Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
Simply not worth the cost
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive and barely does what it advertises. The output for monitors is too graphics intensive for this device and runs clunky and slow. For some reason none of the usb ports work and thats enough to make it not worth the price. Taking it back once i get my new dock from amazon. Took a lot of fiddling around to get it to work on my alienware ultrawide and lg ultragear at the same time
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Seba, I would like to say that I am sorry to hear the JCD543 device did not meet your expectations. The Alienware ultrawide and LG ultragear may need to be directly connected to the computer if the monitors have G-SYNC. The USB ports are intended for peripherals like mice, keyboards, flash drives. To troubleshoot and get more information, please call in and a representative will be happy to assistant you. Respectfully, j5create
- Cons mentioned:Compatibility
All ports did not work.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as intended. Returned for a refund.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .USB-C Triple Display Docking Station requires a host device with an available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features. As well as an installation of a driver for functionality. Please refer to the manufacturer of your hardware for more information on your device.
- Pros mentioned:Ease of use
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy set up, works perfect. The cord is hidden inside, so that threw me off.
I would recommend this to a friend Cheap quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap quality for the price. Too long. Not practical.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Instead of a docking station, you can use individual adapters or dongles that provide the necessary ports without taking up much space. This allows for a more modular and customizable setup.
Not worth the money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't come with a power cord and I was under the assumption my power cord would work. Well, it doesn't and I have had this for a while sitting to the side in boxes to update with. my two new monitors. I can only hope that Best Buy will take it back.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Computers must support USB Power Delivery 2.0 or 3.0 for the USB-C power-in port on the Docking Station to function. Ensure your power-brick supports 65W or higher since the power-in port supports 100W. The Dock will also require DisplayPort Alt Mode to transmit audio and video signals via DP or HDMI port. As well as an installation of a driver for the VGA, Mic, and stand alone HDMI port. Drivers are located on j5create website under the Support tab.
Please refer to the manufacturer of your hardware for more information on your device. Thank you.
- Pros mentioned:Ease of use
Works Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to use. I don't sit my laptop on it as it gets a little warm.
I would recommend this to a friend J5create
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the J5create docking station to use as a source for sending to additional displays. I works, however the speeds are less than impressive.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, Please contact our Customer Service Department, so that they can get more information from you, in order to properly help with trouble shooting the Docking Station. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Not a good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible support if you need help and it didn't work for what I was told that it was designed for. I would not buy again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Jdeezy, I regret to hear about your experience with both the JCD543 and support. Depending on the computer's make and model, the JCD543 may only output limited functionality. If possible, we would value the opportunity to see if we can assist you again. Our contact information can be found on the website and device casing. We apologize for the experience you had with us and look forward to working with you.
Respectfully,
j5create
Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sent email tech appt was schedule for August 17th, received email tech was on the at 5:30p. Estimated arrival time 6 pm. Woodside planation in Aiken SC established new policy no vendors allowed through access gates after 6:30pm. Done with residents knowledge or approval, best buy stood us up again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Reach out to Best Buy's customer support team, regarding your schedule appointment. Thank you.
sucks not enough power
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used like 3 of them and non worked properly, 1. I couldn't make it work on my macbook pro to use with 2 more monitors, had to do some crazy sharing thing, 2. Kept having issues with USBs had a hub and worked half of the time. Like the main reason i wanted a docking station. To keep all my usb power hub together and easy access. never had a problem with a pc docking stations. 3. Software issues i always kept it up to date until now. Aug 2020 would it be worth to spend another 100 dollars? I believe so!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Eduardo,
The current version of Mac OS Catalina has some new security settings that will add some extra steps to the installation process for third party devices. I would recommend contacting the j5create customer service team for assistance getting your docking station up and running. You can find our contact information printed on the product packaging and on the j5create website under the ‘Support’ drop down. I hope that you consider giving us the opportunity to get the docking station up and running for you.
Thanks,
j5create
Can't use due to software requirement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires downloading software to pair with laptop. I purchased it to set up at home for teleworking. Do not have permissions to add software to work computer. Will be returning...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear about this! I hope that you're able to find a station that works with your set up, even if it isn't with us.
