Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Monitor Display for a good deal - contact me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have one, like new, for sale. I’ll make a solid deal… no longer need it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .All 13 ports are combined into one slim docking station, so you’ll have all the connections you need to stay productive!
Doesn't work reliably
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish this had worked out. I wanted a docking station that I could switch different laptops out of so I could use my double screens consistently. The docking station requires drivers that I can't use with my work laptop. I kept it anyways to use with my personal laptops, but switching between the two seems impossible. The connection to the docking station is pretty terrible, and my screens periodically disconnect. Bummer.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Shelly,
We appreciate you taking your time to share your feedback. If these connection issues with the docking station persist, I would recommend reaching out to J5create customer support. You can find their contact information either on the product packaging or on the J5create website under the support dropdown. I hope that you give us the opportunity to get your docking station running correctly.
Thank you,
J5create
Purchased for Triple display on my Mac book pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product required the download of a Driver and did not work with a third monitor which defeated the purpose of the purchase.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In the case where you are experiencing issues with the JCD543 and obtaining up to 3 displays, we recommend contacting the technical support team mentioned on the casing and an agent will be able to lend a helping hand in getting you setup. In the case where it is not fully compatible, an agent will makes recommendations for alternatives.
Respectfully,
j5create
A lot of potential but doesn't live up to it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this sitting under the back of my laptop on my desk and it's an okay hub for the USB and USB-C but the rest just doesn't cut it. I was running of Thunderbolt 4 and could only get the HDMI port to work. The SD card slot won't read my camera SD card. So basically it's an over priced 3 port hub for me.
No, I would not recommend this to a friendDo Not Bother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give 0 stars, but since it work about 5% of the time, I guess that isn't fair. I bought two different j5creates and they are useless. The second one has never worked at all. This works when it is in the mood. Then spontaneously just stops. Then I "troubleshoot" (meaning unplug things randomly) for an hour. No rhyme or reason. Avoid it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! As I stated in your last review, we are more than happy to help get you up and running. Our information is found on the back of the product boxes and on our website.
Thanks,
j5create
Works fine but warning message
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine right now, but there is a warning message on my MacBook Pro to not upgrade the OS because the driver isn’t compatible.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The warning message that you are seeing is from your Mac and it is in regards to the next OS update; Big Sur. OS Big Sur will bring significant changes to your operating system. Our developers are currently working on an updated driver that will be compatible with Big Sur. Once the driver is released and you upgrade to Big Sur you can visit the j5create website to update the driver on your computer. If you have any questions about this process you can contact j5create customer support. Contact information can be found on the product packaging and on the j5create website under the ‘Support’ drop down.
Thanks,
j5create
- Pros mentioned:Overall performance
Great Job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took care of our problem - Happy Customer again ;-)
I would recommend this to a friend Docking Station
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions were not accurate, could not set it up, I had to return it to the store and purchase something else.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Shire, I regret to hear about the troubles you experienced using the JCD543. Depending on the operating system you have, different instructions apply. If possible, we would love the chance to talk you through the setup. Our contact information can be found on the casing and a rep will gladly help.
Respectfully,
j5create
Does Not Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Docking station did not work right out of the box! After spending TWO extended sessions with Tech Support from the manufacturer and two more extended sessions with my Geek Squad Total Tech Support Rep’s, they couldn’t fix it and suggested, like several times before on other issues on other equipment, that I’d have to “take it to my local retail outlet” for them to diagnose and repair or replace. Bet this review never makes it to print!
I would recommend this to a friendBrand response from J5create Team
Posted .Hi there!
It sounds like you might have a defective unit, please contact us about a replacement and we can get you taken care of.
Thanks,
j5create
- Cons mentioned:Power supply
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No power supply with product, I had to return it. I liked it very much but couldn’t use it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Merritt,
The JCD543 does not require a power supply to function, it can be powered by your laptop. It will support pass through charging via a USB-C power supply. I’m sorry that you had to take the time to return the docking station.
Have a good day,
j5create
- Cons mentioned:Compatibility
Not Ready for Big Sur ok M1 chip
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have the drivers for Big Sur. If it would if worked this would of did the job!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Jwallscott, Regarding Big Sur compatibility, due to the different hardware of the M1 Mac our research and development team is currently working on a different driver. At this time, we are placing all M1 Mac customers on an "On-Hold" list and as soon as the software is available, you will be notified. If interested in being placed on this on-hold list, we recommend contacting the support team mentioned on the packaging and an agent will be glad to assist.
