Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sent email tech appt was schedule for August 17th, received email tech was on the at 5:30p. Estimated arrival time 6 pm. Woodside planation in Aiken SC established new policy no vendors allowed through access gates after 6:30pm. Done with residents knowledge or approval, best buy stood us up again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Reach out to Best Buy's customer support team, regarding your schedule appointment. Thank you.
- Cons mentioned:Compatibility
Doesn't work with MACBOOK PRO 16 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson assured me this would work with my new MACBOOK PRO-16 inch. It does not.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform for the HDMI, VGA, and Mic ports to function. Depending on the OS you have, different instructions apply. The rest of the ports on the Dock are PnP. Please contact our Technical Support Team, so that they can get more information from you regarding this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
If you have a new MacBook Pro DO NOT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my new MacBook Pro. It would not connect to a monitor , so I spent several days back and forth with J5 Create support trying their suggestions and reloading the driver multiple times. They even admitted that their software had issues with the latest Mac OS Catalina. I was finally told the docking station was defective and to take it back to the retailer have it replaced, which I did. The replacement had the same issues. Have returned the replacement and purchased a non-J5 Create product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I apologize for the inconvenience that this has caused you. It sounds like the issue could be related to the firmware on the product itself being outdated. We would be more than happy to send you a new device that is tested and has the updated firmware already on it. If you would like to proceed, please contact our customer service department as we can assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
- Pros mentioned:Ease of use
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great attachment for my laptop, it can easily be stored away when not using it
I would recommend this to a friend Good for a port replicator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed this docking station to be a charging station as well. I also had issues with the usb connected printer now working after docking my hp laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Thank you for your feedback. When using high-powered USB devices such as HDD, Printer, Scanners. etc., we recommend connecting a power brick with a USB-C connector to the Power-in port for optimal performance. If you have any questions regarding the Dock, our contact information can be found on j5create.com and our agents will be glad to assist you. Kindly, j5create
Didn't work with my computer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work with my computer. Only one of the monitor ports worked. Even when the computer updated the drivers it still didn't work. Happily, Best Buy exchanged it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi 5Rich, the JCD543 Triple Display Docking Station has a plug and play HDMI and DP ports which do not require the driver. If you are only able to get one display working, it sounds like the driver was possibly not installed correctly, the driver extensions were possibly not allowed correctly. In this case, in order to best narrow down the problem, we would strongly recommend contacting our Technical Support team and someone will be more than happy to assist you in getting all displays working for you in no time. ** Feel free to contact us with our information on the packaging for Technical Support, device warranty registration or if you have any other questions and/or require any further
assistance and someone will be glad to assist you. Be sure to check out our website for other devices that could also be of great usage to you and your colleagues.
Just as a heads up, we also provide both Spanish and English speaking Technical Support. Thanks.
J5Create - I can't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Find a different version, every time there is an OS upgrade it breaks, and then it takes them months and months and months to get the drivers fixed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize the device did not work with your OS. We try to come up with newer drivers for updated OS as soon as possible. If you have an questions, our contact information can be found on j5create.com. Again, we apologize for the inconvenience this has caused.
Decent product but has a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product looks like it will be really useful once the vendor creates a driver for latest MAC OS release Catalina. Current driver will not properly awaken the main display from sleep.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Bubba, We apologize for the miscommunication in regards to full compatibility with macOS Catalina. At this time, we have software available and if you wish to obtain assistance on getting setup, please reach out to support and an agent will be more than happy to help.
Respectfully,
j5create
- Cons mentioned:Compatibility
Not too happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product or any other j5 products will not work on a surface pro x. I was told it would.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, our drivers are not compatible with ARM processors. Driver base such as HDMI/VGA and Mic will not work. We apologize for the inconvenience. Cordially, j5.
Does not deliver as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted this to work with my Thinkpad P17, but alas it did not for extending to a DisplayPort connected monitor. In fact, I could not get more than one external monitor to work even with HDMI. I contacted support with the company and was told that it would not support DP on a Thinkpad, which makes no sense to me. Promptly returning and because of the lack of support from j5create will probably stay away from their other products.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .DanielleT, Purchasing a product that does not deliver as advertised is frustrating and we apologize for the inconvenience this caused. Due to the JCD543 being a hybrid dock, it requires that your computer support Thunderbolt 3, or DP alt-mode via USB-C to obtain full functionality. Alternatively, we have the JCD381 which works off software and that will work with your ThinkPad 17. If you wish to learn more about the JCD381, please reach out to support and a rep will be more than happy to answer any questions you may have.
