate the connectivity, design, and charging speed. Some customers mentioned concerns about the volume and portability. Overall, the Powerbeats Pro Totally Wireless Earphones seem to be well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1450 Showing 28,981-29,000 of 29,925 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Bluetooth keeps disconnecting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It constantly disconnects from iPhone, the sound is good though.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh!!! Apple Screwed The Pooch on these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only really works with Apple product. When I connect them with my Samsung, most of the features are all gone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I returned the product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were good but after wearing them a while they start to hurt your ear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Month in and one doesnt work. They were working good up until then

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Needs improvements

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds need to be exchanged as they are glitchy and do not charge consistently .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disconnect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly disconnecting from phone and don’t work properly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds stopped working within 2 months I’m very annoyed since it cost nearly $200.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ONLY 2 months and they don’t work smh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I BOUGHT THESE HEADPHONES 2 MONTHS AGO AND ALL OF A SUDDEN THEY STOPPED WORKING! One side cuts on and off, it still says it’s paired to my phone playing music but no sound. Also the other side is just a buzzing sound. My cousin got hers couple weeks after I got mine and she had a problem with it and returned it back for a new one. SMH

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They don't hold a charge!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a big disappointment. They left earpiece would not hold a charge I read reviews after a bit too late. The case when is fully charged also dosent last I believe there is a lawsuit against Apple for this defective product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Some quirks need to be worked out.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this product going on 10 months. I have a hard time keeping both ears paired to my phone, it seems to favor the left ear. The headphones also sync to devices when they are stored in the case. I will be on a handsfree call in my car and the headphones in the case in my bag will pair at random.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Beats

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my favorite earbuds comfy sound quality good battery life is long

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not waste your money!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality for music is all it's good for but mediocre at best. Its a complete waste of money for using to make calls. I bought these because I was on my 4th pair of airpods. They kept falling out and I'd lose one. The quality is not worth the price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on the right Bluetooth quit accepting a charge.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Air pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hurt my ear and the sound doesn’t sound right I think I should bring them back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left Ear Piece Not Charging

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used the left ear piece once and now it is not charging. Going to a Best Buy to see how this can be resolved. It seems from other forums that this is an ongoing issue with the colored Powerbeats Pro. Why? My boyfriends black Powerbeats Pro work just fine. *Review is subject to change if Best Buy Store is able to fix the issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear peace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do t lije this style of ear piece. Tgey fall out of my ears for some reason.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Complain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is not lasting long but the sound is good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very low quality for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A $40 pair of Sony headphones has better sound quality than these $250 ones, even dollar store headphones are louder and have better bass. Even on sale, I consider these a rip off. You're basically just paying for the Beats logo as the sound quality is very poor. You're better off buying Bose if you want a high end ear piece.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rip off!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible! I was beyond excited to purchase these because they wrap around the ear. They worked great until 3 days after the return day! They will turn on and off every 20-30 minutes. Once that happens the base is completely GONE! It sounds like the vocalist has a lisp! Worst purchase EVER!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Ugh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound - absolutely terrible color in-person. Bad.

    No, I would not recommend this to a friend