Thank you for your input,
j5create
Works great on 2 monitors still, third not so much
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until return period ended. Now one of the HDMI ports does not project full gamma. (I have swapped cords, monitors, updated drivers, no ao luck) Happened with cheaper docks, was hoping spending the extra money would prevent this from happening. Anyone has recommendations on a 3 monitor USB c hub with through power, I'm all ears
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI under the word "OR" is a PnP and a USB-C port must support DP Alt Mode. The other HDMI requires an installation of a driver. Please contact our Customer Service Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
Cheap Junk, No Current Mac Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I took this out of the box, I was surprised at the cheap, lightweight plastic construction. I would expect to pay half the price for something like this. Also, this is not driverless for Mac... you need to download and install drivers from the company's website and they do not currently support Big Sur or M1. I would recommend avoiding products from this company. I am returning this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Drybonz, I regret to hear about your input on the JCD543. At this time, if you are using an M1 chip Mac, we are still working on compatible software; if you are using an Intel based Mac, we have drivers available. I apologize for any miscommunication there may have been. If in the future you have difficulties setting up your device, please feel free to reach out to the technical support team printed on the casing and an agent will be glad to help. In regards to pricing, we have other models available and if interested in learning more about them, please feel free to reach out to us.
Respectfully,
j5create
Deceptive advertising
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says that it can connect to 3 monitors. It can't
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer must support DisplayPort Alt Mode to transmit audio and video signals via HDMI or DP port. Please refer to the manufacturer of your hardware for more information on your device. VGA and the stand alone HDMI port require installation of a driver for functionality. Drivers are located on j5create website under the "Support" tab. Available display combinations:
HDMI + VGA + DisplayPort
HDMI + VGA + HDMI
- Cons mentioned:Compatibility
Don't buy this product.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save you money and do not buy. Had to return product as it was not working correctly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that you decided to return the docking station. Our highly trained customer support team is available to provide troubleshooting assistance with any of our products. I hope that you have a good day.
Thanks,
j5create
Not for me!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big, cumbersome... Ended up returning it. didn't sit solidly on the laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .This triple display docking station turns your Mac or Windows laptop into a full workstation with a DisplayPort output, two HDMI outputs, and a VGA output, with resolution support up to 4K (3840 x 2160) on two displays and 1080p on the other one. Available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 is required. Thank you.
Not able to get multiple displays working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this. Needed a dock to make life easier switching between work and home laptops on my home desktop setup - camera, headset, mouse and keyboard - and most importantly - two or three monitors (depending on where I am). Sadly - could not get it to feed two desktop monitors. Drivers installed beforehand as well...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The HDMI or DP video ports are Plug n Play. However, computers must support DisplayPort Mode for video out over USB-C. Please refer to the manufacturer of your hardware for more information on your device. The HDMI and VGA requires a driver. Depending on the OS you have, different instructions apply. We recommend using video cables with the same connections on both ends, no conversions or adapters. Please contact our Customer Service Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Cordially, j5.
- Cons mentioned:Compatibility
Does NOT work with Mac Catalina Update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does NOT work with Mac Catalina Update, will not work with the second or third monitor.
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry for the inconvenience that this has caused you. This sounds like an issue with the firmware. We would be happy to exchange this with a device that is tested with the corrected firmware for you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
NOT SUPPORTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you purchased it. J5Create stated in the caution sticker that it was not supported by the Big Sur OS update.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
As of today 1/4/2021 our drivers are not compatible with MacOS Big Sur. We are currently working on creating updated drivers to work with Big Sur. We will post an update on the j5create website once we release the drivers.
Thank you,
j5create
not for dual monitors
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good for what it is but it would not let me use dual monitors. it wont recognize the computer plus 2 monitors which is why I got it. I ended up plugging this into the laptop, hdmi into the laptop to monitor 1, and hdmi 2 from monitor 2 into this dock
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires a computer to support DisplayPort Alt Mode to transmit audio and video signals via HDMI or DP port as well as USB Power Delivery 2.0 or 3.0. Please refer to the manufacturer of your hardware for more information on your device. Drivers are also needed for the VGA and stand alone HDMI port for functionality. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.