Thanks!
j5create
- Cons mentioned:Compatibility
Doesn't work with MACBOOK PRO 16 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson assured me this would work with my new MACBOOK PRO-16 inch. It does not.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform for the HDMI, VGA, and Mic ports to function. Depending on the OS you have, different instructions apply. The rest of the ports on the Dock are PnP. Please contact our Technical Support Team, so that they can get more information from you regarding this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
- Pros mentioned:Ease of use
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great attachment for my laptop, it can easily be stored away when not using it
I would recommend this to a friend If you have a new MacBook Pro DO NOT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my new MacBook Pro. It would not connect to a monitor , so I spent several days back and forth with J5 Create support trying their suggestions and reloading the driver multiple times. They even admitted that their software had issues with the latest Mac OS Catalina. I was finally told the docking station was defective and to take it back to the retailer have it replaced, which I did. The replacement had the same issues. Have returned the replacement and purchased a non-J5 Create product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I apologize for the inconvenience that this has caused you. It sounds like the issue could be related to the firmware on the product itself being outdated. We would be more than happy to send you a new device that is tested and has the updated firmware already on it. If you would like to proceed, please contact our customer service department as we can assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Good for a port replicator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed this docking station to be a charging station as well. I also had issues with the usb connected printer now working after docking my hp laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Thank you for your feedback. When using high-powered USB devices such as HDD, Printer, Scanners. etc., we recommend connecting a power brick with a USB-C connector to the Power-in port for optimal performance. If you have any questions regarding the Dock, our contact information can be found on j5create.com and our agents will be glad to assist you. Kindly, j5create
Didn't work with my computer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work with my computer. Only one of the monitor ports worked. Even when the computer updated the drivers it still didn't work. Happily, Best Buy exchanged it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi 5Rich, the JCD543 Triple Display Docking Station has a plug and play HDMI and DP ports which do not require the driver. If you are only able to get one display working, it sounds like the driver was possibly not installed correctly, the driver extensions were possibly not allowed correctly. In this case, in order to best narrow down the problem, we would strongly recommend contacting our Technical Support team and someone will be more than happy to assist you in getting all displays working for you in no time. ** Feel free to contact us with our information on the packaging for Technical Support, device warranty registration or if you have any other questions and/or require any further
assistance and someone will be glad to assist you. Be sure to check out our website for other devices that could also be of great usage to you and your colleagues.
Just as a heads up, we also provide both Spanish and English speaking Technical Support. Thanks.
J5Create - I can't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Find a different version, every time there is an OS upgrade it breaks, and then it takes them months and months and months to get the drivers fixed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize the device did not work with your OS. We try to come up with newer drivers for updated OS as soon as possible. If you have an questions, our contact information can be found on j5create.com. Again, we apologize for the inconvenience this has caused.
Decent product but has a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product looks like it will be really useful once the vendor creates a driver for latest MAC OS release Catalina. Current driver will not properly awaken the main display from sleep.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Bubba, We apologize for the miscommunication in regards to full compatibility with macOS Catalina. At this time, we have software available and if you wish to obtain assistance on getting setup, please reach out to support and an agent will be more than happy to help.
Respectfully,
j5create
- Cons mentioned:Compatibility
Not too happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product or any other j5 products will not work on a surface pro x. I was told it would.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, our drivers are not compatible with ARM processors. Driver base such as HDMI/VGA and Mic will not work. We apologize for the inconvenience. Cordially, j5.
Does not deliver as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted this to work with my Thinkpad P17, but alas it did not for extending to a DisplayPort connected monitor. In fact, I could not get more than one external monitor to work even with HDMI. I contacted support with the company and was told that it would not support DP on a Thinkpad, which makes no sense to me. Promptly returning and because of the lack of support from j5create will probably stay away from their other products.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .DanielleT, Purchasing a product that does not deliver as advertised is frustrating and we apologize for the inconvenience this caused. Due to the JCD543 being a hybrid dock, it requires that your computer support Thunderbolt 3, or DP alt-mode via USB-C to obtain full functionality. Alternatively, we have the JCD381 which works off software and that will work with your ThinkPad 17. If you wish to learn more about the JCD381, please reach out to support and a rep will be more than happy to answer any questions you may have.
Respectfully,
j5create