Respectfully,
j5create
No great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one of the 3 USB ports works with my Toshiba portable hard drive and it only seems to work if my computer power cable is plugged into it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Fran, your power supply provides more power to the USB ports to power a HDD. To further troubleshoot the other USB ports, our information can be located on j5create.com and we'll be happy to assist you and any questions you may have. Sincerely, j5create.
Wobbly Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The secondary to my laptop monitor was slightly wobbly and made it unpleasant to watch. But I'll try to install it again and see if it's any better.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Wobbly performance can be unpleasant and we are sorry to hear this has been your experience with the JCD543. This may be due to a loose connection of the JCD543 with the computer, a defective HDMI cable, too long of an HDMI cable, or even a troubled monitor. In order to narrow down the root of the issue, we recommend reaching out to the technical support team printed on the casing and an agent will be glad to help and offer a working solution.
Respectfully,
j5create
Worked, but not full resolution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get Display Port to work at full resolution (2560x1440) with Windows 10. I ended up getting a different docking station.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the Dock did not supply the resolution you needed for your monitor. We apologize for the inconvenience. Respectfully, j5
- Cons mentioned:Compatibility
buggy then died
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your time. This thing was buggy, requiring constant re-starts, and then it just stopped working
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for reviewing the JCD543. In the case where the JCD543 is constantly requiring a restart in order to work again or you experience buggy performance, we recommend contacting the technical support team on the packaging in order to troubleshoot and narrow down the root of the issue. If necessary, we will offer an exchange with the manufacturer's 2 year warranty. We apologize for the experience you had and value your feedback.
Respectfully,
j5create
Good while it worked.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a year and then just stopped. Sad when it's not exactly a cheap docking station. I loved it when it worked.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you: in order to narrow down the exact issue you are experiencing. Their info is located on our website under the "Support" tab. This product does have a 2 Year Limited warranty and they should be able to help you troubleshoot or set up a solution. Thank you.
- Pros mentioned:Usb-c
Much needed for add ons
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This adds a lot of versatility to your mac. USB ports, hdmi, c port.
I would recommend this to a friend - Cons mentioned:Compatibility
So sad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item!! Could not get it to hook up to my new Lenovo Gaming computer!!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD543 requires a feature called "DP Alt Mode" and "Power Delivery" over USB-C for Plug n Play functions as well as an installation of a driver for HDMI.VGA and Mic ports. We apologize for the inconvenience. Cordially, j5.
- Cons mentioned:Power supply
Power Supply
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not have a power Supply with it you have to buy it for another $ 50.00 dollars so watch out
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Miguel,
Thank you for sharing your feedback. I am sorry that the details regarding the power supply were not made clear during the time of purchase. To clarify; the docking station does not need a power supply to function. The power supply is optional for pass through charging to charge the laptop. The docking station will fully function if it is not plugged in. If your laptop uses a power adapter with a USB C plug, your power adapter can be plugged into the dock to charge your laptop. If your laptop uses a different type of power adapter you can just plug that in as normal to charge your laptop and the docking station will fully function when connected to your laptop. Again I apologize that the specifications for the dock were not properly relayed to you when you purchased it.
Thank you,
J5Create
Stops working after every Mac OS update
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is great when it works. If you are buying this for the triple display functionality beware that it takes this company several months to add support drivers for each new Mac OS update. In other words, your Macbook will update overnight and you will wake up to your monitors not working. They offer no timelines for updates. Currently, I've been waiting for 4 weeks for 11.4 support. I'm buying another unit instead.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .128Collective, we're sorry to hear the Docking Station does not work well with the new update MacOS version. At this time, we are seeing some instability with our software in 11.4 and some times in 11.5. A quick fix will usually be to uninstall and reinstall our driver but unfortunately, we cannot guarantee that will work. If you have any questions, our contact information is available on our website. Sincerely, j5.
- Cons mentioned:Compatibility
Aweful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this. I could not use multiple types of monitor connections. That was the selling point.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Good day,
If you are having trouble with the JCD543 the j5create customer support team would be happy to help. You can find our contact information at the link below:
https://en.j5create.com/pages/support
I hope that you give us the opportunity to assist.
Thanks,
j5create