Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
HDMI port stopped working in less than 2 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online chat and Geeksquad send me in an endless loop that I can't get a hold of anyone to help me. I purchased this 2/5/2021 and one of the HDMI port stopped working today. I have tested with different cables and monitors. There is no physical damage that I can tell. It has been sitting on the table since I got it. Just trying to see if I can get a replacement.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD543 is covered under a manufacturer's two-year warranty. If you'd like to troubleshoot to see if we can narrow down the root of the problem, please reach out to support and if necessary, we will gladly exchange it for you under the manufacturer's two-year warranty. I'm sincerely sorry to hear about the inconvenience and hope we can still help.
Respectfully,
j5create
Piece of Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a poor product. I had purchased in 16-17 months ago, the device malfunctioned and fried the motherboard on my laptop that I purchase at the same time. This product sucks. I have never had a motherboard die the 20+ years that I've been using a computers.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .There are several reasons a motherboard would go bad such as fans and heatsinks clogged with dirt, dust, and debris. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
- Cons mentioned:Compatibility
Windows 10 does not recognize device.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New HP laptop. Windows 10 does not recognize the device. Bring it back.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Connecting and not recognizing? - sounds like a job for technical support. In the case where the JCD543 is not being recognized/detected on the computer, there is troubleshooting that can be done. A specialist is only a call, ticket, or chat session away and if necessary, we will offer an exchange on the spot! Contact information is found on the casing and an agent will be glad to help.
Thank you for the input,
j5create
- Pros mentioned:Ports
It is a joke
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only good for adding usb ports the display constantly flickered and blacked out
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for sharing your feedback about the docking station. The issue that you are seeing could be caused by one of several different factors including bad cables, or poor connections. I would recommend for you to contact our customer service team. They can help you troubleshoot the issue and get you back up and running. Our contact information is on the product package as well as on our website under the “Support” drop down. You can contact support by phone, email, or over live chat. I hope that you give us the opportunity to resolve this issue.
Thank you,
j5create
- Cons mentioned:Compatibility
Poor performance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this product since 2020. Not working properly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service by live chat or a support ticket for further information about this issue. Our phone support will temporarily be unavailable due to COVID. Their information can be found on our website under the "Support" tab. Thank you.
Do not buy this dock
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought with a new computer 2 weeks ago. It had dead ports out of the box. I know this because i have a dock and everything works. I exchanged for another, sometimes things slip through the cracks. 4 days later and it has already failed. I will be returning this. Best Buy needs to address the quality of the product, especially when there are so many better docks for similar money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The triple display docking station has some specific requirements to get the full functionality out of it. This includes driver installation, and plugging it into a USB-C port that supports Display Port Alternate Mode. If you have not yet returned the dock I would recommend contacting j5create customer support for assistance to save you the trip back to the store. Our contact information can be found on the product packaging and on our website under the ‘Support’ drop down. I hope that you give us the opportunity to make this right for you.
Thank you,
j5create
Too many issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the screens always had an issue turning on. Returned it and got a different brand and now the issue is gone.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. Issues like this can usually be resolved with a firmware update and we are always happy to assist with this. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
- Cons mentioned:Compatibility
Not What I Thought It Was
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well with my Lenovo ThinkPad or my M1 Mac.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Lenovo must for support PnP devices and some ports on the JCD543 requires drivers for HDMI/VGA and Mic only. Please refer to the manufacturer of your hardware for more information on your device. We do offer a Beta driver for M1 computers that are available on our website. If you have any questions, please contact our agents and they'll be glad to assist you. Kindly, j5.
Bad for MAC use long term
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-Bought this back in March 2021 -Dual displayed recently died....can't use 2nd HDMI port -Mic/speaker connection died...no sound when using -Seems like half of the rear ports are dropping off one by one -Find another product for your MAC with over 4.5 stars from actual customers...this one had that when I bought it...now it's trash
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, please contact our customer service team. Their info is located on the product packaging as well as our website. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. We apologize for the inconvenience this has caused. Thank you.
Works well to add additional monitors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well to add two additional monitors to my macbook air.
I would recommend this to a friendNice if it actually lasted longer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 3 days, then one of the HDMI ports just stopped working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this. We apologize for the inconveniences. Thank you.
Ron
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Running 3 monitors worked out well for me. I would recommend
I would recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple ports don't work right out of the box. They require a driver download which can be problematic when working with a laptop provided by a job that has very high security restrictions. I have to return the one I purchased. Why not make it truly plug & play having all ports functional?
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, the HDMI, VGA and Mic require an installation of a driver for proper functionality. Most Windows computers support MST and others don't. Mac does not support MST. Therefor, some of our Docks require drivers for the device to work on computers that do not support that feature. You may have to contact your IT department in order to see if they will allow you to install the software. Cordially, j5.
Get something else!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works however it flickers especially when you’re watching a movie and other websites my best recommendation is look for another product furthermore it is pricey for the amount of money you spend you couldn’t get something a lot more better than this
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Not worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connections and issues with charging my computer. Many better options available.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, the Dock requires drivers and the computer needs to support DisplayPort Alt Mode for video output and Power Delivery for pass-through charge. If a computer does not support those features, the Dock will not provide full functionality. If you have any questions, please contact our support team and they'll be glad to assist you. Sincerely, j5create.
Not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats extremely quick when multiple devices are attached to it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for sharing your feedback about the docking station. As with all electronic equipment this device generates heat when it is in use. It is expected for the dock to become warm during use. If you believe that this is a defect, I recommend contacting j5create customer support. You can find contact information on the device packaging and on the j5create website under the ‘Support’ drop down. I hope that you give us the opportunity to assist with your docking station.
Thank you,
j5create
No Battery - Keeps Freezing - Doesn't Charge Compu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff at Best Buy are absolutely worthless. -This thing doesn't charge my new $1,500 Dell computer -It doesn't come with a charger! -->Why would anyone buy a docking station that doesn't charge your computer?! -Once I figured out the power charging thing it STILL didn't charge my computer because the C connection isn't "authorized" for my computer. Again, thanks Best buy!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you are still having trouble with the docking station you can contact j5create customer support for assistance. Our contact information can be found on the j5create website under the 'Support' drop down.
Have a good day,
j5create
Problems with Display
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this docking station last week. Connected the monitor to my Dell Laptop. It worked fine for couple of days. Then the display stared going off and I have to move the cursor to get it back. Later the display was going off even when I was working. So this started affecring my office work. Returning this today.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Shyammenon, we're sorry to hear the Docking Station was not working correctly. If you have any questions, our contact information is available through our website under the "Support" tab. We apologize for the inconvenience this has caused. Respectfully, j5create.
- Cons mentioned:Compatibility
Find a different option
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. There are a ton of reviews saying this. So buyer beware.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jojo!
I'm so sorry to hear that you're having an issue with your device. If you would contact us on our website under the contact page, we'd be more than happy to help you sort through things and get you up and running.
Thanks!
j5create
- Cons mentioned:Compatibility
Don’t Buy for new MacBooks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with the new MacBook Air. No driver for it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Compatibility with the newest M1 macs at this time is troublesome due to drivers not being available and we apologize for the inconvenience this is causing. If you are using an Intel based mac and are on Big Sur 11.1, we have drivers available and if interested, we can provide instructions for you. Either way, we recommend contacting the support team on the packaging in order to obtain install instructions or be placed on the "On-Hold" list and as soon as drivers are available for M1 macs, you will be notified.
Respectfully,
j5create