Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great item!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best docks that I have ever used. Very simple.
I would recommend this to a friend - Cons mentioned:Compatibility
Stopped working 2 weeks after the return window
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 2 weeks after the return window, I am trying to return it still.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Support by Live Chat or Email, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
dont really like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to get working, followed instruction and still cant get it to work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support through Live Chat or Email and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Cordially, j5.
Not exactly what I was hoping for, but okay...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all of the ports work with my setup, so it is not exactly what I was hoping for, but I managed to make it work okay. Wish I had gotten something else...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear that you're having difficulty with our device. My customer service team is always available to assist in matters like this and we'd be more than happy to help get you up and running. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Skip this docking station
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought several for office use and within 1 year the hdmi ports have gone bad. Spend the extra money and go with a better brand.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information. Their information can be found on j5create website under the Support tab. Thank you.
Poor purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cannot withstand multiple things plugged into it didn’t even last three months I would not recommend
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. We apologize for the inconveniences. Thank you.
Good idea; bad execution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had quite a few issues with the docking station. Doesn’t support multiple external monitors for the latest versions of Mac OS.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Tatum, depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to assist you with installation. Thank you.
- Cons mentioned:Compatibility
Did not work.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sever compatibility issues with MacBook Pro and on my Lenovo
I would recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please make sure you have full admin rights to complete the installation process. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Faulty product - will not connect after a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this product for little over a month, and it continuously would freeze up the dual monitors I had connected, especially if I had been working on an assignment/project for more than 3 hours. Now, it won't stay connected for more than 20 seconds before reverting all control back to my laptop. Very disappointed. As a student on a very low-income stipend, I shelled out of my savings to purchase this item so I could have easier access to do my work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear this! I know how important it is to get up and running and stay that way, especially with school work. If you would contact my customer service team, we'd be more than happy to help get you back up and running again. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
works ok on most
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because i could not get an extended display with 2 monitors working with it on a Mac. Only mirror display would work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello BillG, thank you for your feedback on the JCD543. If your Mac has the M1 chip, we are working on an updated driver and we also sell PnP device, with no drivers needed. Please contact us if you may be interested in knowing more about PnP products and our agents will be happy in helping you find the right product for your computer. Kind regards, j5create.
Did Not Work For Two Monitors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the shape of this hub which would help cool my work laptop, but unfortunately it would not recognize my second monitor (and they are the same brand and model). I do not have admin rights to the laptop and could not download any drivers, so it was returned. I replaced with a different hub for much much less, it was just plug and play.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately models such as the JCD543 require software installation which will need you to have administrative rights to do so; we sincerely apologize for the inconvenience you had. We do offer plug-and-play devices that may work with your computer for adding displays, Ethernet, SD card reading and more. If interested in learning about alternatives for your setup, please feel free to contact the manufacturer and an agent will be ready to lend a helping hand.
Respectfully,
j5create
Not great on the 3rd monitor.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked but not loved. 3rd monitor with 2 hdmi N 1 rgb connections an issue. 2nd hdmi im plugging into my laptop directly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to understand and narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not recognize my monitors, I have tried to download and troubleshoot but no success
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP video ports requires a computer to support DisplayPort Alt Mode for video out. Please refer to the manufacturer of your hardware for more information on your device. The VGA, Mic and stand alone HDMI port requires an installation of a driver. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you;. Their information can be found on our website under the "Support" tab. Thank you.
DO NOT INSTALL THE SOFTWARE ON MAC!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT INSTALL THE SOFTWARE ON MAC!!!! Within 3 weeks, I had 2 major scam alerts: one was a $20,000 charge to our company credit card, the other tried to impersonate me to change my work direct deposit. The only way someone could've gotten enough information to do both of these is from the information taken when you enable the USB device to do Screen Recording.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Screen recording just means, it essentially allows video in or out of the computer, video conferencing such as zoom or google meet also requires this to be enabled otherwise they will not work. We confirm that j5create USB display adapter driver software is not actually recording the contents of your display, and no data is being stored anywhere, neither locally or otherwise. ** Feel free to contact j5create Technical Support if you have any questions regarding our Docking Station or software. Cordially, j5.
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the video ports only works half of the time leaving me with one less monitor to work with
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting our Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
- Pros mentioned:Overall performance
Does not disappoint
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Highly recommend this docking strip.
I would recommend this to a friend Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats and stops working properly, not worth your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready you. Thank you..
Garbage - Proprietary Firmware for a dock?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage - Proprietary Firmware for a dock? Read reviews, and thought it was a PC issue using this. I have a new MacBook Pro and was looking for a good charging station, and multiple video outputs. I installed the software (kind of shady that it asked me to trust a persons name for the install rather than the company name). Didn’t charge anything. My 4K monitor just bounced in and out repeatedly of showing anything. Don’t waste any time or money on this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you've had this much trouble with our device and I hope that you'll allow my customer service team to troubleshoot this with you or to find you a product that does work and suit your needs even if it isn't with us. Our information can be located on the back of all of our product boxes and on our website under the contact page.
Thanks,
j5create
Limited Instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure of the power source & can’t return it due to BBs terrible return policy
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station typically requires a 100W USB-C power adapter to function properly, but it does not come with a power supply—it relies on pass-through charging from your laptop's charger.
The JUP2290 100W PD USB-C Super Charger is the power adapter to JCD543 or JCD543P USB-C Triple Display Docking Station with 100W PD Adapter already includes the power adapter.
Stopped Working After 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped working today after 3 months. Was fine before that.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact the Manufacture (of your computer) Support to have them check if there are any available updates and have them assist you in properly updating your computer. Being behind on updates could cause the j5 device to not function as intended. Once completed, uninstall and reinstall the j5create drivers once more. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.